Paying your utility bills and other fees to the City of Naperville just got a whole lot easier thanks to online payment options. As a Naperville resident, you can now conveniently pay your bills anytime, anywhere using the city’s secure online payment platforms. In this comprehensive guide, we’ll walk you through everything you need to know about paying your City of Naperville bills online.
Overview of Online Bill Pay Options
The City of Naperville offers two free online bill payment options
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eBill is an electronic billing service that lets you see and pay your utility bills through a safe login page. You can use a credit card or a checking account to pay at any time.
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One-Time Payment: This option lets you pay each bill one time without linking your bank account to your utility account. Even though you still get a paper bill, you can pay it online.
Both options allow for quick, convenient payments without having to mail checks or visit City Hall. Read on to learn more details about getting started with each platform.
Step-by-Step Guide to Paying Bills with eBill
eBill is a complete online billing service that keeps track of your account information so that you’re always billed. Follow these steps to enroll and start paying with eBill:
1. Enroll in eBill
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Go to https://www.naperville.il.us/government/city-finances/payment-options/ebill-online-payment/ and click on “Login or Enroll Now.”
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To make a new account, click “Sign Up” and fill out the form. Make sure to have your utility account number handy.
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Accept the terms and conditions and click “Submit Registration” to complete enrollment.
2. Log In and View Your Bill
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Once enrolled, you can log in anytime to view your current bill and payment history.
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Your dashboard will show unpaid bills ready for online payment. Click “Pay Bill” to proceed.
3. Enter Payment Details
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Select your payment method – credit card or bank account. Enter the required details.
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Double check that the payment amount matches your outstanding bill.
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Click “Continue” once all information is accurately entered.
4. Review and Submit Payment
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Carefully review the payment details on the confirmation page.
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Click “Submit Payment” to finalize the transaction if everything looks correct.
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You’ll receive a payment confirmation email from the City of Naperville.
And that’s it! The full payment will be processed and applied to your account. You can log back in anytime to view payment history or set up recurring payments.
How to Make One-Time Payments Online
If you don’t want to enroll in eBill but still want the flexibility of online payments, the one-time payment option is ideal. Follow these simple steps:
1. Navigate to One-Time Payment Page
Go to https://www.naperville.il.us/government/city-finances/payment-options/ebill-online-payment/ and click on “Make a One-Time Payment.”
2. Enter Your Information
Input your account number, account holder name, service address, and outstanding balance. Make sure all details match your latest utility bill.
3. Select Payment Method
Choose whether to pay by credit card, checking account, or savings account. Enter the required payment information.
4. Review and Submit Payment
Verify that all entered information is correct, especially payment amount and account numbers. Click “Submit Payment” to complete the transaction if everything looks good.
5. Get Payment Confirmation
You’ll receive an on-screen payment confirmation message. The City will also email a detailed receipt for your records.
The one-time payment process takes just a few minutes. You don’t have to create an account or remember login details. It’s quick, easy, and secure – perfect for those occasional bills you want to pay online.
Key Benefits of Paying Your City of Naperville Bill Online
Beyond the sheer convenience, paying your City bills online offers many benefits:
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Secure – Both platforms use industry-standard encryption to protect your data.
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Saves Time – Avoid mailing checks or visiting City Hall during business hours.
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Flexible – Pay anytime, 24/7, even when traveling or away from home.
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Payment History – eBill organizes all your payments in one place for easy reference.
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Automatic Reminders – eBill can send email alerts when bills are ready for payment.
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Environmentally Friendly – Reduces paper waste from printing and mailing bills.
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Budget-Friendly – eBill supports recurring auto-pay from your bank account.
eBill vs One-Time Payment: How to Choose What’s Right for You
When deciding between eBill and one-time payments, consider factors like:
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Account Security – eBill requires account creation with login credentials. One-time payment doesn’t.
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Convenience – eBill allows you to store payment information for faster checkout. One-time payment requires re-entering details.
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Bill Tracking – eBill neatly organizes all bills and payments. One-time doesn’t store payment history.
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Frequency of Payments – eBill better suits recurring payments. One-time is ideal for sporadic payments.
Evaluate your personal preferences, bill payment frequency, and desired features. Many residents appreciate the perks of eBill for routine payments while taking advantage of one-time payments for extra expenses.
Tips for a Smooth Online Payment Experience
Follow these tips for a quick and headache-free experience when paying your City of Naperville bills electronically:
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Have your account number and latest bill handy before starting.
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Double check all entered information for accuracy before submitting payment.
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Make sure your credit card or bank account has sufficient funds.
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When using eBill, be sure to log out when finished to maintain security.
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Save payment receipts and confirmation numbers for your records.
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Contact City billing staff with any questions or issues – they’re happy to help troubleshoot!
Sign Up Today for Easy Online Bill Pay
As a Naperville resident, you deserve a simple and stress-free bill paying experience. Thanks to the City’s convenient online platforms, you can now accomplish this tedious task from home in your pajamas!
Sign up for eBill or make a quick one-time payment the next time your City of Naperville bill comes due. You’ll wonder why you didn’t do it sooner.
Remember – no more paper cuts from envelopes, no more stamps to find, no more rushing to City Hall before closing. Just speedy, secure online payments 24/7. Welcome to bill paying made easy!
Utility Bill Payment Options
The City of Naperville offers a number of convenient ways to pay your monthly utility bill.
Electricity, Water and Wastewater
Electricity, water and wastewater service is supplied by Napervilles Electric and Water Utilities. The majority of electric and water meters are read through an automated process that does not require meter readers to access properties.
Naperville offers customers a variety of convenient payment options.
To establish service, residents must register and pay a deposit at the City’s Finance Department. Utility customers who own their property will have their security deposit refunded automatically after two years of good payment history. Utility customers who lease residential or commercial property will have their security deposit refunded at the termination of their utility service. When an account is closed, the deposit is applied to the final balance. For customers who do not have a balance, a payment refund check is issued. The city requires a minimum notification of two business days to start or stop service.
To start or stop an electric and/or water utility account, submit your request online through the Help Center.
People who live in the city and don’t already have an account with the City’s Help Center will need to make one before they can make an online request.
Customers who already have a login and password for the Citys Help Center may proceed directly to the site to start or stop an electric and/or water utility account.
If you prefer to call, a customer service representative can be reached during business hours by dialing (630) 420-6059. To report power outages during non-business hours, please call Napervilles Customer Care Center at (630) 420-6060.
Residential and commercial gas utility in Naperville is provided by Nicor Gas.
For more information or to establish service, call (888) 642-6748 or visit Nicor Gas.
If you have a natural gas emergency, call (888) NICOR4U (642-6748).
City of Naperville: How to Read Your Utility Bill
FAQ
What is the phone number for Naperville bill pay?
Please call customer service at (630) 420-6059. Q: What is the City of Naperville’s One Time Payment service? A: The City of Naperville’s One Time Payment service is a payment option made available to its customers that allows customers to make payments on their utility bills without signing up to receive bills online.
What is PayPal bill pay?
PayPal Bill Pay simplifies the bill-paying process by allowing users to consolidate and manage their bills directly through their PayPal accounts.
What utility companies are in Naperville?
Naperville, IMEA, and PSEC. The electric company that serves Naperville is owned and run by the City of Naperville. Naperville is also a member of the Illinois Municipal Electric Agency (IMEA). Through IMEA, Naperville and the other 31 IMEA Members have acquired ownership shares in coal-fired power plants.
How do I pay my utility bill online in Naperville?
Enroll in Empower, the City of Naperville’s new online utility dashboard. (You will need your account number on your utility bill to register. ) Have the full amount of your utility bill taken out of your bank, credit union, or savings and loan account every month to pay it automatically.
What is Naperville E-Bill?
Naperville e-bill is a free, electronic billing service that offers residents a convenient and secure way of paying utility bills. Users can view and pay their utility bills 24 hours a day, seven days a week, using a credit card or personal checking account. Payment is made through a secure login process.
How do I log into Naperville E-Bill?
Please enter your User ID and Password and click Log In. If you do not have a User ID and Password for Naperville e-Bill, please sign up. Forgot your password? Forgot your User ID?
How do I pay a security deposit in Naperville?
Naperville offers customers a variety of convenient payment options. To establish service, residents must register and pay a deposit at the City’s Finance Department. Utility customers who own their property will have their security deposit refunded automatically after two years of good payment history.
Does Naperville ebill have new password requirements?
Pay your utility bills online, 24 hours a day, seven days a week. Starting in September, Naperville’s utility payment vendor is rolling out new password requirements to improve security for Ebill users. Key changes include being prompted to change your password every 90 days and stronger password requirements that include:
What is a Naperville utility deposit?
Section 8-1C-3.12 and 8-2C-8 of the Naperville Municipal Code identifies the city’s requirements for utility deposits. The deposit is $150 for electric service or an amount equal to two months of estimated charges based upon historical usage at the location, whichever is greater.
