Paying your monthly utility bill to the City of Highland is easy and convenient through their online payment portal. Highland offers a streamlined web payment system to view statements, make one-time payments, setup autopay, monitor usage, and manage your utility account fully online. Follow this step-by-step guide to pay your Highland utility bill securely on the city’s website.
Getting Started with Online Bill Pay
To pay your Highland utility bill online, you’ll first need to register your account on their web payment portal at highland.merchanttransact.com.
Have your Highland utility account number handy. Provide your email address and create a password to setup your online profile.
Accept the terms and conditions to access your Highland utility account through the web payment system Enable paperless billing to receive statements electronically
Viewing Your Current Utility Bill Online
Once registered, simply log into the Highland web payment portal to view your account details and current utility bill. You can also access this directly at highland.merchanttransact.com.
Your outstanding balance, due date, and usage over time will be displayed. Click “View Bill” for a detailed breakdown of all charges, fees, and credits on your monthly statement.
You can also view or download PDFs of previous utility bills under “Statements”
Payment Options Through the Online Portal
The City of Highland offers the following ways to pay your utility bill through their web payment system
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Credit/Debit Card – Visa, Mastercard, Discover, and American Express accepted.
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Electronic Check – Securely pay directly from your checking or savings account.
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Recurring Payments – Setup autopay to pay automatically on the due date each month.
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In Person – Drop off check, cash, or money order at Highland City Hall.
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By Mail – Send your payment to the PO Box address provided.
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By Phone – Call the utility billing department to pay over the phone.
Making One-Time Payments Online
Making a one-time utility bill payment online with Highland takes just a few minutes:
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Go to the Payments tab and click “Pay Now” by your outstanding balance.
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Select your preferred payment method – card, bank account, or electronic check.
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Enter your payment details including account number, expiration date, and CVV code.
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Specify the amount to pay – you can pay in full, make a partial payment, or set a custom amount.
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Review your payment summary and click “Process Payment” to submit.
You’ll receive a confirmation email with your payment details. Allow 1-2 business days for processing.
Setting Up Convenient Autopay
For automated utility bill payment each month, enroll in autopay through Highland’s online portal:
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Under “My Profile”, click on “AutoPay Accounts”.
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Choose whether to pay by credit/debit card or bank account.
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Enter your account details including card number, expiration date, and ZIP code.
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Pick your preferred processing date – recommend 2-3 days after your due date.
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Review and submit your autopay enrollment request.
You’ll receive a confirmation when setup is complete. Your bill will now be paid automatically each month.
Account Management and Payment History
The Highland online payment portal also allows you to:
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View 12 months of billing history and download statements.
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Access pending and processed payments.
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Monitor utility usage and charges over time.
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Update billing address and contact information.
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Contact customer support by email or phone with questions.
Get Payment Assistance if Needed
If you’re unable to pay your Highland utility bill in full one month, call their billing department right away to discuss payment plan options and avoid service interruption. You may also qualify for bill assistance programs if eligible.
Contact Highland Utility Billing
While the online portal allows self-service access 24/7, Highland’s utility billing team can also provide assistance:
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Call 618-654-9891 (option 1) Monday-Friday during business hours.
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Email [email protected] for quick answers to billing questions.
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Visit Highland City Hall in person weekdays from 8am-4:30pm.
Take control of your Highland utility account and say goodbye to stamps by paying your bill conveniently online!
Pay City Utility Bill Securely Online
The City of Highland offers a user-friendly web payment system to view statements, make payments, set up autopay, monitor usage, update details and more for your utility account. Paying online is the fastest, most convenient way to keep your Highland utility bill current every month.
