The City of Poulsbo services water, sewer, solid waste (garbage) and storm drainage within the city limits. Rates are comprised of fixed charges and commodity charges. It is important to note that rates will fluctuate, particularly in the summer months, due to increased outdoor water use. If you need to begin a service or have recently moved into the City, please call the Finance Department at (360) 394-9881. Listed below is information about rates, billing, policies and other services such as dumpsters and irrigation.
The City issues utility bills on the last day of each month for services which have already been provided, and the billing period runs from the first through the last day of the month. Meter readings for consumption are collected mid-month; depending on the actual read dates, monthly statements are billed for approximately 30 days of consumption.
For example, a December bill is dated 12/31/xx for services provided December 1-31. The read dates for a December bill run from approximately 11/15-12/15.
The utility bills are due upon receipt and considered past due if not paid by the 20th of the following month.
Electronic payments in the form of debit/credit cards and electronic checks can be made on-line with no additional fees. We strongly encourage using one of the following options to make payments on your account to reduce the numbers of visitors to City Hall:
Electronic Billing is here! Starting with our October 2023 utility bills you will see a new message in red ink under your meter reading information. Follow this link and reference the E-Statement Access Code and Account Number from the paper copy of your utility bill: https://www.dbviewpoint.com/register.aspx?uID=YLTQKZU4EW
Once registered you will receive a monthly email to alert you to a new PDF statement through our billing partner, Viewpoint by Databar. Our online payment options have not changed, so please continue to log in to eGov to make payments, or use our one-time payment option through the City of Poulsbo website at https://cityofpoulsbo.com/pay-a-bill/
See our E-Billing FAQs, and for additional questions, troubleshooting, to add multiple accounts, and to opt out of paper bills, contact the Finance Department at [email protected] or call us M-F 8:00am-4:30pm (closed for lunch 12:15pm-1:15pm).
ATTENTION – NONPAYMENT SHUTOFFS DURING EXTREME HEATThe City of Poulsbo may delay water shutoffs due to nonpayment if the National Weather Service issues a heat-related alert for the Poulsbo area. Qualifying events include an Excessive Heat Warning, a Heat Advisory, an Excessive Heat Watch, or similar alert.
If your water has already been shut off due to nonpayment and a heat alert is issued, upon your request the City will promptly make a reasonable attempt to reconnect service for the duration of the heat event. Once the heat event has passed your water may be turned off again if the account is still delinquent and full payment of the past-due balance has not been paid.
Living in the scenic waterfront town of Poulsbo, Washington comes with municipal services that require payment, from utilities to permits to court fees The City of Poulsbo offers several convenient options for residents and businesses to pay their bills. This article will outline the various methods available, provide tips for account management, and explain fees associated with online payments
Online Payment Portal
The easiest way to pay any bill to the City of Poulsbo is through their online payment portal. To access it, visit the city’s website at cityofpoulsbo.com and click on “Pay a Bill” at the top of the homepage. This will open the portal where you can make secure electronic payments for
- Utility bills
- Court fines and fees
- Permit fees
- Park and recreation program registration
- Invoices for other city services
You’ll need to have your account login or invoice details handy. The portal accepts credit cards, debit cards, and e-checks. It’s available 24/7 for convenient bill payment anytime. You’ll receive email confirmation and can print receipts. Paying online helps avoid late fees and keeps your city accounts current.
Utility Bills
To pay your utility bill to the City of Poulsbo, you must first set up an account through their eGovPlus online portal. This is where you’ll access electronic utility statements and make payments. Property owners can log in to pay their bill. Renters can make one-time payments without an account.
The fastest way to pay is online through e-check or credit/debit card. You can also mail a check or pay in person at Poulsbo City Hall. Keeping your utility account current is important to avoid service disruption. Setting up auto-pay is a convenient option.
Court Fines and Fees
Residents who receive citations from Poulsbo Municipal Court can now pay their fines and fees online through the payment portal. Simply select “Municipal Court” and enter your case number. This allows you to pay court obligations electronically 24/7 instead of mailing checks or paying in person.
Fines and fees can be paid with credit/debit cards and e-checks. The online system is faster and more convenient than mailing payments or visiting the court clerk. It also helps you avoid forgetting payments and additional penalties.
Permits and Licenses
If you need to pay for a permit or license issued by the City of Poulsbo, the online payment portal has specifically designated sections:
- Building permits
- Engineering permits
- Planning permits
- Business licenses
Have your permit number or access code ready. Enter the info to pull up your specific permit, then follow the prompts to make an electronic payment. Receipts can be downloaded and printed. Paying online is the fastest way to complete the permit purchase process.
Other Invoices
For any other bill from the City of Poulsbo, like utility billing for events or dumpster fees, select the “Other City Services” option on the payment portal. The system will walk you through entering details to identify the specific invoice and complete the transaction.
This allows businesses or residents to pay any outstanding balances electronically based on customized billing from various city departments. It’s faster and easier than mailing paper checks.
Account Management Tips
To avoid late fees, remember to open digital utility bills promptly and note due dates. Set up email or text alerts for billing notifications through your city accounts. Consider enrolling in auto-pay to have payments processed automatically each month.
Also, keep your account contact information updated with the city’s utility and finance departments. Provide accurate email and mobile numbers so you get important account alerts. Don’t let city bills slip through the cracks and risk penalties.
Online Payment Fees
While convenient, using the city’s online payment portal does come with transaction fees that are clearly outlined:
- Credit/debit payments under $67 are charged a $2 flat fee. Over $67 is a 3% fee.
- E-check payments have a $2 flat fee.
These fees go to the third-party vendor handling payments and are not collected by the city. But residents and businesses should factor these costs in when budgeting to pay Poulsbo bills online. The fees allow fast, secure electronic payments.
In-Person Options
You can still pay bills in-person at Poulsbo City Hall, 200 NE Moe Street. Utility and court payments are accepted from 8am to 4:30pm Monday through Friday, except holidays. You can also use the drop box behind city hall. Cash or check payments do not incur processing fees.
Finally, the city offers short-term payment plans for utility customers facing financial hardship. But on-time payment should be prioritized to avoid penalties. Keeping your Poulsbo city accounts current through the convenient online portal or in-person will prevent headaches.
Managing bills for utilities, permits, court fines and other services is part of being a Poulsbo resident or business. Paying online provides fast, simple, 24/7 access to handle your obligations to the city government. Just be sure to open statements promptly, note due dates, and pay on time. The user-friendly payment portal makes satisfying your Poulsbo bills easy.
Solid Waste/Dumpster Rates (Residential and Commercial)
The City operates its own garbage service and provides customers a can based on their service choice; either 64 gallon, 32 gallon or 20 gallon can size service. (inside city limits only)
- Can must be curbside by 7:00 am
- Maximum weight of 65 lbs
- Garbage should be tied off inside can
| 64 Gallon Size | 32 Gallon Size | 20 Gallon Size |
| $54.97 | $32.29 | $28.10 |
Each additional can requested by resident will be charged at the single can rate shown above. If you occasionally have extra garbage, prepaid tags can be purchased at City Hall or online for $12.10, one tag per can, box or bag. For online purchases, please print and attached your receipt to the can, box, or bag. Untagged extra garbage will not be collected. GARBAGE IS PICKED UP WEEKLY, INCLUDING HOLIDAYS
For more information, click here to be directed to Public Works – Solid Waste.
The amount billed includes a 6% tax calculated on the gross revenue of the solid waste utility.
You may choose to apply for regular dumpster service for your solid waste. For more information, click here to be directed to Public Works – Solid Waste.
Bainbridge Island Disposal provides a recycling program directly to our commercial customers. Call them direct for questions regarding business needs. (800) 531-1918.
The neighborhood cleanup program is designed to allow the Citizens of Poulsbo, on an annual basis to remove unwanted debris and waste from their properties in order to improve the public health and safety of the community, and to improve the aesthetics and quality of life enjoyed by the community and its citizens. The City of Poulsbo neighborhood cleanup program is available and limited to those residential customers receiving utility service from the City of Poulsbo’s Solid waste Utility. Neighborhood Residential Cleanup Program Application (PDF).
| Meter Size | 2024 Monthly Charge |
| 3/4-inch | $15.57 |
| 1-inch | $33.87 |
| 1 1/2-inch | $73.42 |
| 2-inch | $100.93 |
| 3-inch | $207.71 |
| 4-inch | $318.29 |
| 6-inch | $623.48 |
| 8-inch | $989.02 |
Plus: Consumption rate of:
$2.21 per 100 cubic feet*
$3.35 per 100 cubic feet* *100 cubic feet = 748.5 gallons
Customers with irrigation accounts may choose to lock off irrigation meters after the summer months. There is a $40.00 lock off/on fee. All irrigation services require a double check valve backflow preventer to protect public health. The valve requires an annual inspection. Please contact Public Works for more information.
City of Poulsbo
How do I pay my utility bill in Poulsbo?
Utility Accounts are billed monthly and are due on the 20th day of every month. You can pay at Poulsbo City Hall with the cashier on the third floor during City Hall hours, which are Monday through Friday, 8 a.m. to 4:30 p.m. (not including holidays). Please note the front counter is closed each weekday from 12:15pm-1:15pm for lunch.
Does Poulsbo charge a convenience fee?
Per City of Poulsbo Resolution No. 2017-03, convenience fees are assessed and collected by the 3rd party agency handling the payments. The City of Poulsbo DOES NOT receive any of the transaction fees charged. Credit Cards – 3% of the transaction amount for all credit cards. Payments under $67. 00 will be charged a flat $2. 00 fee.
What services does Poulsbo offer?
The City of Poulsbo services water, sewer, solid waste (garbage) and storm drainage within the city limits. Rates are comprised of fixed charges and commodity charges. It is important to keep in mind that rates will change, especially during the summer when more people use water outside.
How do I pay for a class at Poulsbo Parks & Recreation?
Click HERE for emailed billing help. Pay for a class or other activity at Poulsbo Parks & Recreation. Sign in to your Parks To pay, click on the “Checkout” button in the bottom right corner of the cart. This will take you to the “Payment” page.
Can Poulsbo delay water shutoff due to nonpayment?
FAQs about e-billing: If the National Weather Service issues a heat-related alert for the Poulsbo area, the City of Poulsbo may delay turning off the water to people who haven’t paid their bills. Qualifying events include an Excessive Heat Warning, a Heat Advisory, an Excessive Heat Watch, or similar alert.
