Paying your water bill on time is an important responsibility as a resident of Kerrville, TX. The city offers several convenient payment options to keep your water services running smoothly. This guide will explain the various methods to pay your Kerrville water bill.
Kerrville Water Bill Payment Options
The City of Kerrville provides both online and offline payment options for residents to pay their utility bills, including water service. Here are the main ways to pay your Kerrville water bill:
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Online – Pay via the Municipal Online Payments portal, You can make one-time payments or set up recurring automatic payments
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Phone – Call 833-262-5903 to pay by phone using the automated system or speak to a representative at 830-258-1504.
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Mail – Send a check or money order payable to City of Kerrville to:
City of Kerrville
Utility Billing
701 Main St.
Kerrville, TX 78028 -
In Person – Visit the Utility Billing office at City Hall at 701 Main St. Kerrville, TX. A drop box is also available after hours.
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Auto Pay – Enroll in auto pay deducted from your bank account by calling 830-258-1504.
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Average Monthly Program – Existing customers can enroll to pay a monthly average amount.
Review your latest water bill or the City of Kerrville website for up-to-date payment instructions.
Paying Online Through the Customer Portal
The easiest way to pay your Kerrville water bill is through the online payment portal. Here are the steps to pay online:
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Select “Quick Pay” to make a one-time payment. Or click “Sign In” to create an account.
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For quick pay, enter your account number and billing details. For registered accounts, log in to access your account dashboard.
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Select “Pay bill” and enter payment amount.
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Enter payment method and details. Accepted methods include credit/debit card, bank account, or e-check.
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Review payment details and submit. You will receive a confirmation email upon successful payment.
Registering an account allows you to view billing history, manage payment methods, and enroll in paperless billing and auto pay. It takes just minutes to sign up.
Paying by Phone
For fast phone payments, call 833-262-5903 and use the automated system. Have your account number and address handy to process the payment.
You can also call 830-258-1504 during business hours from 8am to 5pm Monday-Friday to speak with a customer service rep. They can help process your payment over the phone.
The automated system and live reps accept credit card, debit card, or e-check by phone. Just note that a processing fee applies to card payments.
Paying by Mail
To pay your water bill by mail, send a check or money order made out to:
City of Kerrville
Utility Billing
701 Main St.
Kerrville, TX 78028
Write your account number and service address on the payment to ensure proper processing.
Just keep in mind that payments are processed based on the date received, not the postmark date. So allow 7-10 business days for your mailed payment to reach the utility billing office.
Paying in Person
You can pay your water bill in person at:
City of Kerrville
Utility Billing Office
701 Main St.
Kerrville, TX 78028
The office is open Monday-Friday from 8am-5pm to make payments. You can also use the drop box on site to leave a payment after hours.
When paying in person, allow enough time to avoid late fees and service disruption. The utility billing office and drop box should only be used for on-time payments. Past due balances must be paid online, by phone, or directly through the utility company to avoid disconnection.
Enrolling in Auto Pay
For the most convenient way to pay, enroll in auto pay deductions from your bank account. This automatically pays your water bill on the due date each month.
To sign up, call the utility billing office at 830-258-1504. Have your account number, bank details, and routing number ready to set up direct payments from your account.
You’ll receive a bill each month for your records, even though payment is deducted automatically. Monitor your bill amounts and contact the utility billing office if you need to change bank accounts.
Joining the Average Monthly Program
The Average Monthly Program allows you to pay a fixed amount each month based on your past water usage. This averages out seasonal fluctuations in your billing.
To qualify, you need 12 months of billing history with the City of Kerrville. The program amount is recalculated each year.
Contact utility billing at 830-258-1504 if you’re interested in enrolling in monthly water bill averaging. It can help simplify your budgeting.
Understanding Key Bill Dates and Deadlines
To avoid late fees, it’s important to know the key dates and deadlines for paying your water bill on time:
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Billing Date – Your bill is generated on the same date each month. Review charges and due dates.
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Due Date – Payment must be received by this date, 15 days after the billing date.
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Late Fee Date – A 10% late penalty applies if not paid in full 25 days after the billing date.
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Disconnection Date – Water service may be discontinued if the bill is still unpaid after the late fee is assessed.
Refer to your latest bill for the exact calendar dates. Mark your due date on your calendar as a reminder to pay on time.
Avoiding Late Fees and Disconnection
Here are some tips to avoid late fees and keep your water running:
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Pay online and enroll in paperless billing and auto pay for maximum convenience.
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Mark your due date on your calendar and pay early each month.
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Contact utility billing immediately if you anticipate an issue paying on time.
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If you receive a late notice or past due bill, pay immediately online, by phone, or in person.
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A one-time payment plan may be available if you contact utility billing prior to disconnection.
Paying on time is essential to maintaining uninterrupted water service. Set payment reminders and use the city’s online portal or auto pay to pay on time.
Summary of Paying Your Kerrville Water Bill
As a Kerrville resident, paying your water bill ensures continuous services. The City of Kerrville offers multiple payment options by phone, mail, online, or in person. Sign up for e-billing and auto pay for easiest monthly payments. Make sure to pay each bill by the due date listed to avoid late fees and possible disconnection. Contact utility billing if you have questions or need assistance with your account. Consistently paying your Kerrville water bill is a key responsibility of being a city resident.
Department Responsibilities Operation, Construction and Maintenance of City Infrastructure to include:
- Water Production and Distribution
- Water Reclamation / Wastewater Collection, Treatment & Reuse
- Streets & Bridges – Storm Water Drainage
- Solid Waste / Recycling
City of Kerrville Water Reclamation Facility Tour
FAQ
What is the phone number for Kerrville water bill?
Billing inquiries or issues needing in depth research can also be filtered through Utility Billing. Contact us at 830-258-1504 and we will be more than happy to assist you.
How do I pay my Harris County water bill?
Pay through your banks online bill pay. Fees may apply with your banking institution. Pay with credit card (Visa, Mastercard or American Express) by phone at 281-350-0895 for a $5. 00 convenience fee.
How do I make a payment in Kerrville?
Mail payments to: Pay in Person: Payments can be made in person at the address above. There also is a payment drop box located in the City Hall parking lot for after hours payments. Late payments must be made at the City of Kerrville to avoid termination of service.
Does Kerrville charge a processing fee?
No login necessary. Create an account to view details, manage single & multi-accounts, multi-bill pay, and e-Billing. If your account is PAST DUE, to inquire about the payment required to avoid service interruption. Effective October 1, 2024, the City of Kerrville charges a 3% Processing Fee on all card transactions.
What if I have a late payment with the city of Kerrville?
Late payments must be made at the City of Kerrville to avoid termination of service. Average Monthly Program: You can join the average monthly billing program if you have been billed by the City of Kerrville for 12 months. This program is evaluated annually and adjusted accordingly.
