Paying your water bill is an essential responsibility for all residents and businesses in Pembroke Pines, Florida. The city offers multiple options to pay utility bills conveniently and on time. This article provides a comprehensive guide on the various methods to pay your Pembroke Pines water bill.
Online Payments
The easiest way to pay your water bill is online through the city’s Citizens Self Service (CSS) portal. You can make secure online payments using a credit card, debit card, or e-check.
To start, go to the CSS website and either sign-up for a new account or login to your existing account. Under billing, you can view your current utility charges and make a payment.
There is a 2.9% convenience fee for credit/debit payments and a $1.49 fee for e-check payments. You can avoid fees altogether by setting up recurring e-check payments through the CSS portal. This allows automatic payments to be deducted from your bank account each month.
Pay In-Person
For those who prefer paying in person, there are two locations in Pembroke Pines to pay your water bill:
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Utilities Customer Service Office – Located at 8300 South Palm Drive, this office is open Monday-Thursday from 7 00am-5 45pm You can pay via cash, credit/debit card, or check. This location is closed on Fridays and holidays
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City Hall Cashier Booth – On the first floor of City Hall at 601 City Center Way Open Monday-Thursday from 7 15am-5 00pm, closed Fridays Accepts various payment types.
When paying in person, be sure to bring your water bill or know your new 12-digit account number
Mail-In Payments
Sending a check or money order by mail is another hassle-free option. Make payments payable to City of Pembroke Pines and include your account number on the check. Mail to:
City of Pembroke Pines
PO Box 269005
Pembroke Pines, FL 33026
Allow 5-7 business days for mailed payments to process.
After Hours Drop Box
Three secure drop boxes are available 24/7 for after hours payments by check or money order:
- Public Services Building – 8300 S. Palm Drive
- City Hall – 601 City Center Way (east breezeway)
- West Police Department – 18400 Johnson Street
Drop boxes do not accept cash. The city is not liable for any cash left in the boxes.
Recurring Auto-Pay
For ultimate convenience, enroll in auto-pay through your bank to have payments automatically deducted from your account every month. This avoids late fees and freezes. Contact your bank to set up recurring bill pay.
On the CSS portal, you can also schedule recurring e-check transfers. This authorizes the city to withdraw funds electronically each billing cycle.
Payment Assistance Programs
Pembroke Pines offers programs to help struggling households pay their utility bills, including:
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Payment arrangements – Set up a payment plan to pay your balance over time while keeping service active.
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LIHEAP assistance – Low Income Home Energy Assistance Program provides federal grants to pay a portion of overdue bills. Qualified low-income households can apply.
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Leak adjustment policy – One-time adjustment offered if high bill is caused by an underground water leak on private property. Must provide repair documentation.
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PIPP Program – Provides a 25% discount on water/sewer bills for low-income seniors and disabled residents.
Contact customer service to learn more about these cost-saving programs.
Avoid Late Fees and Disconnection
Pay water bills by the due date listed to avoid a 10% late fee penalty. If a past due balance remains unpaid for multiple billing cycles, water service may be disconnected.
A $25 disconnection notice fee and $50 reconnection fee will also be applied for suspended accounts. Avoid these extra costs and potential service interruptions by paying on time.
Enrolling in paperless e-bills through the CSS portal is recommended to receive reminders about upcoming due dates.
Customer Service and Account Management
Pembroke Pines offers comprehensive utilities customer service to help manage accounts:
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Start/stop service – Notify the city when moving in or out to close or transfer an account.
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Bill questions – Contact customer service about charges, due dates, or payment issues.
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Leak reporting – Alert the city to possible water leaks to prevent excess usage fees.
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Payment plans – Set up customized payment arrangements if struggling to pay a past due balance.
Reach customer service by phone at 954-450-1060 or visit the utilities office at 8300 S. Palm Drive. Knowledgeable staff can answer questions and resolve account issues.
Paying your water bill doesn’t have to be a hassle in Pembroke Pines. With convenient online payments, in-person locations, drop boxes, auto-pay, and budget programs, residents have flexible options to pay utility bills on time. Avoid late fees and keep water running by managing your account responsibly. Pembroke Pines offers resources to make bill payment easy.
How To Pay Utility Bill Online
How do I receive my Pembroke Pines utility bill?
Receive electronic versions of bill messages. Sign up for City emails. Pembroke Pines Online Account System allows the user to receive their Utility bill by email, receive notification of payment by email and decide if they want to stop receiving paper bills.
What’s new at City of Pembroke Pines utility?
City of Pembroke Pines Utility customers will now notice a new and improved Utility Billing System. This will allow accounts to be easily accessed and managed, enhancing the customer experience.
How do I create a city of Pembroke Pines Water Account?
If you already have an account, you just need to login to the City of Pembroke Pines Water site. City of Pembroke Pines Water accepts credit cards, debit, and direct deposit. Click here to login . Want to create a new account? You can create a new account on the City of Pembroke Pines Water website.
How do I pay for rent in Pembroke Pines?
Pay For Use our online portal to pay for rental fees. Sign up for automatic fund withdrawals or pay online. Accessibility assistance? The City of Pembroke Pines | 601 City Center Way | Pembroke Pines, FL 33025 | Phone: 954-450-1060
What is Pembroke Pines Water?
The City of Pembroke Pines Water, under the City Public Services Department, provides water for about 168,600 residents living in the Pembroke Pines area. Established in 1960, the City of Pembroke Pines Water collects water supply from a groundwater source, the Biscayne Aquifer.
What is Pembroke Pines online account system?
Pembroke Pines Online Account System allows the user to receive their Utility bill by email, receive notification of payment by email and decide if they want to stop receiving paper bills. In order to successfully register for the Pembroke Pines Online Account System the user must have access to internet and a legitimate email address.
