If you live in New Bern, North Carolina, you likely receive your electric, water and sewer services from the city’s public utilities department. Paying your monthly utility bill is essential to maintaining uninterrupted service. This comprehensive guide will walk you through everything you need to know about paying your City of New Bern utility bill.
Overview of New Bern Utilities
The City of New Bern provides electric water and sewer utility services to residents and businesses located within the city limits.
The city’s Customer & Payment Services office handles billing, payment processing and customer service for these municipal utility accounts.
Rates and fees for electric, water and sewer usage are set by the New Bern Board of Aldermen Revenue from utility bills helps fund operation, maintenance and capital improvements for the systems
When to Expect Your New Bern Utility Bill
New Bern utility bills are mailed out monthly, typically during the first week of each month
Your bill reflects usage and charges for the prior month, from your meter read date around the 25th until the next read date about 30 days later.
Bills are due by the date shown on your statement, usually around the 20th of the month. Allow 5-7 days for mail delivery when paying by check.
How to Read and Understand Your Bill
Carefully reviewing your New Bern utility bill is key to understanding what you owe each month. Key elements include:
- Account number and service address
- Previous balance
- Last payment received
- Meter read dates
- Utility usage amounts
- Water rate tiers
- Electric kWh rate info
- Fixed charges
- Due date and total amount owed
Compare usage month-to-month and contact the city with any questions about rates, fees or billing errors before the due date.
Payment Options for New Bern Utility Bills
The City of New Bern offers many ways to pay your utility bill conveniently:
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Online – Pay via the customer portal using bank account, credit or debit card.
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Phone – Call the city or Official Payments to pay with a card by phone.
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Mail – Send check or money order with payment stub to payment PO box.
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In Person – Visit the office with cash, check or card payment.
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Drop Box – After hours drop box available outside the office.
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Drive-Thru Window – Quick in-person payments at the window.
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Bank Bill Pay – Use your bank’s online bill pay to send payment.
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Retail – Pay at Walmart with your account number.
Review options to choose what’s most convenient for your needs each month. Allow processing time based on payment method.
Avoid Late Fees and Service Disruption
Pay your New Bern utility bill in full by the due date every month to avoid penalties.
If not paid on time, a 5% late fee will be assessed on past due balances after the due date.
Accounts still unpaid 10 days past the due date incur a $30 delinquency fee and face potential disconnection. Reconnection involves additional fees.
Payment Assistance Programs
If you are struggling financially and unable to pay your bill, New Bern offers programs that may be able to help, including:
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Payment arrangements or extensions
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Budget billing to even out monthly payments
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Leak adjustment credits
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Low-income home energy assistance
Contact the city right away if you anticipate difficulty paying your bill to discuss options. The sooner you seek help, the more options will be available. Disconnection can be avoided with a city-approved payment plan.
Stopping or Transferring Service
Notify the New Bern utilities department at least 1-2 weeks in advance if you need to stop service or transfer service to a new address within the city.
Provide date of move and new address. Final pro-rated billing will end service at your old address once your account is closed.
Key Takeaways
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Review New Bern utility bills closely each month
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Pay online, by phone, mail, or in person
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Seek bill assistance programs if needed
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Transfer service when moving within city
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Avoid late fees by paying by due date
Staying current on your City of New Bern utility account responsibilities takes planning and diligence. Know your account details, payment choices, and assistance options if your situation changes.
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FAQ
What is the phone number for New Bern bill pay?
Pay My Bill: If you need help getting to your online bill, scroll down to the bottom of this page. Need more help? Call us between 8am and 5pm Monday through Friday at (252)639-2750.
What is the jurisdiction code for Craven County water bill?
Have your tax bill or water bill and your credit card ready. The jurisdiction code for Craven County is 4302.
How to pay a Craven County water bill online?
Online. If you want to pay your bills over the phone, please call 888-272-9829 with the above information ready. If you wish to use the online service to pay your bills, please visit ACI Payments, Inc. You’ll be asked to enter the jurisdiction code and pick the kind of bill you want to pay.
What time does New Bern utilities open?
Payment OptionsI want to view and/or pay my bill online. In PersonCustomer & Payment Services is open Monday-Friday, 8 a. m. – 5 p. m. and is located at: 606 Ft. Totten Drive New Bern, NC 28560 Bring your payment stub. You can pay by credit/debit cards, cash, money order, or check payable to the City of New Bern.
How do I pay a bill in New Bern?
Free through most banks. Check with your bank before using this option. Cash or pin-based ATM debit card. Bring your bill. Wal-Mart fee applies. Contact Wal-Mart for details. Include account number and make money order or check payable to City of New Bern.
Can I pay my utility bill online in New Bern?
People who live in New Bern can easily pay their water, sewer, and electric bills online through the city. If you sign up for e-billing, your bill will be sent to your email address instead of being sent on paper. This means you can get your bill faster. So, go green and do both! Ready to get started?.
How do I pay a Wal-Mart Bill in New Bern?
Bring your bill. Wal-Mart fee applies. Contact Wal-Mart for details. Include account number and make money order or check payable to City of New Bern. Bring payment stub and cash, money order or check payable to City of New Bern.
How do I pay a water bill in New Bern?
Bring your payment stub. You can pay by credit/debit cards, cash, money order, or check payable to the City of New Bern. Water usage is billed in units of 1000 gallons. Kilowatt hours (kW/h) are used to measure electricity use. One kW/h is equal to 10 hours of light from a 100-watt bulb.
How do I bring a payment stub to city of New Bern?
Bring payment stub and cash, money order or check payable to City of New Bern. Drop box is located by the drive-thru window. Please include payment stub, money order or check payable to City of New Bern. Payments dropped off after 8 a. m. are posted the next business day. Bring your payment stub.
Who is New Bern public utilities?
The New Bern community owns the City of New Bern Department of Public Utilities, which is dedicated to being a professional, hometown, customer-first utility. As a partner with our community, we provide high-quality water, sewer, and electricity service to more than 25,000 customers in New Bern and the nearby areas.
