As a resident of Irving, Texas paying your monthly city water bill on time is important to avoid any service disruption. The city provides flexible payment options online by phone, by mail, or in person to make paying your bill quick and convenient.
This comprehensive guide explains the various ways Irving utility customers can pay their water bills, including:
- Paying online through the customer portal
- Paying by phone through the automated system
- Mailing in a check or money order
- Paying in person at authorized locations
- Setting up automatic bank draft payments
- Getting answers to frequently asked payment questions
Review the different payment methods and choose the ones that best suit your needs to keep your City of Irving water account current,
Pay Irving Water Bill Online
The fastest and most convenient way to pay is through the City of Irving online customer portal. You can make one-time payments or set up recurring automatic payments.
Follow these simple steps to pay online:
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Click on “Pay Water Bill” and log into your account.
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Select whether to make a one-time payment or start auto-pay.
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Enter your payment information and submit.
You’ll receive an instant email confirmation and your account will be credited immediately.
Pay by Phone
You can pay your Irving water bill easily over the phone using the automated payment system.
Call 972-721-2211 and follow the prompts to enter your account number and payment details. The system is available 24/7 for your convenience.
Pay by Mail
To pay your bill by standard mail, detach the payment stub from your printed invoice and enclose it with a check or money order. Make sure your account number is written on the payment.
Mail your payment to:
City of Irving
P.O. Box 152288
Irving, TX 75015-2288
Allow 7-10 business days for delivery and processing before the due date to avoid late fees.
Pay in Person
You can pay your Irving water bill in person at the Utility Customer Service office located at 825 W. Irving Blvd.
Bring your payment stub or know your account number. Accepted payment methods are cash, check, money order, or credit/debit card.
Enroll in Automatic Bank Draft Payments
For easy automatic payments each month, sign up for bank drafts from your checking or savings account. Download a form from the city website and submit it by mail or in person.
On the due date each month, your water bill payment will be automatically deducted so you don’t have to remember to pay manually.
Go Paperless
You can enroll to receive paperless eBills directly by email rather than mailed paper invoices. Log into your account online and update your paperless billing preference. Then you’ll get an email when your bill is ready to view and pay online.
Answers to Common Irving Water Bill Questions
Here are some frequently asked questions about paying City of Irving water bills:
When are water bills due? Payment due dates are either the 10th or 25th of each month depending on your cycle. Check your bill for the exact date.
What are your late fees? A 10% penalty is applied if payment is received after the due date.
How can I check if you got my payment? Log into your account online and go to “View payment history” to confirm received payments.
What if I can’t pay on time? Call 972-721-2211 as soon as possible if you need to make payment arrangements.
Can I change my payment method? Yes, log into your account online or call customer service to update your payment information.
Paying Your Irving Water Bill is Fast and Easy
Keeping your City of Irving water service flowing smoothly means paying your bill in full each month by the due date. With convenient online, phone, mail, bank draft, and in-person payment options, paying on time is simple. Set up automatic payments to save time each month. Contact customer service if you have any billing questions.
Pay Your Utilities Bill Online!
How do I pay my city of Irving utility bill online?
Pay your City of Irving utility bill online. You can use Discover, MasterCard, and VISA debit and credit cards, as well as e-checks, to pay for things on the City of Irving’s Utility Payment website. Customers can use a variety of features and functions on the site, such as setting up automatic online payments from a bank account or credit/debit card.
How do I contact Irving Water Utilities?
For questions about billing, please call (972) 721-2411. Irving Water Utilities is your power hub for customer self-service web portals that provide energy to homes, businesses, and factories.
How long does it take to pay a utility bill in Irving?
The City of Irving gives customers a number of ways to pay their utility bills. For example, if you pay your bill online or through your bank’s website, it usually takes at least two bank business days for the money to be credited to your account. Late payments are subject to additional fees and penalties, per city ordinance.
What does the Irving Water Office do?
The Irving Water Office, which is part of the City of Irving’s Water Utilities, helps water customers and gives them information. It is located in the Government Building and is called the Water Utility Customer Service Center, the Water Bill Payment Center, and the Water Leak Reporting Center.
Where is the city of Irving customer service department located?
The City of Irving’s Customer Service Department is located on the first floor of City Hall, 825 W. Irving Blvd. There, people can open a new account, change or cancel their service, pay their city utility bill (for water, sewer, and trash), and buy trash bags and recycling bins.
Does Irving accept ACH payments?
The City of Irving accepts payments made through a customer’s bank, also known as electronic ACH. Banks and other financial institutions let customers pay their bills online, which lets them choose who gets paid and send payment requests.
