Living in North Richland Hills? Then you know paying your monthly water bill is essential to keeping your service running smoothly. The city offers multiple ways to pay from online payments to mail-in checks. In this comprehensive guide, we’ll walk through your various options for paying your North Richland Hills water bill.
Overview of the North Richland Hills Water Billing Process
Before we dive into payment methods let’s do a quick overview of how water billing works in North Richland Hills
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Billing cycles – Bills are sent monthly and divided into 8 cycles depending on your area. Your bill date will be either a Tuesday or Friday.
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Due date – Payment is due 20 calendar days after the bill date,
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Late fees – A 10% late charge applies to delinquent accounts. The minimum late fee is $2.50 for residential and $15 for commercial.
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Seniors – Senior citizens are exempt from late penalties.
Knowing the basic billing process will help you better understand the various ways to pay your water bill on time.
Paying Your Water Bill Online
The fastest and most convenient way to pay your North Richland Hills water bill is online through the city’s website. To pay online:
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Click on “Pay Water Bill Online”
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Enter your account number and password
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Choose a payment amount and submit
Online payments can be made up until 5:00 pm each day. Payments submitted after 5:00 pm will process the next business day.
Benefits of Paying Online
Paying online offers many benefits:
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It’s fast, taking just a few minutes to complete
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Available 24/7 – you’re not limited to business hours
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Payments process immediately to avoid late fees
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Secure payment portal keeps your information safe
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View payment history easily
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Set up auto-pay for hassle-free recurring payments
For the fastest and most convenient way to pay your water bill, paying online can’t be beat!
Paying by Phone
Don’t want to get on the computer? No worries – you can pay your North Richland Hills water bill easily over the phone too.
To pay by phone:
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Call 844-531-5742. This automated system is available 24/7.
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Enter your account number.
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Select the “Pay Bill” option.
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Follow the prompts to enter your payment info.
That’s it – your payment will be processed immediately. Just make sure to have your account number handy when paying by phone.
Paying by Mail
If you prefer to pay the old fashioned way, you can mail in a check or money order using your payment stub and envelope that came with your bill.
To pay by mail:
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Make your check or money order payable to City of North Richland Hills
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Include your payment stub from your water bill in the envelope
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Mail to:
City of North Richland Hills
PO Box 820609
North Richland Hills, TX 76182-0609
Be sure to mail your payment several days before the due date to ensure it arrives on time. Late payments can mean late fees!
Paying In Person
You can also pay your water bill in person at City Hall. Payments can be made:
Monday – Friday
8:00 am – 5:00 pm
At the Water Department on the 1st floor
Accepted payment methods include cash, check, money order or credit/debit. Make sure to allow enough time to get to City Hall during business hours to pay in person.
Setting Up Auto-Pay
Tired of having to remember to pay your water bill every month? Sign up for auto-pay to have your payment automatically drafted from your bank account each month.
To get started:
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Download the bank draft form from the city website
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Fill out the form completely
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Attach a voided check
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Mail everything to:
City of North Richland Hills
PO Box 820609
North Richland Hills, TX 76182-0609
Once enrolled, your monthly payment will automatically debit from your account around the due date. Just monitor your bank statements periodically. If your account information ever changes, make sure to update your auto-pay.
Avoid Late Fees
With so many options to pay your water bill, there’s no reason to pay late and get hit with penalties. Here are some tips to avoid late fees:
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Set up auto-pay or recurring online payments for automatic on-time payment
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Mark your calendar with bill due dates
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Sign up for bill reminders through your online account
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Pay a few days early to account for mailing time
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Utilize the 24/7 online and phone payment options
As long as you pay by the due date, you’ll avoid any late fees. Online payments are the best way to ensure on-time payment from anywhere, any time of day.
Review Your Water Bill & Usage
When you receive your water bill each month, it’s always a good idea to review it carefully. This can help you:
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Verify all the information is correct
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Check for potential leaks based on unusually high usage
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Monitor your monthly and year-to-date usage patterns
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Confirm your auto-pay enrollment if applicable
Catching issues early can prevent major headaches down the road. Carefully reviewing each bill can also help you practice water conservation and usage lowering tactics.
Contact the City With Questions
If you ever have questions or issues related to your North Richland Hills water bill, don’t hesitate to contact the city’s water department for assistance:
Phone: 817-427-6000
Email: [email protected]
The friendly utility billing staff can help with:
- Billing questions
- Payment issues
- Setting up new service
- Re-establishing disconnected service
- Reviewing payment history
- Discussing payment plan options
Be sure to reach out for help if you’re unsure about anything related to your water service and billing.
Paying your water bill in North Richland Hills is fast and easy when you utilize the available online and phone payment options. Sign up for auto-pay, review your bill carefully each month, and contact the city with any questions. Following these tips will keep your water flowing and avoid any late fees!
Please Update Your Contact Information
If you have changed your telephone number since opening your utility account, please contact our office at 817-427-6200 to provide updated information. It is important to ensure that the telephone contact information associated with your account is current. The City may contact you by telephone if:
- a leak is identified at the property that would require water service to be temporarily turned off;
- there is an issue with your account or payment ;
- your account becomes delinquent, at which time the City provides notification of a pending service disconnection for non-payment; and
- the City sends an informational broadcast to its utility customers related to water service interruptions or other water service issues in your area.
Notice of Disclosure of Water Customer Information
In compliance with HB 872 passed by the 87th Texas Legislature, personal information and information regarding customer usage, services, and billing, including amounts billed or collected for utility usage, will now automatically be maintained as confidential by the Water Department, unless requested by the customer or otherwise required by law. Customers are no longer required to request that the Water Department maintain this information as confidential.
Customers still have the option of requesting that the information be released by completing the Customer Information Disclosure Form or submitting a written request to the Water Department. All requests must be emailed to [email protected] or mailed to Attention: Water Department, PO Box 820609, North Richland Hills, Texas 76182-0609.
City of North Richland Hills FY 2023-24 Proposed Budget
FAQ
When can you water in North Richland Hills?
Know When to Water: Days of the Week, Who Can Water: Monday: No watering or sprinklers allowed; Tuesday:
Does Fort Worth water have an app?
Residential portal and mobile app available Access previous day’s water use data in hourly increments. Set alerts and notifications about water use. Detect continuous water flow, indicating a possible leak. Pay your water bill and access payment and billing history.
Where do I pay my water bill in Laurel Mississippi?
Our water bill drop box is on the side of City Hall that faces Yates Avenue. You can also pay in person at City Hall, or you can mail your payment to us. You can also pay online from this website.
How do I stop water service in North Richland Hills?
North Richland Hills Water will still charge you for water even after you’ve moved out. You’ll need to stop your service with them. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
Does North Richland Hills provide quality water & sewer services?
Read on: The City of North Richland Hills is proud to serve more than 22,500 homes and businesses with high-quality water and sewer services. The water provided by the city consistently meets or exceeds all state and federal drinking water requirements.
Does North Richland Hills have drinking water?
The water provided by the city consistently meets or exceeds all state and federal drinking water requirements. As a large customer, the City of North Richland Hills buys drinking water and sewer treatment services from the City of Fort Worth and the Trinity River Authority.
How do I Contact North Richland Hills water?
Residents of North Richland Hills can call the Water Department at 817-427-6200 if they have questions about getting new water service, turning off service, billing, or payments.
What does the water office do in North Richland Hills?
The City of North Richland Hills is proud to serve more than 21,000 homes and businesses with high-quality water and sewer services. The Water Office is responsible for setting up new accounts, reading meters and processing bills and payments. Here is a video about the questions the water office hears frequently.
How do I create a North Richland Hills water account?
If you already have an account, you just need to login to the North Richland Hills Water site. North Richland Hills Water accepts credit cards, debit, and direct deposit. Click here to login. Would you like to make a new account? You can do that on the North Richland Hills Water website.
