City of Madison Bill Pay: How to Pay Your Utility and Service Bills

As a resident of Wisconsin’s capital city, you likely receive services from the City of Madison. Knowing how to pay your Madison utility bills and other city invoices ensures uninterrupted service. The city offers multiple payment options to fit different needs.

Overview of City of Madison Services

The City of Madison provides a wide array of services to its over 258,000 residents. These include:

• Water, sewer, stormwater, and sanitation through Madison Water Utility

• Public transportation via Metro Transit buses and paratransit

• Electricity through Madison Gas & Electric

• Public health services through Public Health Madison & Dane County

• Public safety via Madison Police Department and Madison Fire Department

• Community centers like Madison Senior Center and Warner Park Center

• Municipal facilities such as the Madison Public Library Monona Terrace and golf courses

Understanding how to pay your bills for these and other city services is key to avoiding disruption.

Online Bill Pay Options in Madison

The City of Madison offers online payment through their ePayment Center for convenience. You can pay online for:

• Water and sewer bills
• Property taxes
• Parking and traffic tickets
• Pet licenses
• Parks facility rentals and permits
• Ambulance fees
• Municipal court fines
• Metro bus passes
• Building permits

Online payments require an account setup with email address and banking details. The ePayment Center accepts credit/debit cards and e-checks.

Autopay is also available to have bills paid automatically each month by the due date. Online payments avoid mailing delays and provide 24/7 access.

Paying City Bills by Mail

To pay city utility bills and other invoices by mail, reference details on your specific statement for the correct mailing address and payment info.

For example, water bills instruct mailing payments to “City of Madison Treasury” while property tax bills list “City of Madison Treasurer.” Include your property parcel or account number on checks.

Mailed payments can take 7-10 days to process, so mail well before the due date to avoid late fees. The online ePayment Center allows tracking payment status for confirmation.

Paying in Person Around Madison

For those who prefer paying bills in person, City of Madison invoices can be paid at:

• Madison Municipal Building cashier, 215 Martin Luther King Jr Blvd.

• U.S Bank branches in Madison accept city payments with proper paperwork.

• Select Pick ‘n Save stores around Madison take city utility bill payments.

• Other authorized payment sites may be available depending on the type of bill.

In-person payments allow same-day posting to your account if made before daily cutoffs. Have your account or parcel number handy when paying.

City of Madison Bill Pay Assistance

If you find yourself struggling to pay a city bill on time, call the appropriate department right away to explain hardship and request options like:

• Payment plan – Pay past due balance in installments over several months

• Payment extension – Delay due date by days or weeks in special cases

• Reduced rates – Lower costs based on qualifying income via programs like Lifeline Madison

• Energy assistance – State and local programs help lower utility bills

• Special accommodations – Flexible solutions for unique circumstances

The sooner you reach out, the more options are available before service disruption. Know that the City of Madison aims to work with residents facing financial challenges.

Avoid Late Fees and Disconnection

Pay city utility bills and other invoices on time to avoid penalties like:

• Late fees – 1.5% monthly interest charge on overdue Madison water bills; other flat late fees apply to bills like parking tickets

• Disconnection – Water shutoff after 60+ days past due; other discontinued city services in worst cases

• Collections – Unpaid balances sent to collection agency impacting your credit and finances

• Suspensions – Lapsed pet or business licenses, facility use permits, etc.

So use the City of Madison online ePayment Center, pay by mail, pay in person, or request billing assistance if needed. This ensures uninterrupted service and good standing as a Madison resident.