Paying Your Utility Bills for the City of Oakdale

Paying your utility bills to the City of Oakdale is an important responsibility for residents and businesses alike. The city provides key services like water, sewage, and garbage pickup that need to be paid for regularly. While the payment methods are straightforward, it helps to understand the full range of options to find the right fit for your needs. This guide will walk through everything you need to know about paying City of Oakdale utility bills conveniently and on time.

Overview of City of Oakdale Utility Billing

The City of Oakdale provides water, sewage, and contracts with a private company Gilton Disposal Service for garbage pickup to local residences and businesses. Utility bills are sent out monthly by the city with payment due upon receipt.

There are a few key dates to be aware of

• Due Date Payment must be received by this date printed on your bill to avoid late fees.

• Delinquent After: Payments received after this date will incur a 10% late penalty.

• Shutoff Notice: If a bill remains unpaid after becoming delinquent, a 15 day shutoff notice will be sent alerting you service will be discontinued without further notice.

Failing to pay your utility bill in full by the shutoff date can result in water being turned off and garbage service being discontinued, so it’s essential to pay on time.

Ways to Pay Your City of Oakdale Utility Bill

The City of Oakdale offers several convenient payment options:

Pay Online

The city offers online bill pay through their website. You can make secure online payments by credit card or electronic check 24/7.

Key benefits include:

• Create an account to access bill history and schedule recurring payments
• Avoid late fees by paying any time before the due date
• No need to mail in checks or visit City Hall

Pay by Phone

Call 877-892-8729 to make a payment over the phone using your credit or debit card. Have your account number handy when you call.

Pay by Mail

Send a check or money order made payable to the City of Oakdale with your payment stub to:

City of Oakdale Utilities
1584 Hadley Avenue N
Oakdale, MN 55128

Be sure to mail at least 7-10 business days before your due date to ensure it arrives on time.

Pay In-Person

Bring cash, check, or card to pay at the Oakdale City Hall during business hours:

Monday-Friday
8AM-4:30PM

City Hall Address:
1584 Hadley Avenue N
Oakdale, MN

An after-hours drop box is also available in the parking lot.

Enroll in Auto-Pay

For hassle-free payments, enroll in auto-pay through your bank account. The city will automatically deduct your bill from your account each month.

Complete the authorization form and submit to the finance department to get started. Allow 30 days for enrollment.

Payment Options for Other Fees

For permits, licenses, planning applications, and other city fees, the City of Oakdale has an online services platform. You can pay by credit card or electronic check.

Any other payments can be made through the online payment system or in-person/by mail.

Avoiding Late Fees and Service Disruption

To keep your utilities on and avoid extra fees, be sure to pay your bill in full by the due date each month. Mark your calendar with reminders for the due dates to help you remember.

Sign up for paperless billing and utilize the online account system to receive email notices when your bill is ready and any reminders about upcoming due dates. Enrolling in auto-pay is also an easy way to stay on track.

If an unforeseen financial hardship makes it difficult for you to pay on time, contact the city right away before your account becomes delinquent. They may be able to setup a payment plan or point you to any available assistance programs.

What to Do if You’re Behind on Payments

If you miss a due date and receive a shutoff notice, don’t panic. You still have 15 days before your utilities will be disconnected. Use this time to pull together the payment owed using the online, phone, mail or in-person options.

Be aware that once an account is delinquent, full payment of the overdue balance plus a $25 non-payment fee is required to avoid shutoff.

Should service end up being disconnected, you will need to cover the full past due amount as well as pay a fee for restarting your utilities. To avoid these headaches, make every effort to keep up with your City of Oakdale utility bill payments.

Handling Billing Questions and Account Changes

If you ever have a question about your utility bill or charges, the finance department is available to help:

General Billing Inquiries: (209) 845-3571
Water/Sewer Issues: (209) 845-3571
Garbage/Recycling Issues: (209) 527-3781

Be sure to update your contact information if you move. To start or stop service, complete the utility service application online or in person at City Hall.

There is a $20 account set up fee when opening a new utility account with the city. Closing your account simply requires notifying the city of your preferred final meter read date.

Tips for New City of Oakdale Utility Customers

Opening a new utility account with the City of Oakdale is straightforward. Here are some tips for a smooth process:

• Homeowners: Bring proof of ownership and complete the utility service application in person at City Hall to start service. Pay the $20 set up fee.

• Renters: Provide your rental agreement showing the service address and tenant names. Complete the utility application and provide contact details for the landlord. Pay the set up fee and any deposit required.

• Businesses: Visit City Hall in person to open your utility account. You may need to prepay for your first month of commercial garbage service.

• Deposit: Be prepared to pay a refundable deposit between $200-300 when starting service, which will be applied to your final bill upon closing the account.

Following these steps will ensure you get your City of Oakdale utilities including water, sewage, and garbage collection started correctly and without delay as a new customer. Pay close attention to providing complete and accurate application details. Then review your first utility bill carefully and contact the city finance department if you have any questions. Welcome to Oakdale!