Living in the city of Plano, Texas comes with access to great municipal services like water, sewer, sanitation, and electricity. But keeping these utility services running means remembering to pay your bills on time each month. Luckily, Plano offers a convenient online bill pay system for all city-provided utilities.
In this comprehensive guide, we’ll cover everything you need to know about paying your City of Plano utility bills online, including:
- Benefits of online bill payment
- How to set up an online account
- Payment options and fees
- Late/disconnect policies
- Moving and closing your account
- FAQs about Plano’s online utility billing
Let’s get started on how you can easily pay your City of Plano water, garbage, sewer, and electric bills from the comfort of your home.
Benefits of Paying Plano Utility Bills Online
Paying your utility bills through the City of Plano’s online payment system provides these key benefits:
- Convenience: Pay 24/7 without visiting City Hall
- Payment Tracking: View payment history and confirm payments
- Auto-Pay: Set up recurring automatic payments
- Paperless Billing: Receive utility bills electronically
- Account Management: Update account info and billing contacts
- Payment Notifications: Get emails when bills are ready and payments processed
- Multiple Payment Options: Pay by credit/debit card, eCheck, or electronic check by phone
Paying online allows you to take care of your monthly Plano utilities whenever and wherever is most convenient for you,
How to Set Up An Online Account
Setting up an online account with the City of Plano to pay your utility bills takes just a few quick steps
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Visit Plano’s Utility Billing website: Go to www.plano.gov/paybill
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Click “Pay Bill Online”: Locate and click this link in the middle of the page.
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Select “New Users Click Here”: Choose this option if you do not already have an online account.
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Enter your account information: Provide your 10-digit utility account number, account holder name, and service address zip code.
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Create username and password: Set up your login credentials for the online system.
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Agree to the terms: Check the box to agree to the City’s terms and conditions.
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Start using your account: Begin viewing statements, making payments, and managing your utility account online.
Be sure to record your username and password in a safe place so you can easily log in to make future payments and access your account.
Payment Options & Fees
Plano offers several ways to pay your utility bills through their online system or over the phone. Here are the payment methods and associated fees:
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Credit/Debit Card: Visa, Mastercard, Discover, American Express. $2.50 convenience fee per transaction.
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Electronic Check: Free direct bank account withdrawals.
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Electronic Check By Phone: Call 800-409-4751. $1.50 fee per transaction.
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Auto-Pay: Free for recurring automatic bank account or credit card payments.
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Mail: Send check or money order payable to City of Plano with your bill stub. No fee.
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In-Person: Pay by cash, check or credit/debit card at City Hall. No fee.
The most cost effective options are electronic checks from your bank account or good old fashioned mail. But auto-pay and credit cards offer the ultimate convenience. Choose the payment method that best fits your needs.
Late Payment & Disconnection Policies
To avoid penalties, it’s essential to pay your Plano utility bills in full and on time every month. Here are the City’s policies on late payments:
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Bills are due 20 days after mailing.
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A 10% late fee is assessed if not paid by the due date.
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Accounts 10 days past due receive a disconnect notice.
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Accounts 30 days past due are subject to disconnection of services.
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Services are disconnected 10 business days after the disconnect notice if the past due balance remains unpaid.
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A $50 fee is charged to resume service after disconnection.
Protect yourself from late fees and service interruptions by carefully monitoring due dates and paying bills promptly through the City’s online system. Set up auto-pay or payment reminders to stay on track.
Moving or Closing Your Plano Utility Account
If you’re moving within or outside of Plano city limits, you’ll need to close or transfer your utility account. Follow these steps:
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Notify the City at least 3 business days before your move via email, phone, online, or in writing. Provide your new address and move out date.
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Provide Access to your old property so final meter readings can be collected.
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Pay Final Bill which is due upon receipt after move out readings are complete. Auto-pay must be cancelled.
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Transfer Service to your new address in Plano to avoid disconnection. Minimal identity verification is required.
Closing your account properly ensures your final bills are tabulated correctly. Keep accounts active if moving elsewhere within Plano to skip new deposits or fees.
Frequently Asked Questions
Here are answers to some common questions about paying City of Plano utility bills online:
What utility services can I pay online?
You can pay your Plano water, sewer, sanitation/recycling, and electric bills. Stormwater and tax bills cannot be paid online.
What are the customer service hours?
The utility billing department is open Monday-Friday from 8am-5pm. Call 972-941-7105 for assistance.
What do I do if my online payment won’t process?
Try a different payment method or call the utility department during business hours for help troubleshooting.
When will late fees apply to my bill?
Late fees are assessed if your bill is not paid in full by the listed due date, usually 20 days after it is mailed.
How do I monitor water usage?
Log in to your online account to view usage graphs and track spikes alongside billed amounts.
Can someone else pay my bill online?
Yes, as long as they have your 10-digit account number and access to your online login credentials.
Paying your City of Plano bills should be quick and hassle-free. If any questions come up, refer to their website or contact customer service for assistance.
Paying Your Plano Utilities is a Breeze Online
Visit www.plano.gov/paybill and click “Pay Bill Online” to get started managing your Plano utility account today. With 24/7 account access, you can check balances, make one-time payments, set up auto-pay, and monitor your home’s usage.
So ditch the paper bills and avoid trips to City Hall by paying your Plano utilities entirely online. Consistent on-time payments will keep your services connected and costs low. The ability to track your usage and billing details through the online portal provides added insight into your household needs as well. Use this comprehensive guide as your go-to resource for paying City of Plano bills digitally.
