Living in Oak Ridge? Then you likely receive services like electricity, water, sewer, trash pickup and more from the city Paying your Oak Ridge utility bill quickly and easily is important to keep service running smoothly. Read on to learn how to pay online, when bills are due, ways to save, and more bill paying tips
Overview of Oak Ridge Utilities
The City of Oak Ridge provides key utility services to local homes and businesses. including
- Electricity
- Water and sewer
- Trash and recycling
- Stormwater management
The city’s Customer Service Department handles billing and account management for these essential services.
Paying Online Through Customer Service Portal
The fastest, most convenient way to pay your Oak Ridge utility bill is through the online Customer Service portal
To pay online:
- Go to [https://customerservice.oakridgetn.gov/]
- Click “Pay Bill” in the top menu
- Login or register for an account
- Select payment amount and submit
You can use a credit card, debit card or e-check to pay online. A small fee of $2.50 applies to credit/debit payments.
When are Oak Ridge Utility Bills Due?
City of Oak Ridge utility bills are issued monthly and due 21 days after billing.
So for example, if your bill is dated January 1st, payment is due by January 22nd to avoid late fees.
Due dates are printed on the statement. Pay any time after receiving your bill up until the due date.
Other Ways to Pay Your Oak Ridge Utility Bill
In addition to convenient online payments, Oak Ridge offers these other ways to pay your utility bill:
- By phone – Call 865-425-3400 to pay with a card
- By mail – Send check or money order to P.O. Box 1, Oak Ridge, TN 37831
- In person – Pay with cash, check or card at the Municipal Building
- Drop box – Use the box behind City Hall before 4:30pm on due date
- Auto pay – Set up recurring bank account payments
Online and auto pay avoid service fees. Mailed payments take the longest to process.
Tips for Reducing Your Monthly Utility Bill
Looking for ways to cut utility costs in Oak Ridge? Try these money-saving tips:
- Install a smart thermostat and adjust temperature when away
- Seal air leaks around doors and windows to improve insulation
- Replace incandescent light bulbs with LEDs
- Wash full loads and enable energy saver mode on appliances
- Check for leaky faucets and pipes wasting water
- Shut off and drain water to unused parts of the home
- Compost food waste instead of using the garbage disposal
Being energy and water efficient around your home can really help lower those utility bills! Monitor your usage through the online portal as well.
Special Programs and Discounts
Oak Ridge offers utility discounts and assistance programs for eligible residents:
- Senior citizen discount – Lower bills for seniors 65+
- Medical necessity – Discounted bills for medical equipment needs
- Low income home energy assistance – Helps pay energy bills
- Budget billing – Pay a fixed amount each month to spread out costs
Check the city website or call Customer Service to see if you qualify for any savings programs. Every little bit helps when it comes to expensive utility bills.
Managing Utility Service Requests Online
Through the Customer Service portal you can also:
- Start or stop service
- Transfer service to a new address
- Check account balance
- View billing history
- Update account information
- And more!
Having an online account makes managing your Oak Ridge utilities simple and convenient.
Paying your Oak Ridge electric, water, sewer and trash bills is quick and easy when you use the online payment portal. Monitoring your usage and taking advantage of savings programs also helps control costs. With these tips, you can conveniently manage your City of Oak Ridge utilities and keep service running smoothly.
How to sign up for eBilling with the City of Oak Ridge
FAQ
How do I contact Oak Ridge Utilities?
Call our Customer Service Team at (865) 483-1377 or toll-free at (888) 483-1377 during normal business hours if you have questions about setting up a service call. We will be happy to help you. *Note: service calls are not available on weekend or holidays.
What is the average electric bill in Oak Ridge Tennessee?
The Tennessee average monthly residential electric bill is $146. 98, while the Oak Ridge Utilities average is 12. 51% lower at $129. 47 per month.
How do I report a power outage in Oak Ridge TN?
If you need to report a power outage or have an emergency, please call 865-425-1803. Do not email to say your power is out. Our outage response system is triggered via telephone communication. The city’s emergency dispatch center will answer the phone after business hours and on the weekends.
How do I pay my utility bill in Oak Ridge TN?
For your convenience, we offer several options for you to pay your bill. Pay your utility bill in person or by mail. Write your account number on the check and make it out to Oak Ridge Utility District. Then drop it off anytime Monday through Friday from 8 a. m. – 5 p. m. at our office: 120 S. Jefferson Circle, Oak Ridge, TN 37830.
What is city of Oak Ridge customer self-service (CSS)?
Welcome to City of Oak Ridge Customer Self-Service (CSS) system. With CSS you can access account information, view your bill, make payments and place requests or inquiries. If you have login problems or questions, please call the Utility Business Office at 865-425-3400.
Does Oak Ridge electric have a rate increase?
Oak Ridge Electric customers will notice an increase in their electric bills this November. Beginning Nov. 1, a 2% local rate increase is set to go into effect. The Oak Ridge City Council approved the increase at its August meeting. It is now subject to final approval by the Tennessee Valley Authority (TVA). Read on.
Will Oak Ridge City Council meetings be on Comcast channel 12?
Oak Ridge City Council meetings will no longer appear on Comcast Channel 12. Read on Applications are due by 5 p. m. on Friday, January 3, 2025. Read more about The community is welcome to drop by with flowers or just to see the tribute and share a message. Read more about Oak Ridge City Court will raise its Court Clerk Fee by $27.
How do I pay my utility bill?
This is where all service requests for connecting utilities and installing meters are handled. It’s also where the TVA residential heat pump and insulation loan program is run. You can pay your utility bills by mail, in person, or at the drop box in the front parking lot of the Municipal Building every month.
