Paying your monthly water, sewer and garbage bill is a regular routine for residents of Lenoir, North Carolina. The City of Lenoir provides these essential utility services and bills customers each month. As a resident, you want an easy, convenient way to pay your city utility bill on time. Lenoir offers multiple payment options to meet the needs of all customers. This comprehensive guide will walk you through the various ways to pay your City of Lenoir utility bill.
Overview of City of Lenoir Utilities
The City of Lenoir provides the following utility services to residents and businesses within city limits:
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Water – Clean drinking water supply and distribution.
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Sewer – Wastewater collection and treatment.
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Garbage – Weekly curbside trash and recycling pickup.
The City of Lenoir is committed to delivering safe, reliable utility services at reasonable rates. They make paying your monthly bill quick and easy through various payment methods.
Understanding Your City of Lenoir Utility Bill
The City of Lenoir sends combined utility bills monthly for water, sewer and garbage services. Here’s what’s included on your city utility bill
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Account number – For referencing your account
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Service address – The location receiving utility services.
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Billing date – When the bill was generated.
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Due date – Payment is due upon receipt.
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Total amount due – Sum of all current charges.
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Payment stub – Detach and return this portion with mailed payments,
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Itemized charges – Breakdown of each utility service billed.
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Usage – Your metered water usage or flat fees for sewer and garbage.
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Taxes – Any applicable city, state or federal taxes.
Review your utility bill closely each month to understand the charges prior to payment. Contact the city utility billing office with any questions.
Payment Options from the City of Lenoir
The City of Lenoir provides multiple ways to pay your utility bill conveniently each month. Choose the payment method that fits your needs:
Pay Online
The fastest and easiest way to pay is through the city’s online payment portal. You can make quick, secure online payments by e-check or debit/credit card.
To pay online:
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Sign in with your utility account number and PIN.
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Select Pay Bill and enter your payment info.
Online payments post instantly to your account. You can also setup recurring payments.
Pay by Mail
Detach the payment stub from your bill and mail it with a check or money order to:
City of Lenoir
PO Box 958
Lenoir, NC 28645
Allow 7-10 days for mailed payments to reach the city utility office. Write your account number on checks and include the stub.
Pay in Person
Bring cash, check or card to pay your utility bill at:
City of Lenoir Utility Billing
801 West Ave NW
Lenoir, NC 28645
Office hours are Monday-Friday 8AM-5PM. In-person payments are applied same day.
Bank Draft
Sign up for monthly bank draft payments directly from your checking or savings account. This ensures your payment is made on time each month.
Complete the authorization form at cityoflenoir.com/bankdraft and return it to the city utility office.
Drop Box
Place your payment (check or money order only) in the 24/7 drop boxes located at:
- City Hall – 801 West Ave NW
- Hudson Town Hall – 556 Central St NW
Pay by Phone
Call the city utility billing office at 828-757-2200 to make a payment by phone. Have your account number, payment info and credit card ready. Phone payments are applied instantly.
Avoid Late Fees and Disconnection
Pay your City of Lenoir utility bill by the due date each month to avoid penalties:
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Late fee – 10% charge if not paid on time.
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Disconnection – Water service turned off for non-payment.
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Reconnect fee – $30 to restore water service once disconnected.
Pay on time every month or contact the city immediately if you expect difficulty with on-time payment. Payment plans can be arranged if you’re experiencing financial hardship.
Summary
Help Paying Your Water Bill Campaign
How do I pay my water bill in Lenoir?
The City offers several ways for customers and residents to pay water and tax bills. The City of Lenoir works with a third-party company to offer free online payment services to its customers. Customers that pay online will be directed to a different website to process their payments.
Will a payment update my Lenoir City Utility Board Account balance?
Payments will immediately update your Lenoir City Utility Board account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.
What is Lenoir City Water?
The Safe Drinking Water Act says that Lenoir City Water has to follow certain rules when it comes to collecting water from surface water sources. The EPA makes Lenoir City Water check the quality of the water in the area once a year and send out a Consumer Confidence Water Quality Report.
What services does Lenoir have?
Downtown Lenoir Visit the Downtown Lenoir website. Recycling Center City residents can drop off common recyclables at the Recycling Center. Police Department The City Police Department is committed to providing quality service 24/7/365. Water Service Sign up and maintain water and sewer services. WaterSmart Portal Sign up! Check water use.
Does Lenoir have a police department?
The Major job has been brought back by the City of Lenoir Police Department, and two officers have been promoted to Captain. Police Chief Brent Phelps restructured the department earlier this year to strengthen the chain of command. Read on Mayor Joe Gibbons and City Council proclaimed April 2023 to be Fair Housing Month in Lenoir.
What if I have not paid my water bill?
Delinquent fees, solid waste, sewer charge, and water charge are paid for in this order, with any past-due items being paid for first. Your service was cut off because you didn’t pay, but you have since paid the full amount. To get your service back, call city hall at 828-757-2200 between 8:30 am and 5:00 pm.
