A Step-by-Step Guide to Paying Your Hillsboro Water Bill Online

Paying your water bill to the City of Hillsboro is now easier than ever thanks to the online payment system. With just a few clicks, you can view your bill details and securely pay your water bill from home. This comprehensive guide will walk through the entire process of setting up an online account with the City of Hillsboro and making a quick online payment.

Overview of Hillsboro Online Water Bill Payment

The City of Hillsboro provides water services to residents and businesses located within the city limits. Water bills are issued monthly and can be paid online, by phone, in person, or by mail.

Here are some key things to know about paying your Hillsboro water bill online

• Secure portal protects your payment information using encryption
• Receive and view electronic bills through the online account
• Make one-time payments or set up autopay
• Avoid late fees by paying by due date
• Payment history available 24/7
• Small convenience fee applied to online and phone payments

Paying online helps you save time and gives you peace of mind knowing your payment was received. The convenience fee is generally only a couple dollars – well worth it for the benefits.

Step 1: Set Up an Online Account

If you don’t already have one, you’ll first need to set up an online account with the City of Hillsboro utility billing department.

Go to the pay bills online portal at https //wwwhillsboro-oregongov/services/pay-bills-online. Click on “New users sign up” near the bottom.

On the account setup page, fill in your account number, name, service address, email, and phone number. Then create a username and password. Verify your email to complete registration.

Once your online account is created, you can start managing bills and making online payments.

Step 2: Add Your Water Account

After logging into your online account, you will need to add your water account so you can view bills and make payments.

Click on “Add an Account” and choose water as the account type. Enter your 10 digit water account number exactly as it appears on your printed bills.

The system will locate your account details like service address, current balance, and next bill date. Double check the information is correct. Then click “Add Account” to finish.

You can repeat to add other utility accounts like garbage service. Each will need to be added separately.

Step 3: Review Bill Details

Once your water account is setup, you’ll be able to view bill details including:

• Account balance
• Last payment received
• Payment due date
• Water usage history
• Meter readings
• Billing address
• Paperless billing enrollment

Review the information carefully each month to ensure there are no errors or suspicious usage changes. Report any issues immediately to the utility department.

Step 4: Make a One-Time Payment

When ready to pay your water bill, click on the “Pay Now” link for your water account. This will open the payment form.

Choose the pay from account you want to use. Enter credit/debit card details or bank account and routing numbers.

Specify the payment amount – you can pay the total balance, previous balance, or a custom amount.

Review all details to ensure accuracy before submitting. Processing takes 1-2 business days.

Step 5: Sign Up for Autopay

For even more convenience, enroll in automatic payments to have your water bill paid on time every month.

From the “My Accounts” page, click on “Sign Up for Auto Pay” for your water account. Select the date and payment method you want to use.

With autopay, the system will automatically debit your payment each billing cycle. You’ll just need to ensure sufficient funds are available.

You can cancel or edit autopay anytime if you need to update payment methods or stop automatic payments.

Check Payment History

Your online account allows you to view your Hillsboro water bill payment history anytime.

Click “View Bill and Payment History” on the account overview page. Select a statement period to see details like:

• Balance owed
• Payment received
• Date paid
• Payment method

You can also access and print receipts for any payments made through your online account.

Having payment records makes it easy to cross-reference your bank statements and address any billing disputes.

Avoid Late Fees and Penalties

When paying your Hillsboro water bill online, be sure to schedule payments at least 3 business days before the due date to avoid late fees.

If your payment is late, you may be charged a penalty of up to 5% of your balance. Failing to pay for two billing cycles can result in water service interruption.

Set bill reminders, enroll in autopay, and carefully monitor your account to prevent missed or late payments. Pay the current charges promptly each month.

Notify if Moving or Closing Account

If you are moving out of Hillsboro or need to close your water account, make sure to notify the utility billing department to stop service and avoid unintended charges.

You can close accounts online or by submitting a service order request form. Provide forwarding address and date to discontinue service.

Make a final payment for any remaining balance owed on your account after moving out. Obtain a final bill showing a zero balance.

Get Assistance from Customer Service

If you have any trouble setting up your online account, making payments, or need to address account issues, Hillsboro has dedicated customer service for assistance:

• Email: [email protected]
• Phone: 503-615-6700
• Service hours: Monday-Friday 8am-5pm PST

Contact them to troubleshoot any errors so you can successfully manage and pay your water bill online.

Paying your Hillsboro water bill online is a simple, fast, and secure process. By setting up an online account, you can review billing details, make one-time payments, enroll in autopay, check history, and avoid late costs. Connecting your account takes just minutes so you can start experiencing the convenience right away. Keep your account in good standing by consistently monitoring usage and promptly paying the amount due each month.