How to Pay Your City of Redding Utilities Bill Online

Thanks to the online billing and payment system, it’s now easier than ever to pay your City of Redding utility bill. This paperless system makes it easy for customers to see and pay their bills online, 24 hours a day, seven days a week. Find out about the different ways to pay your bills and how to set up automatic payments and paperless billing by reading on.

Overview of Online Bill Pay

The City of Redding offers an online portal where utility customers can easily manage their account. The system, powered by InvoiceCloud, allows you to:

• View current and past billing statements
• Make one-time payments
• Set up automatic and scheduled payments
• Go paperless with email billing and reminders
• Pay via text message
• Store payment methods for faster checkout

Customers can pay by credit/debit card, bank account, PayPal, Google Pay, and more. It’s fast, easy, and secure. Best of all, it reduces the City’s mailing costs and paper waste.

Benefits of Paying Online

Here are some of the biggest advantages to paying your utilities bill online:

• Convenience – Pay anytime 24/7 without having to mail checks or visit City offices Manage your account fully online

• Security – Payment card information is tokenized for safety. No need to share financial details over the phone.

• Savings – Avoid late fees by scheduling payments or enrolling in autopay Go paperless to save on postage

• Organization – View payment history and billing statements in one place for easy access and records.

• Eco-Friendly – Reduce paper waste and clutter with paperless billing and automatic payments.

• Speed – Payments post instantly without waiting for the mail. Get text and email reminders to pay on time.

• Options – Choose from various payment methods like credit/debit card, bank transfer, PayPal, and more.

Paying online helps customers manage bills efficiently while saving time and money. It’s also better for the environment!

How to Pay Your Bill Online

Ready to get started with online payments? Here is a step-by-step guide:

1. Visit the Payment Portal

   Go to https://www.cityofredding.gov and click on “Pay Utility Bill”. This will take you to the InvoiceCloud portal.

2. Create an Account

   You will need to make a free account as a first-time user. You only need to enter your contact information and make a username and password.

3. Register Your Utility Account

   For this step, you’ll need your account number and an authorization code from a recent bill. You can see your billing history and make payments after adding your account.

4. Select a Payment Method

   Choose how you want to pay – credit/debit card, bank account, online wallets like PayPal, etc. You can save multiple methods for convenience.

5. Schedule Payments

   Opt to pay now in full, set up automatic payments, schedule one-time future payments, and more. You control the frequency and amount.

6. Go Paperless

   Enroll in paperless billing to receive and manage statements electronically. Get reminders about upcoming bills via email and text.

And that’s it! You’re all set up to pay your City of Redding utility bill online. The process is quick and intuitive. Visit the portal any time to view your balance, make additional payments, update info, and more.

Other Ways to Pay Your Bill

If you prefer not to pay online, you can still take advantage of these other convenient options:

• By Phone – Call the number on your bill to pay over the phone using a card or bank account.

• By Mail – Detach and mail the payment stub from your bill statement with a check or money order.

• In Person – Bring your bill to City Hall or use the drop box to pay by cash, check or card.

• AutoPay – Have payments automatically deducted from your bank account each month. Enroll by phone.

• Text Pay – Receive a payment link via text to pay your latest bill conveniently by phone.

While the online portal offers the most features and flexibility, these additional options ensure you can pay how you like. The City also provides payment assistance programs if eligible.

Understanding Your Utility Bill Charges

When you view your bill online or get the mailed statement, you may see a variety of charges and fees. Here are some of the common ones:

• Energy Charge – This covers the cost of electricity or gas used based on consumption. It’s generally the largest portion of your bill.

• Service Charge – This fixed monthly charge covers billing, customer service, equipment, and infrastructure costs.

• Taxes & Fees – These include sales taxes and utility user’s taxes that go to the city, county, and state. Other fees depend on your location.

• Late Payment Fee – If not paid on time, a 1-5% late fee may be assessed on the balance. Enrolling in autopay can prevent late fees.

• Reconnection Fee – If your service is disconnected for nonpayment, there is a fee to restore service (typically $25-100).

• Deposit – Customers with no prior history may have to pay a refundable deposit in case of nonpayment.

Understanding the charges helps you budget and avoid unnecessary fees. Contact the City Utility Department if you have any questions about specific charges on your bill.

paperless Billing: How It Works

One of the best online account features is enrolling in paperless billing. Here’s an overview of how it works:

• You receive a monthly email when your new bill is ready to view. Click the link to log in.

• Your full PDF statement can be viewed and downloaded from the online portal or mobile app.

• Reminder emails and/or texts are sent as your bill due date approaches.

• You can opt to go paperless for all mailed communications, or just billing.

• Automatic and recurring payments help avoid late fees.

• Your billing and payment history remains available online for 18 months.

• You can cancel paperless billing and re-enroll anytime.

Paperless billing prevents waste, saves money on mailers, and keeps all of your statements organized in one place. Go green while enjoying the convenience!

Automatic Payments

For complete bill payment automation, customers can enroll in autopay. This automatically pays the full amount due each month on your scheduled due date using your default payment method on file. Autopay ensures you never miss a payment or incur late fees again. The peace of mind is well worth setting it up!

Payment Assistance Programs

If you are having difficulty paying your utility bill on time, the City of Redding offers programs that may be able to help, including:

• Payment arrangements – Set up a plan to pay your balance over an extended timeframe if you meet eligibility criteria.

• Amortization – Have your balance paid over 12 months by setting up an affordable payment plan.

• Extensions – Request a few extra days to pay your bill to avoid disconnection of service.

• Budget billing – Pay a consistent amount each month based on your average annual usage.

• Bill due date change – Request a preferred bill due date that aligns better with your pay schedule.

• Third-party notification – Have a trusted person notified if your bill is past due.

Contact the utility department to learn more about qualification requirements and applying for utility financial assistance. Programs are in place to support customers in need.

Switching to Online Billing: What to Know

Transitioning from mailed paper bills to online billing is easy and straightforward. Here are a few things to keep in mind:

• Make sure your account information is up-to-date with your current mailing address, email, and mobile number.

• Review the paperless billing terms and conditions before enrolling.

• Remember to cancel any automatic mailed bill payments with your bank if enrolled.

• Download copies of past statements for your records before going paperless.

• Expect to receive an email notification when new bills are ready to view and pay.

• Your mailed paper bill will stop within 1-2 billing cycles after enrolling.

• Payment is still due each month, so be sure to pay on time to avoid fees.

• Set payment reminders on your calendar and/or enroll in autopay or text pay.

Once you get the hang of viewing and paying bills online, you may find that going paperless is even more convenient than receiving traditional statements. Plus, you’ll be helping the environment and reducing clutter! Sign up today.

Pay Utility Bills Easier Online

• Access your account anywhere 24/7
• Receive email notifications when new bills are ready
• Avoid late payments, saving money on fees
• Setup one-time or recurring payments
• Store your preferred payment type for faster checkout
• View current and past statements all in one place

Going digital streamlines bill management. Pay your City of Redding utilities conveniently online and reduce paper waste while saving time and ensuring reliable on-time payments.