Water bills are sent out quarterly in mid-February, May, August, and November. These bills are due within 30 days or a penalty will be applied to the balance. You can now check your own water usage online and receive leak alerts according to the usage limits you set. Click here for instructions on how to set up your online account.
You may also pay your water bill online by credit or debit card – VISA, MasterCard or Discover, 24 hours a day, 7 days a week! This payment option is provided through the online portal, a third party automated payment service. The third party will charge you, the customer, a 2% convenience fee for each transaction. Click here to pay online.
If you are moving and need your water turned off, please call the Water and Sewer Billing office at (315)-331-4770, ext. 102 to schedule an appointment for a final meter reading, so a final bill can be sent to you and responsibility for the account can be transferred to the new tenant or owner.
Please refer to the Water/Sewer Maintenance page for some of the rules regarding the physical process of turning on and off a water service.
Payment of water/sewer bills can be made in person or mailed to the Municipal Building address. For the convenience of our customers, there is a drop box in the Municipal Building lobby available during Village business hours from 8:00 a.m. to 5:00 p.m., and also a drop box on the west side of the municipal building for after hours water bill payments.
Village of Newark water and sewer rates are very comparable to other municipalities in the area.
The Village allows water users within the Village to install a second water meter that is used to measure water usage that was used exclusively for purposes that do not put the water into the Villages Sanitary Sewer System. If you have any questions related to this policy, please contact the Village at (315)-331-4770, ext. 102.
At their February 15, 2011 meeting, the Village Board of Trustees adopted a policy for customers to petition for relief from the sewer portion of the utility bill when there is a significant unplanned water loss where it can be unequivocally proven that the water lost could not have been delivered to the wastewater treatment plant.
You can click here for an explanation of the process. If you have any questions, please call the Village Office at (315)-331-4770, ext. 103.
Please also note that relief from the sewer portion of the utility bill for filling a swimming pool with Village water requires approval PRIOR to the pool being filled. You may print out the Sewer Credit for Pool Filling form to start the process. PLEASE NOTE: March 2, 2023 – Press Release – Village of Newark Water/Sewer Penalties, Shut off, and relevy of unpaid water sewer bills.
On December 22, 2021, the COVID-19 moratorium on utility shut-offs and penalties for non-payment ended. Since that time, the Village of Newark has not applied legal penalties to unpaid water/sewer bills of our customers. Effective immediately, the Village of Newark will again begin to impose penalties for unpaid water/sewer bills per the Village Code Section 164.7. In addition, water service for locations that have unpaid water bills will be shut off 30 days after the due date for the bill; this authority is also found in Code Section 164.7.
In addition, the Village will relevy on the June Village Tax Bills all unpaid water/sewer bills within the Village of Newark taxing jurisdiction by May. Please reach out to the Village of Newark at (315) 331-4770 if you have any questions related to this notice. – Village of Newark Mayor and Board of Trustees.
Living in Newark, New Jersey means being a customer of the city’s Department of Water and Sewer Utilities. Paying your water bill on time is an important responsibility all residents share. This article will explain everything you need to know about paying your Newark water bill conveniently online, by phone, by mail, or in person.
Overview of Newark’s Water Bill Payment Options
The city of Newark offers customers multiple ways to pay water bills. You can pay online anytime, by phone, by mail, or in-person at Newark City Hall.
Online payment is fast and easy through the city’s secure online payment system You can pay by e-check or credit/debit card. The city also works with third-party bill pay services like OriginPay and ValuePay
To pay by phone, call 1-888-877-0450. The city accepts cash, checks, and money orders for in-person and mailed payments. Drop boxes are also available inside City Hall.
Step-by-Step Guide to Paying Your Water Bill Online
Paying your Newark water bill online is convenient, secure, and available anytime. Here is a step-by-step guide to paying online:
1. Visit the Online Payment Website
Go to https://payments.ci.newark.nj.us/OnlinePayment_WaterDepartment.aspx. This is the city’s official online payment portal.
2. Login or Register for an Account
If paying online for the first time, you’ll need to register for an account. Returning customers can simply login.
Registering takes just a minute or two. You’ll need your account number and email address.
3. Select Payment Amount
Once logged in, you’ll see your account balance and payment options. Select the amount you wish to pay.
You can pay the full balance, a partial payment, or even make future payments.
4. Enter Payment Details
Select your payment method – e-check or debit/credit card. E-checks avoid any service fees.
Credit/debit payments incur a small convenience fee. Enter your payment details and complete the checkout process.
5. Get Payment Confirmation
You’ll receive an emailed receipt as payment confirmation. Your account balance will reflect the payment within 1-2 business days.
Paying online takes just a few minutes. You can complete the process entirely on your smartphone, tablet, laptop, or computer.
Paying Your Water Bill by Phone
In addition to online payments, Newark provides a toll-free automated phone payment system.
To pay by phone:
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Call 1-888-877-0450
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Follow the prompts to enter your account number and payment details
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Authorize the payment using your choice of debit/credit card
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Receive a payment confirmation number at the end
The phone payment system is available 24/7. Payments post to your account within 1-2 days. This is a quick and easy bill payment option when you’re on the go.
Paying Your Water Bill by Mail
Sending a water bill payment by mail is simple and reliable. Be sure payments are received by the due date to avoid late fees.
To pay by mail:
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Write a check or money order payable to “City of Newark Water Department”
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Include your account number on the check
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Mail to:
City of Newark Water Department
920 Broad Street Room 117
Newark, NJ 07102
Mailed payments take 5-7 days to process. Consider mailing at least week before your bill due date.
Paying Your Water Bill In-Person
For those who prefer paying bills in-person, Newark offers multiple options:
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Visit the Water & Sewer office at Newark City Hall (920 Broad Street Room 117) during business hours to pay by cash, check, money order, or credit card.
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Use the drop boxes inside the Broad Street public entrance or Green Street employee entrance. Include your account number on checks/money orders.
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Payments can be dropped off 24/7. Access times:
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Broad Street entrance: 8:30am – 5:00pm Monday-Friday
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Green Street entrance: 5:00pm – 8:30am on weekdays, all day on weekends
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In-person payments allow paying with cash and deliver funds instantly. Just be sure to pay during office hours or use the drop boxes to avoid late fees.
What to Do if You Cannot Pay Your Water Bill
If you are ever unable to pay your Newark water bill by the due date, take action right away to avoid penalties. Here are some options:
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Request an extension – You may qualify for a due date extension by contacting customer service. This gives you extra time without late fees.
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Enroll in a payment plan – Payment plans break your balance into smaller installments over several months. Call to discuss enrollment.
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Apply for financial assistance – Programs like NJ SHARES provide bill payment assistance for those facing hardships.
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Notify the city – If you anticipate non-payment, call ahead to notify the utility of your situation. This opens the door to making alternate arrangements.
Reaching out before you miss a payment is crucial. The city needs time to work with you on solutions. Don’t wait until after due dates have passed and late fees incurred. Being proactive ensures the best outcome.
Avoid Late Fees and Service Disruption
It’s essential to pay Newark water bills fully and on-time each month. Failure to do so can result in penalties, including:
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Late fees of 1.5% per month on overdue balances
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Water service shut-off for non-payment after multiple missed payments
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Tax lien placed on the property for long overdue balances
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Bad marks on your credit history if the debt goes to collections
Avoid these outcomes by paying on time and communicating issues early. The city provides many resources to customers who reach out for assistance. Don’t let a bill go unpaid – making the payment should always be your first priority.
Set calendar reminders for your bill due date each month. Sign up for paperless billing and automatic payments to make the process even easier. And most importantly, don’t hesitate to contact Newark Water Utilities if you ever need assistance or guidance regarding your account. They are available to help customers navigate any issues.
As a Newark resident, paying your monthly water bill is an important responsibility. We want to ensure this guide has equipped you to manage payments smoothly so you can avoid any late fees or disruptions. Reach out anytime if you need bill help or have additional questions. We’re here to provide resources and support.
Newark to use $155m Port Authority payment to help with water crisis
FAQ
How do I pay my water bill in Newark, NJ?
As part of our continued effort to better serve our customers, we offer several payment methods. You can pay your bill online, in person, by phone at 1-888-877-0450, or by mail.
How do I pay my water bill in NJ?
Call 973-340-4300 or 1-877-772-7077 24 hours a day / 7 days a week to make a payment. Customer can also pay with e-checks during normal business hours.
What is the average monthly water bill in NJ?
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Utility
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Average cost in New Jersey
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Utility
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Average cost in New Jersey
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Monthly water bill
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$72
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Internet
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$40
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Natural gas
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$66
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What is the city of Newark online payment center?
The City of Newark Online Payment Center lets people who live in the city or are interested in the city access their existing accounts with the city. This site will enable users to reconcile outstanding balances and or make advances to credit.
How do I pay my water bill in Newark?
The City of Newark Authorized payment service is ValuePay. Try our new online Water and Sewer Utility Payment System. You can use an e-check, credit card, or debit card to pay all or part of your bill through our safe website. There is a small fee for this service. Simply click on the link below and follow the instructions.
What payment services does Newark offer?
The City of Newark Authorized payment services are OriginPay and ValuePay. Pay your bills online anytime! Online billing is available 24 hours a day, 7 days a week. Try our new online Water & Sewer Utility Payment System.
What is Newark water & sewer’s new customer service portal?
November 22, 2023, NEWARK, NJ: Mayor Baraka and the Newark Water
What is Newark’s New customer portal?
The City of Newark’s Department of Water and Sewer has created a new customer portal that makes it quick, easy, and safe to pay water bills.
Why does Newark water and sewer generate estimated bills?
When bad weather, an inaccessible or blocked meter, or other problems make it impossible to get an accurate meter reading, Newark Water and Sewer sends out estimated bills. When there are changes that don’t seem to make sense between current usage and historical usage, the computerized billing system also makes estimates.
