The City of Madison Water Utility provides water services to residents and charges monthly water bills. There are several convenient payment options available to pay your Madison water bill. The fastest and easiest way is to pay online through the City’s Municipal Services Payment Portal.
Below you will find steps on how to pay your Madison water bill online, information on other payment methods, billing and account management details, and tips for avoiding late fees.
Payment Options for Madison Water Bills
The City of Madison offers several ways to pay your water/utility bill
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Online – Pay through the Municipal Services Payment Portal by credit/debit card or e-check.
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Phone – Call the payment line at 1-877-822-8414 to pay by credit/debit card or e-check
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Mail – Mail a check or money order with your bill stub to the City Treasury.
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In Person – Pay with cash, check, or card at the Water Utility office or City Treasury.
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Auto Pay – Enroll in auto pay through the online portal to have payments deducted from your bank account.
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Drop Box – Use the after hours drop box at the Water Utility office (cash or checks only).
Step-by-Step Guide to Paying Online
Below are the steps to pay your Madison water bill through the online Municipal Services Payment Portal:
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Click on the “Pay Online” button.
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If paying as a guest, enter your account number and last name. If registering, create a username and password.
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On the Make Payment screen, select Water Utility and enter your payment amount.
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Enter your credit/debit card information or checking account information.
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Review payment details and click “Continue”.
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Verify information on the confirmation page and click “Confirm Payment”.
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You will receive a confirmation number and receipt by email.
Payments made by 7 PM CST on a business day will be applied to your account the same day. Payments on weekends or holidays will be applied the next business day.
Setting Up an Online Account
Creating an online account with the Municipal Services Payment Portal allows you to access additional features:
- View bill balance
- See payment history
- Sign up for paperless billing
- Set up automatic payments
To create an online account:
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Click “Register for an Account”.
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Enter your account number, address, and create a username and password.
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Confirm your registration through the email verification process.
Once your account is created, you can log in anytime to manage payments, billing, and account settings.
Enrolling in Auto Pay
By enrolling in auto pay, your water bill will be paid automatically each month on the due date using your default payment method on file.
To set up auto pay:
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Log into your online account.
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Click on “AutoPay Enrollment”.
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Select payment method and confirm enrollment.
Your bill will now be paid automatically each month. You can cancel or change your auto pay option anytime through your online account.
Going Paperless with eBilling
You can stop receiving a paper bill and switch to paperless eBilling:
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Log into your online account.
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Click on “Paperless Options”.
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Select eBilling and enter your email address.
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Save your selection.
You will receive an email each month when your eBill is ready to view and pay through your online account. Using eBilling helps the environment and makes paying more convenient.
Avoid Late Fees
Water bills in Madison are due 20 days after the bill date. A 1% late fee will be added to past due balances.
To avoid late fees, pay your bill by the due date printed on your statement. Sign up for eBilling and auto pay to prevent forgetting and ensure on-time payment.
If you need an extension, you can request a payment plan through your online account before the due date.
Account Management and Billing Questions
The Water Utility handles billing and account management for water service. For billing questions or to request service changes, contact:
Madison Water Utility
119 E Olin Ave, Madison, WI 53713
Phone: 608-266-4661
Email: [email protected]
The online account tools make managing your Madison water account quick and easy. Be sure to pay your bill on time each month to avoid late penalties. Let us know if you have any other questions about your water service!
In Summary
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Paying your Madison water bill online through the Municipal Services Payment Portal is fast, easy, and secure.
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You can pay one-time or enroll in auto pay to have payments made automatically each month.
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Go paperless with eBilling to receive bills electronically and get payment reminders.
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Create an online account to access payment history, billing details, service management tools.
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Pay bills on time to avoid late fees. Contact the Water Utility with any account or billing questions.
Keeping your water account current ensures smooth and uninterrupted service from the City of Madison Water Utility.
CDA Rent (Public Housing)
- Pay General Billing Invoices Make payments on a General Billing Invoice that you received from the City of Madison.
- Pay a Madison Municipal Services Bill Water, sewer, stormwater, urban forestry, and landfill.
New Municipal Services Payment Portal
The City of Madison moved to a new Municipal Services payment portal. To protect your banking information, existing accounts will not be moved to the new portal. If you use e-billing, use auto-pay, or get high water use notifications, you will need to create a new account and re-sign up for these features.
What does your water dollar pay for?
FAQ
How much are utilities in Madison WI?
Does the city of Madison use an online payment portal?
The City of Madison uses an online Municipal Services payment portal for all bill pay. For e-billing, auto-payment, and getting alerts about water use, you will need to make a new account and sign up for these services. Register for an Account Learn more about the new portal.
How do I pay a water bill in Madison MS?
Madison’s water can be classified as “natural artesian spring water. ” City of Madison water bills can be paid online via this link. If you’d rather not mail your payment, you can drop it off at the Denson Robinson Public Services Complex or the drop box in front of City Hall (1239 Hwy 51, Madison, MS 39110). PAY WATER BILL.
Why did the city of Madison move to a new payment portal?
The City of Madison moved to a new Municipal Services payment portal. To protect your banking information, existing accounts will not be moved to the new portal. You will need to make a new account and re-sign up for features like e-billing, auto-pay, and high water use alerts if you use them. Register / Sign In.
Does Madison water utility charge a fee?
Fees:Checking and savings accounts (eCheck) have no fee. Credit and debit card payments have a $2. 95 service fee. Get in touch with us at 608-266-4641 or here if you’re looking for a different service. Madison Water Utility FAQs 119 E Olin Ave, Madison WI Terms and conditions Get in touch with us ©2024 Tyler Technologies
How much does it cost to make a payment in Madison?
The service fee charged will be the greater of $1. 50 or 2. 49% of the payment amount. The City of Madison does not receive any of the processing fees. With this system, you can look up your account, view your current balance, and make a one-time payment.
What is included in my Madison Municipal Services Bill?
The following fees and rates are included in your Madison Municipal Services bill: » Make an account or pay as a guest You can sign up for e-billing and auto-pay. Credit and debit cards: Card payments have a $2. 95 service fee. There is a $500 payment maximum for credit cards. There is no maximum for debit cards.
