Paying your monthly utility bill is a regular chore when you live in the city of Pomona, CA. With easy online payment options, you can take care of this task quickly and avoid any late fees. This comprehensive guide will walk you through setting up an account, understanding your bill, and using the online system to pay City of Pomona utilities.
Getting Started with Online Bill Pay
The City of Pomona offers an online bill payment system that allows you to view and pay your utility bill conveniently online. Here’s how to get started:
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Go to the Online BillPay website,
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Click “Existing Customer Login” under the welcome message.
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Enter your account username and password. If you’re new, select “Sign Up” to create an account.
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Link your account to your 9-digit utility account number. This is found on your paper bill.
Once your account is created, you can log in anytime to manage payments, monitor usage, update settings, and more.
Understanding Your Pomona Utility Bill
When you receive your monthly City of Pomona utility bill it will include charges for services like
- Water
- Sewer
- Trash pickup
- Recycling
Rates are set annually by the Pomona City Council based on operational costs. Rate schedules can be found on the city’s website.
The due date for payment will be printed on your paper bill, usually around the 20th of the month. Payments received after the due date incur a 10% penalty fee.
Review your bill carefully each month to ensure accuracy before paying. Report any issues immediately to the city’s Customer Service team.
Paying Your Bill Through Online BillPay
The Online BillPay system offers several payment options:
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One-time payment – Make a single payment each month with your bank account details.
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Auto-pay – Set up recurring automatic payments from your bank account.
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Paperless billing – Go paperless to receive bill notifications by email only.
To pay your bill:
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Log into your Online BillPay account.
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Select “Make Payment” and enter your payment amount.
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Enter your bank account information.
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Review payment details and submit.
Payments made by 11:59pm process the next business day. You’ll receive a confirmation email with transaction details.
Other Ways to Pay Your Pomona Utility Bill
If you prefer not to pay online, the city offers other payment methods:
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By phone – Call 909-620-2391 to pay by credit/debit card or electronic check.
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By mail – Mail a check or money order to Pomona City Hall at 505 S Garey Ave, Pomona, CA 91766. Allow 7 days for delivery.
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In person – Bring your payment to City Hall cashier’s office during business hours.
Avoid late fees by paying your bill in full by the due date, regardless of payment method. Online BillPay is the easiest way to stay on track.
Monitoring Your Account and Usage
The Online BillPay system makes it easy to keep tabs on your utility usage and charges:
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Check your account balance anytime.
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View payment history for the past 24 months.
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Print or download PDFs of current and past bills.
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Analyze water consumption patterns to detect leaks.
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Set up bill reminders by text, email or within your account.
Regularly monitoring your usage helps identify issues early so you can take corrective action.
Getting Utility Bill Payment Assistance
If you’re having trouble paying your Pomona utility bill, contact the city right away to ask about possible assistance programs such as:
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Payment arrangements and extensions
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Bill discounts for seniors, disabled, low-income residents
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One-time financial assistance for hardship cases
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Water conservation rebates to lower your bill
The city wants to help residents maintain continuous utility service. Reach out to customer service at 909-620-2391 if you need help with your bill.
Key Takeaways for Paying Your Pomona Utility Bill
- Sign up for Online BillPay to manage payments online
- Check your bill for accuracy and pay by the due date
- Use auto-pay or paperless billing for convenience
- Monitor your usage and charges through your account
- Ask about bill assistance programs if needed
Bank of America -How to Set Up Online Bill Pay
Does city of Pomona charge fees for online billpay?
Fees City of Pomona does not charge any fees for using the Online BillPay Service. However, your bank may charge you fees for using your debit or credit card, such as transaction fees or fees for trying to make transfers when you don’t have enough money on the card.
How do I pay my Pomona utility bill?
There are many easy and convenient ways to pay your City of Pomona utility bill. You can pay online, over the phone, by mail, or in person at City Hall. This complete guide will show you all the ways you can pay your Pomona water, sewer, trash, electricity, and other utility bills.
How do I set up a Pomona online bill pay account?
To set up an online account, go to the City of Pomona Online Bill Pay website. Click on “New Customer Signup” and enter your account number and other details to register. It connects to your current Pomona utilities account and lets you pay in a number of different ways 24 hours a day, seven days a week.
What does the Pomona city utility services department do?
Provides high-quality water services to Pomona, California, including regular testing, monitoring, online bill pay, and water service applications. The Pomona City Utility Services Department in Pomona, California, is in charge of giving the people of the city good water services.
Does Pomona have a phone payment system?
In addition to the online system, the City of Pomona offers a telephone payment option. The automated phone payment system is open 24 hours a day, seven days a week for you to pay your Pomona bill over the phone. Keep your account number handy to easily access your account and make a payment.
Does city of Pomona make any warranties regarding the online billpay service?
The City of Pomona does not offer any guarantees or warranties for the Online BillPay service. This includes, but is not limited to, warranties of merchantability, fitness for a specific purpose, or non-infringement of third party proprietary rights, unless it is against the law to do so.
