How to Pay Your City of Lexington Utility Bill: A Complete Guide

The City of Lexington provides essential services like electricity, water, sewer, and trash pickup to residents and businesses. This comprehensive guide covers all the ways Lexington utility customers can pay their city bills conveniently and avoid fees.

Overview of City of Lexington Utility Services

The City of Lexington Utilities Department handles the following for the municipality

Electric service
Water and sewer
Sanitation and recycling
Stormwater management

Reliable utility services are critical for households and businesses in Lexington. The city aims to provide affordable utility rates to the community.

Payment Options for Lexington Utility Bills

The City of Lexington offers several ways to pay your utility bill conveniently

Online via the city website
By phone through the automated system
Mail in a check or money order
In person at the Utility Customer Service office
Drop box outside the Utility office
Auto-draft from bank account

Paying online is the quickest and most convenient option for most customers.

How to Pay Your Bill Online

Follow these simple steps to pay your Lexington utility bill online:

Visit www.lexingtonnc.gov and click on “Pay Utility Bill”.
Click on the “Pay Now” button for the relevant utility.
Enter your 10-digit account number with no spaces.
Select the amount to pay and complete checkout.
Enter your payment information securely.
Verify details and submit the payment.
Receive email confirmation when processed.

Paying online takes just a few minutes anytime.

Paying Your Bill by Phone

To pay your Lexington utility bill by phone:

Call 336-248-3900 to use the automated system.
Enter your 10-digit account number when prompted.
Follow voice prompts to enter payment amount and card details.
Write down the confirmation number given.
Payment will process within 1-2 business days.

The automated phone system allows quick payments during office hours.

Paying Your Bill by Mail

To pay your utility bill via mail:

Make your check or money order payable to City of Lexington.
Write your 10-digit account number on the payment.
Include your remittance stub if you have your paper bill.
Mail to: Utility Customer Service, P.O. Box 398, Lexington, NC 27293
Allow 5-7 business days for standard mail delivery.
Confirm receipt of mailed payment on next month’s bill.

While slower, mailing in payment is reliable when you can’t pay online.

Paying Your Bill in Person

To pay your Lexington utility bill in person:

Bring your paper bill or know your account number.
Visit the Utility Customer Service office at 200 W. Third Ave.
Have your payment ready – cash, check, card, etc.
Get a receipt before leaving.
Payment will process same business day.

Paying at the office allows immediate payment if needed.

Using the Drive-Thru Drop Box

For contactless payment, use the drive-thru drop box:

Place your payment in an envelope.
Include your remittance stub or write account number.
Double check the P.O. Box address.
Drop into the slot before 4 pm for same-day processing.
Watch your account for payment confirmation.

The drop box offers easy after-hours payment.

Signing Up for Automatic Bank Draft

For hands-free bill payment, enroll in auto-draft:

Fill out the auto-draft form on the city website.
Provide your account number and bank details.
Payment will withdraw on due date each month.
Monitor your bank statement to verify payments.
Update any account changes with the city.

Auto-draft saves time and avoids late fees.

Using Third-Party Bill Pay Apps

You can also use third-party apps like doxo to pay:

Create an account and add your Lexington utilities.
Input your payment information to store.
Schedule one-time or recurring payments.
Receive reminders when bills are due.
Get confirmation when your payment processes.

Apps provide convenience without fees using bank transfers.

Checking Your Account Online

Lexington utility customers can create an online account to:

Review account balance and activity.
Monitor current and historical usage.
Set up recurring payments.
Go paperless and receive billing reminders.
Update mailing address, email, phone.

Access your account anytime online for visibility.

Understanding Your Utility Bill

When reviewing your Lexington utility bill, key details include:

Account number to reference for payments.
Total amount due and due date.
Breakdown of charges by service.
Meter readings showing usage.
Billing period and number of days.
Payment stub to include with mailed payments.

Reviewing these items ensures accurate payment.

Avoid Late Fees with Proper Payment Planning

You can avoid late fees on your Lexington utility bill by:

Recording due dates on your calendar.
Signing up for paperless billing reminders.
Scheduling payments to process 3-4 days before due date.
Allowing 5 business days for mailed payments.
Setting up auto-draft to pay automatically.
Contacting the city if you need a payment extension.

Proper planning prevents late payments and added fees.

Troubleshooting Common Utility Bill Issues

No billing system is perfect, so problems occasionally come up. Try these troubleshooting tips:

Missing bill – Request a copy from the city or check your account online.

Incorrect balance – Compare with previous bills to spot potential mistakes.

Rejected payment – Verify account funds and card details are correct.

Lost payment – Contact the city to trace the payment before resending.

Wrong amount charged – Flag errors in amount or application of payments for the city to correct.

Outdated account info – Update any changed contact info, bank accounts, etc.

Good communication resolves many minor issues quickly.

Avoiding Utility Scams and Fraud

Be vigilant against utility scams and fraudulent calls:

The city will never make immediate threats or odd payment demands.
Don’t ever provide personal financial details to unsolicited callers.
Verify disconnection warnings directly with the city first.
Decline requests to pay using prepaid cards, gift cards, cryptocurrency, etc.
Watch for fake emails and texts from utility imposters.

Being alert protects you from utility scams.

Transferring or Closing Your Utility Account

When moving within or away from Lexington, take these steps:

Notify the city a few weeks before your move date.
Provide a forwarding address for your final bill.
Schedule a final meter read 2-3 days after moveout.
Receive your final bill within 1-2 cycles.
Transfers within Lexington should have continuous service with a deposit.
Closed accounts receive deposit refunds by mail in 4-6 weeks.

Proper notifications ensure a smooth utility account transition.

Conserving Resources and Reducing Utility Bills

Lexington customers can take actions to use utilities wisely and reduce costs:

Track usage over time and watch for spikes indicating leaks.
Replace inefficient appliances and lighting with ENERGY STAR options.
Insulate, seal air leaks, and weatherize your home.
Adjust thermostat a few degrees higher in summer.
Run full loads in washers, dishwashers, etc.
Look for city rebates on water-efficient toilets and fixtures.

Saving resources puts money back in your pocket too.

Payment Assistance Programs

If facing challenges with utility bills, the City of Lexington offers programs that may help, including:

Payment arrangements for balance extensions.
First late fee waiver when signing up for auto-draft.
Energy efficiency audits to identify savings opportunities.
Payment matching donations through Project Share.

Contact the city for details on assistance programs to avoid disconnection.

Paying your City of Lexington utilities on time doesn’t have to be difficult. Follow this guide to choose a payment option that works for you, understand your bill details, avoid fees, and resolve any issues. Efficient use of city-provided electricity, water, sewer, and sanitation services benefits both you and the larger Lexington community.

City Of Lexington Bill Pay

Water Cut Off Policy

A $5 penalty will be imposed on all accounts remaining unpaid as of the 24th of the month (or the first business day following that date). A late charge of $30 will apply to all locations that remain unpaid as of 5 p.m. on the 15th of the month. Water service will be cut off on the 16th of the month following the due date for accounts with past due balances. Should these dates fall on the weekend or holiday, the penalties would be assessed the following business day.

Along These Lines with Lexington Utilities: Episode 1 – Ways to Pay

FAQ

What is the phone number for LEXserv payment?

Call LEXserv Customer Service at (859) 280-8047 or 1 (888) 987-8111 to discuss payment options.

How can I pay my water bill in Lexington, TX?

To pay your Lexington, TX water bill, click “PAY NOW” above to start the process through PayStar, which is a partner of the City of Lexington.

How do I pay my Lexington County tax?

At the Lexington County Treasurer’s Office in person with cash, a check made out to the County of Lexington, or a debit or credit card Convenience fees apply to all tax payments made with a credit or debit card. Online with a debit/credit card or electronic check.

How can I access my bill in Lexington TN?

You can make billing inquiries directly by phone (731-968-5213) or email (sue. wood@lexingtontn. gov). You can get your paper bill online at City of Lexington – Utilities (TN) if you can’t find it.

How do I pay a traffic ticket in Lexington County?

Assistant Court Administrator II, Sabrina Rodgers: The Lexington County Central Traffic Court payment window is open from 8 a.m. to 8 p.m., Monday through Friday. m. to 5:00 p. m. If mailing in a payment, please send a money order or cashier’s check. DO NOT MAIL CASH OR PERSONAL CHECKS. Traffic Tickets may also be paid online.

How do I pay my lexserv Bill?

Make an ACH account by calling (859) 280-8047 or (888) 987-8111. For a small fee, you can pay with a credit card, debit card, or e-check. Mail your payment and bill stub to: You can pay with check or money order. Put your bill stub and payment in the LEXserv box outside of the Government Center at 200 E. Main St. You can pay with check or money order.

How do I pay my lexserv account balance?

With ACH, your LEXserv account balance is taken out of your bank account every month. This is a safe process. For a small processing fee, you can set up ACH by calling (859) 280-8047 or 1 (888) 987-8111. You can pay with a credit card, debit card, or e-check. Mail your payment and bill stub to: You can pay with check or money order.