Having reliable utility services like water, electricity and trash pickup is a necessity for households and businesses in Laredo The City of Laredo offers multiple options to pay your utility bill conveniently and manage your account online. This comprehensive guide explains everything you need to know about paying utilities in Laredo.
Online Account Management
The fastest, easiest way to pay your Laredo utility bill and manage your account is through the Click2Gov online portal and mobile app.
With Click2Gov you can
- Pay your water, electric, sewer, trash and other city bills online 24/7
- View account balance and billing history
- Monitor water usage
- Set up automatic payments
- Go paperless by enrolling in e-bills
Access Click2Gov on your computer by going to lare-egov.aspgov.com or download the app for your iOS or Android device.
Payment Options
The City of Laredo offers multiple ways to pay your utility bills:
Online
- Pay through Click2Gov via credit/debit card or e-check with no transaction fees
Phone
- Call the Utilities Department at 956-727-6402 to pay over the phone using a card
- Send a check or money order to:
Utilities Department
P.O. Box 6548
Laredo, TX 78042
Write your account number on the check.
In Person
- Pay with cash, check or credit card at the Utilities Department office located at:
5816 Daugherty Avenue
Laredo, TX 78041
- Drop your payment in the night drop box outside the Utilities office
Auto Pay
- Set up automatic monthly payments through Click2Gov
Understanding Your Utility Bill
Reviewing the charges on your utility bill is key. Common fees include:
- Water service & usage fees
- Sewer service charges
- Electricity usage fees
- Solid waste/trash collection charges
- Sales tax
Contact the Utility Billing Department if you have any questions about specific charges on your statement.
Due Dates and Late Fees
Utility bills are issued monthly and are due 21 days after billing. A 10% penalty is added if payment is not received on time.
If your bill remains unpaid for 30+ days after the due date, your services may be disconnected. Late notices are sent as a courtesy prior to disconnection.
Payment Arrangements
If you are unable to pay your balance in full, the City of Laredo offers payment arrangements. Payment plans allow you to pay your outstanding balance in installments over time.
Contact the Utility Billing office before your due date to set up a customized payment plan based on your financial situation. Proof of income may be required.
Financial Assistance
For low-income residents, Laredo Water Utilities partners with Community Action Agency of South Texas (CAASST) to provide utility assistance through the Comprehensive Energy Assistance Program (CEAP).
Customers must meet income eligibility guidelines. Apply for assistance through CAASST at 956-722-4531.
Avoid Disconnection
Having your utilities disconnected can be extremely disruptive. Please contact the Utility Billing Department immediately if you anticipate falling behind on payments so they can explain options to maintain service.
We strive to avoid disconnections through payment plans, extensions and connecting customers to financial assistance.
Excellent Service for Laredo Residents
The City of Laredo is dedicated to making utility bill payment as quick, easy and painless as possible while providing quality customer service. Please reach out to our Utility Billing Department with any questions or for personalized help managing your city utilities account.
How to Pay Your Bill
You can pay your water utility bill different ways. We offer an Affordability Assistance Program for certain qualifying customers. We also offer electronic notifications in addition to hard copies of your statement. You can opt-in by registering your email address with our Customer Service team at City Hall Annex.
You can securely pay using a Visa, MasterCard, or American Express debit and/or credit card at the City of Laredo’s Click2gov site (except between 3:00am and 4:00am), and access account information. A $2.75 convenience fee will be added when using this service (The Ordinance shall become effective as soon as the utility software is updated but not before January 2, 2023). Note that payments are posted the following business day.
Pay your water bill over the phone by calling 956-721-2032. (We accept Visa, MasterCard, and American Express.) A $2.75 convenience fee will be added when using this service (The Ordinance shall become effective as soon as the utility software is updated but not before January 2, 2023). Remember to have your account number ready. For other inquiries, call our customer service team at 956-727-6402.
The Drive-Thru Service is located on the north side of City Hall Annex at 1102 Bob Bullock Loop. Drive-thru will remain open for all payments such as taxes, utilities, alarm permits, paving, force cleaning, beer and wine, hotel/motel, water contracts, hazmat, and demolition.
Mail Payments to City of Laredo, P. O. Box 6548, Laredo, Texas 78042. (Checks or Money Orders only). Please include your account number(s) on all checks and correspondence. Please allow 7 busines days from delivery to post office for mail in payments to be processed and posted to your account. Please do not send cash.
Pay by Bank Draft
The City of Laredo Utilities Department also offers automatic bank draft, an electronic funds transfer payment service which allows the automatic debit of your monthly utility bill from your bank account. This service is offered free of charge. The debit occurs on the due date of your bill each month. You will still receive a monthly bill for your review. Click here to sign up.
City of Laredo Utilities – Click2gov walk through!
FAQ
How much is the water bill in Laredo, Texas?
The average Laredo household pays $63. 65 on water and wastewater services each month, not including taxes, trash pickup, etc. This is significantly lower than the water prices in most other Texas cities, Jackson said. The average in Texas is $90. 55 a month.
How do I pay my Lee County utility bill by phone?
If a customer calls 1-855-895-6939, they can pay their utility bill over the phone with a debit card, credit card, checking account, or savings account. They will be prompted to enter utility account number and billing zip code.
How do you pay a water bill in BC?
Pay online through your bank, it’s the quickest and easiest way. You can also pay at an ATM or dropping off a cheque. There are several different ways to pay your utility bill.
How do I pay my Pinellas County utility bill?
One of the easiest ways is to pay your bill online using the button below. Electronic check payments submitted after 5 p. m. will post on your utilities account within two business days. To make a payment other than the amount shown, call Pinellas County Utilities at 727-464-4000.
Where can I pay a utility bill in Laredo, Texas?
You can pay a utility bill at City Hall, located at 1110 Houston Street, Laredo, Texas 78040. Their phone number is (956) 791-7300. City Hall – Annex is another location for bill payment.
What does Laredo Utilities Department do?
Connect with us on social media. Laredo Utilities Department 2024. All Rights Reserved. City of Laredo Utilities Department to provide the community with continuous, superior water and wastewater services.
How can I make a payment to City of Laredo?
At City of Laredo’s, you can pay with a debit or credit card bearing the Visa, MasterCard, or American Express logo (except from 3:00am to 4:00am). You can also set up a payment by having the money taken out of your bank account every month for your utility bill.
How do I pay my Laredo water bill?
Discover more about Laredo’s water and how you can help. Access your account on click2gov’s website. Pay your bill, see your latest statement, read the details of your bill, etc. Cease the Grease is our project to reduce grease in our sewer systems. Learn more about how to get rid of grease properly. Utility bills can be confusing.
What services does the city of Laredo offer?
The Laredo City Health Department offers preventive medicine and emergency preparedness services. It provides a range of pharmacy and laboratory solutions. The Prenatal Care, Well-Children, and Family Planning Clinic is run by the department. It helps low-income pregnant women with health education, case management, and consulting.
How much do city of Laredo employees make?
The City of Laredo employed 3,259 people in the year 2022. The average salary for City of Laredo employees was $52,824, and the median salary was $39,562. The last payroll shows that the average salary in the City of Laredo is 29% less than the average salary in the USA but 14% more than the average salary in Texas. City of Laredo employee salaries are usually between $30,951 and $74,125.
