Paying Your Houston Water Bill Quickly and Easily

Paying your City of Houston water bill quickly and easily is important to avoid late fees and service interruption. The City of Houston offers multiple convenient options to pay your water bill online, by phone by mail or in person. Read on to learn the quickest and easiest ways to pay your Houston water bill.

Online Payment

The fastest way to pay your Houston water bill is online through the City of Houston Utility Billing website You can make a one-time payment or set up recurring payments to be drafted automatically each month,

To pay online, go to www.houstonwaterbills.houstontx.gov and click on “Quick Pay”. You’ll need your 11-digit account number and service address zip code to log in.

The online payment system accepts Visa, MasterCard, American Express and Discover credit and debit cards. You can also pay directly from your checking or savings account by entering your routing and account numbers.

Online payments go straight to your account, so it’s the fastest way to avoid late fees and service interruptions. If you pay online, you can also see your balance and payment history at any time.

Phone Payment

Another quick and easy way to pay your water bill is to call the City of Houston Utility Billing Customer Service line.

To pay by phone, call 713-371-1400 and select option 1 for billing and payment. You’ll need to provide your 11-digit account number and billing address zip code.

The automated phone system accepts Visa, MasterCard, American Express and Discover credit and debit cards. You can also pay by electronic check by providing your checking or savings account number and routing number.

Payments made over the phone are posted to your account immediately, so it’s a quick option if your bill is past due. Phone payments can be made 24 hours a day, 7 days a week for your convenience.

Mail Payment

If you prefer to pay your Houston water bill by check or money order through the mail, allow 5-7 business days for your payment to post to your account to avoid late fees. Payments by mail take longer to process than online or phone payments.

Make your check or money order payable to “City of Houston”. Write your 11-digit account number on the check or money order and mail it to:

City of Houston
P.O. Box 1560
Houston, TX 77251-1560

To make sure your payment gets processed on time, mail it at least 5 to 7 business days before the due date on your water bill. Late payments received by mail will still incur late fees.

In Person Payment

You can also go to a designated payment center to pay your Houston water bill in person. Locations include Fiesta, HEB, Kroger and Walmart stores throughout Houston.

To find a payment center near you, go to www.houstonpublicworks.org/customer-account-services-information and click on “Authorized Payment Locations”.

You’ll need to provide your water bill or account number when making an in person payment. Cash, checks and credit/debit cards are accepted. Payments made in person are posted to your account within 1-2 business days.

In person payments are convenient if you prefer to pay cash or need to make a same day payment to avoid late fees. However, payment center locations have more limited hours than online or phone payments.

AutoPay and Paperless Billing

For the easiest bill payment experience, enroll in AutoPay and Paperless Billing when you log into your account online.

With AutoPay, your bill is drafted from your bank account automatically each month so you never forget a payment. Paperless billing means you’ll receive an email when your bill is ready to view online instead of a mailed paper bill.

Enrolling in these services ensures your bill is paid on time every month while saving trees! Review your bill details online anytime and make one-time payments if needed for usage overages.

Avoid Late Fees and Service Interruption

Paying your Houston water bill quickly and easily helps you avoid late fees and service interruption. Late fees are 10% of your balance or a minimum of $10 when not paid by the due date.

If your bill remains unpaid after the due date, your water service may be disconnected within 30 days. Reconnection fees apply to resume service once it’s interrupted.

Protect your budget and continuous water service by paying your bill quickly online, by phone, by mail or in person before the due date each month. Convenient online and phone payments post immediately, while mailed payments take 5-7 days to process.

Summary

Paying your City of Houston water bill is fast and easy through the online payment system, by phone, by mail or at authorized payment centers. Pay online or by phone for immediate posting to your account to avoid late fees if your bill is due soon. Or enroll in AutoPay and Paperless Billing for automatic and eco-friendly payments. Use these quick payment options to keep your water flowing!