As a homeowner or business owner in Ocala, Florida, paying your monthly electric, water, sewer and other city utility bills is a regular necessity The City of Ocala offers multiple payment options to make paying your bill quick, easy and convenient Residents can pay online, by phone, by mail, in person and more – whatever fits their lifestyle. The city is dedicated to superior service and flexibility when it comes to utility billing and payment.
Overview of City of Ocala Utilities
The City of Ocala provides electric, water, sewer and solid waste services to households and businesses located within Ocala city limits Competitive rates help keep these essential utilities affordable Reliable service and quality customer care are top priorities.
Utility bills are mailed out monthly and are typically due within 21 days of the billing date. The City of Ocala Utility Billing office offers various payment methods to fit every customer’s needs and schedule. Keep reading for a breakdown of the easy ways to pay your Ocala utility bill.
Pay Online Anytime
The fastest and most convenient way for many customers to pay their utility bill is online through the City of Ocala website. The online payment system is secure, easy to use, and available 24/7.
Just visit www.ocalafl.gov and click on “Pay My Bill”. Enter your 10 digit account number and 4 digit PIN found on your paper bill. Payment can be made via credit card, debit card or electronic check. A small fee applies to card payments.
Online payments post to your account immediately, so it’s easy to verify the bill is paid. Customers can also set up automatic monthly payments through the online system. Paying online is quick and efficient!
Pay By Phone 24/7
In addition to online payment, the City of Ocala offers a 24 hour automated phone payment system. Call 1-855-748-3030 at your convenience and use the automated system to pay by credit card or check. Just have your 10 digit account number and 4 digit PIN handy to access your account.
The automated system walks you through the simple payment process. Payments post to your account quickly using the phone payment system. It’s a fast, easy option for paying your bill on your schedule.
Mail In Your Payment
Customers who prefer a more traditional payment method can simply mail their utility bill each month. Just fill out the payment coupon from your bill and mail it with your check or money order to:
City of Ocala
Utility Billing
P.O. Box 970
Ocala, FL 34478
Be sure mailed payments are posted by the due date listed on your bill to avoid any late fees. Allow 5-7 days for delivery of mailed payments.
Pay In Person
For those who wish to pay their bill in person, the City of Ocala Utility Billing office is located at:
201 SE 3rd St.
Ocala, FL 34471
The office is open Monday through Friday from 8am to 5pm. Take your bill or account number with you when paying in person by cash, check or credit/debit card. In person payment allows resolving any issues directly with customer service staff.
Use the 24/7 Drop Box
The City of Ocala has a 24 hour drop box located just outside the Utility Billing entrance. Payments placed in the drop box by 5:00pm Monday to Friday will be posted that day. Payments made after 5pm and on weekends are posted the next business day.
Simply place your payment along with the stub from your bill in an envelope and drop it through the slot. The drop box offers a quick, convenient way to pay on your schedule.
Automatic Bank Draft
For ultimate convenience, the City of Ocala offers customers the option to sign up for monthly automatic bank draft of utility bills. This authorizes the city to electronically deduct the amount due directly from your bank account around the 7th of each month.
With bank draft, there is no risk of late fees, and it saves customers the time spent on bill payment. An authorization form is required to enroll. Bank draft provides reliable automation for peace of mind.
Account Management and Notifications
The City of Ocala offers utility customers online account management features through their website. After creating a login, customers can:
- View billing history and make payments
- Manage account information
- Sign up for paperless billing
- Access usage graphs
- Report service issues
- And more!
Email and text alerts can also provide notifications when a bill is ready, payment is due, or service could be interrupted for non-payment. Alerts help customers stay on top of their account.
Avoid Late Fees with On-Time Payment
Per City of Ocala policy, utility bills become past due if not paid by the due date printed on the monthly statement. This will result in a late fee on the account. If a past due bill is still unpaid after a certain period, utility service may be disconnected.
Customers can avoid late fees and potential service interruptions by simply paying their bill in full no later than the listed due date. With so many quick and easy ways to pay, on-time payment is hassle-free. Just choose the option that works best for your needs.
Payment Assistance for Qualified Residents
For low-income Ocala residents facing financial hardship, assistance programs are available to help maintain essential utility services. The Low Income Home Energy Assistance Program (LIHEAP) provides aid for electric bills. Heart of Florida United Way also offers utility payment support.
Residents having difficulty paying their city utility bill due to a temporary hardship should contact Ocala Utility Billing as early as possible to discuss eligibility for payment extensions or assistance programs. With help, service can remain connected through challenging times.
Convenient Payment Options in Ocala
Reliable electric, water, sewer and waste services are vital to every Ocala residence and business. The City aims to couple quality service with maximum convenience when it comes to monthly utility billing and payment.
Online, phone, mail, automatic bank draft, and in-person options give customers flexibility to pay bills quickly and easily within busy schedules. Excellent service paired with modern convenience makes utility payment a breeze in Ocala!
A Day To Remember – City of Ocala [OFFICIAL VIDEO]
FAQ
How do I contact the city of Ocala?
City of Ocala Municipal Services Customers Contact our customer service office at (352) 629-2489 or email OEU@ocalafl. gov for payment arrangement options.
Who provides electricity in Ocala, FL?
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Clay Electric Cooperative
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www.clayelectric.com
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352.685.2111
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Duke Energy
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www.duke-energy.com
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800-700-8744
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Ocala Utility Service
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www.ocalafl.org/government/electric-utility
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352-629-2489
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Sumter Electric Cooperative
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www.secoenergy.com
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352-237-4107
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What is the city of Ocala fire fee refund?
In a case against the city of Ocala, the court said that the city charged an unfair fire fee and had to give back more than $79 million to people and businesses. A little more than $6. 5 million of that amount is earmarked for the plaintiff’s legal fees, costs and related expenses.
Is Ocala a town or city?
OVER 150 YEARS OLD, THE CITY OF OCALA IS RICH WITH HISTORY. Many of Ocala’s streets have names that come from Native American history, while others have Spanish names that come from old land grants. Fort King was an important military base during the American Indian Wars, which led to the growth of Ocala.
How do I make a payment with a city of Ocala water account?
You can create a new account on the City Of Ocala Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account? You can make a one-time payment without creating an account.
How can I contact OcalaFL for a payment extension?
For a payment extension, please email us at oeu@ocalafl. org or call 352-629-2489. Our Call Center is open Monday through Friday, 7:30 a. m. to 6:00 p. m. (except holidays). If you have any questions, please email us or call during these hours.
Does Ocala utility services install outdoor lights?
Ocala Utility Services (OEU) will install a light fixture to brighten your little piece of the world. After the initial installation, we’ll take care of maintenance and power for a low monthly fee. Our range of outdoor lights should be able to meet most needs.
Where can I find a kiosk in Ocala?
City of Ocala Customer Service Office – 201 SE 3rd St. Paddock Mall – 3100 SW College Rd. Kiosk available inside the Food Court area during normal operating hours. Marion County Public Library – 2720 E Silver Springs Blvd. Kiosk available inside during normal operating hours. Mary Sue Rich Community Center – 1821 NW 21st Ave.
