How to Pay Your City of Portland Water Bill Online

The online payment system for the City of Portland makes paying your water bill quick and easy. If you live in Portland, you should pay your water bill on time every month to avoid late fees and service interruptions. There are several steps you need to take to make a payment and set up an online account. Below are those steps.

Register for an Online Account

The first step is to register for an online account on the City of Portland Customer Self-Service (CSS) website. Here’s how:

• Go to https://css.portlandoregon.gov/css/public/login
• Click on “Account Registration” below the login fields.
• Enter your account number, email address, and phone number.
• Create a password.
• Agree to the terms of use.
• Click “Submit”.

You’ll get a confirmation message that your registration was successful. Going forward, you’ll login using your email and password.

Login to Your Online Account

Once registered, you can login anytime to manage your water account:

• Go to https://css.portlandoregon.gov/css/public/login
• Enter your email address and password.
• Click “Login”.

It will take you to your account dashboard, where you can see how much money you have in the account, make a payment, set up autopay, and more.

Make a One-Time Payment

Making a one-time payment is simple

• From your account dashboard, click on “Make Payment”.
• Enter the payment amount. You can pay your total balance due, make a partial payment, or pay a different amount.
• Select your payment method. Options include credit card, debit card, or electronic check.
• Enter your payment information and click “Continue”.
• Review your payment details and click “Submit Payment”.

You’ll see a confirmation message that your payment was successful. The paid amount will be reflected in your account balance.

Set Up Autopay

For hassle-free payments every month, set up autopay:

• From your account dashboard, click on “Autopay Enrollment”.
• Select when you want payments to be made (for example, your bill due date every month).
• Choose your payment method.
• Enter your payment information and click “Continue”.
• Review the autopay details and click “Submit”.

With autopay, your bill will be paid automatically each billing cycle. You’ll get an email confirmation when payments are made.

View Billing and Payment History

Your account dashboard allows you to monitor billing and payment history:

• Click on “Bill History” to see past bills.
• Click on “Payment History” to see past payments.
• Use the date filters to view history for specific cycles or date ranges.

Reviewing your history helps you track usage and payments over time.

Update Account Information

Keeping your account details up-to-date is important:

• From the account dashboard, click on “Update Account Information”.
• Update your phone number, email address, mailing address, or password.
• Click “Submit” to save changes.

This ensures you receive billing statements and account notifications without interruption.

Get Account Alerts

For quick notifications, set up email or text alerts:

• From the account dashboard, click on “Notifications”.
• Select when you want alerts (e.g. before due date, when a payment is made).
• Enter your email address or mobile number.
• Click “Submit” to save settings.

Alerts provide reminders and confirmations so you never miss a payment.

Access Billing Statements

Reduce paper clutter by going paperless:

• From the account dashboard, click on “Paperless Billing Enrollment”.
• Select the option to go paperless.
• Enter your email address to receive e-bills.
• Click “Submit”.

You’ll get an email when your billing statement is ready to view online.

Request Service Changes

If you’re moving, you can start, stop, or transfer service:

• From the account dashboard, click on “Service Request”.
• Select your request type (start, stop, transfer).
• Enter the service address and details.
• Select the effective date.
• Click “Submit”.

The City will process service change requests on the requested date.

Get Account Support

The City of Portland provides several options if you need assistance:

• Call – Talk to a customer service rep at 503-823-7770, Monday to Friday 8am-5pm.
• Email – Email questions to [email protected].
• Visit – Go to the walk-in center at 664 N. Tillamook St, Portland, OR 97227.

Whether you have a question about your bill, need to set up a payment plan, or want to learn about financial assistance programs, their team is ready to help customers.

Paying your water bill online to the City of Portland makes it easy to monitor your account and payments every step of the way. Sign up for an online account to take control of your billing and avoid any future late fees.