If you’re a resident or business in High Point, North Carolina, paying your monthly utility bill to the City is an important responsibility The City provides essential services like electricity, water, sewer, and trash pickup to the community. This comprehensive guide will walk through how High Point utility billing and payment works, including
- Understanding Your High Point Utility Bill
- When Bills Are Issued and Due
- Payment Options Like Online, Phone, Mail, In-Person
- Setting Up Automatic Payments
- Payment Assistance Programs
- Avoiding Late Fees and Disconnection
- FAQs About High Point Utility Bills
Read on for everything you need to know about paying your City of High Point utility bill conveniently and on time.
Understanding Your High Point Utility Bill
The City of High Point utility bill includes charges for services like
- Electricity usage
- Water and sewer
- Trash/recycling pickup
- Stormwater fee
The bill shows current monthly charges, any prior balances, fees, credits, and your total amount due.
Key information on your High Point utility bill:
- Customer name and service address
- Account number
- Meter number(s)
- Billing date and due date
- Number of days in billing cycle
- Electricity usage in kWh
- Water usage in gallons
- Itemized fees and charges
- Amount due
Review your bill carefully each month to ensure accuracy. Contact the City immediately regarding any billing errors.
When Are High Point Utility Bills Issued and Due?
City of High Point utility bills have the following billing cycle:
- Meters read around the 10th of each month
- Bills generated around the 25th of the month
- Due date is the 15th of the following month
For example, your March 10th meter read would produce a bill issued on March 25th that is due on April 15th.
The due date is normally about 20 days after bills are mailed out. Timely payment is important to avoid late fees and disconnection.
Ways to Pay Your High Point Utility Bill
The City offers various options to pay your utility bill conveniently:
Online – Pay through the City’s Customer Portal using e-check, debit or credit card. Sign up for account management tools like e-bills and autopay.
Phone – Call 336-883-3111 to use the automated phone payment system or speak with a representative.
Mail – Send check or money order with payment stub to City of High Point, P.O. Box 10039, High Point, NC 27261.
In-Person – Pay by cash, check, or card at a Customer Service office at City Hall or Northpoint.
Drop Box – Use the night depository box at City Hall for check/money order payments.
Automatic Pay – Deduct your bill from your checking account or credit card each month.
Payments made by 5:30 pm on business days post same-day. Pay early in your billing cycle to avoid late fees.
Payment Assistance for Qualified Customers
If you’re struggling to keep up with utility payments, High Point offers programs that may assist:
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HEART – Helps cover heating and cooling costs based on income eligibility.
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CARE – Discounts electric bills for qualified senior or disabled customers.
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EAP – One-time emergency assistance for delinquent bills and disconnection notices.
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Payment Arrangements – Set up a payment plan for overdue balances.
Contact the City to determine eligibility for bill assistance programs.
Avoid Late Fees and Disconnection of Service
Utility bills become delinquent if not paid by the due date. Here are the enforcement actions:
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Day 36 – $10 late fee applied to overdue balance.
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Day 51 – Final disconnection notice mailed.
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Day 66 – Electric and water service disconnected for non-payment.
Avoid late fees and shutoffs by paying on time. Contact the City immediately if you anticipate difficulty with payment. Extensions may be granted in limited cases.
Frequently Asked Questions About High Point Utility Bills
What are the customer service phone numbers?
The main utility customer service number is 336-883-3111. The automated payment line is 336-883-3550. Hearing impaired can call the TDD line at 711.
Where can I find my utility account number?
Your account number is printed on the top left of your utility bill. This number is required for phone payments and online account registration.
How much is the late fee and when is it applied?
The late fee for overdue utility bills is $10. It is applied starting on day 36 past the due date.
Can I dispute my utility bill?
Yes, contact the City immediately if you think your bill is inaccurate. Provide proof and documentation for the dispute investigation.
When will my utilities be disconnected if I don’t pay?
Disconnection starts on day 66 past the due date if payment arrangements have not been made.
Can I get an extension on paying my utility bill?
Extensions may be granted in limited cases. Contact the City to explain your situation and request an extension before the due date.
Paying Your High Point Utility Bill On Time
The City of High Point offers convenient online, phone, mail and in-person options to pay your utility bill by the due date. Take advantage of account management and payment tools through their Customer Portal. Seek assistance if you are struggling to make payments. Pay on time every month to avoid penalties that can result in shutoff of your essential utility services.
Credit/Debit Cards and Check Payments
Use your Visa, MasterCard, Discover, or checking account (ach) to pay for utilities and other city services. We accept credit card and check payments at all of our payment locations .
We accept credit card payments via our automated interactive voice response system, too. Payments made by phone or web before 5:30 p. m. The change in Eastern Standard Time will be made to your utility account the same business day, Monday through Friday (except for holidays). Payments made after 5:30 p. m. will be posted on the next business day.
Pay your utility bill (or other city services) online using your Visa / MasterCard, Discover or checking account.
Utility Bill Payment Options
Cities Hall’s main office and our Northpoint Customer Service branch office are both places where you can pay. We accept both cash and checks. If you return your payment by mail, please use a check. Payment drop box is located on front of the building and payments are processed on next business day.
