Paying your utility bill to the City of Richmond is easy and convenient with the online payment options available. The Department of Public Utilities (DPU) offers several ways to view and pay your bill online, whether you want to make a one-time payment or set up recurring automatic payments. In this comprehensive guide, I’ll walk you through the step-by-step process for setting up online bill pay with the City of Richmond.
Overview of Online Bill Pay Options with the City of Richmond
The City of Richmond DPU offers both residential and commercial customers several options for paying utility bills online, including:
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MyHQ Allows you to view current and past bills online (up to 36 months) make one-time payments set up automatic payments, and more.
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EZ-Pay Quick and easy online payments through the EZ-Pay portal. Accepts debit cards credit cards, checking/savings accounts.
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Phone Payments: Call DPU at (804) 646-4646 to pay over the phone using a credit card.
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Auto Pay: Set up recurring automatic payments from your checking account each month.
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PromisePay: Enroll in flexible payment plans if you have a past due balance.
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In-Person Payments: Pay with cash, check, or money order at City Hall and other locations.
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Pay By Mail: Mail your check or money order to DPU’s payment processing center.
With these convenient options, City of Richmond utility customers can choose the online bill payment method that fits their needs and preferences.
Step 1: Locate Your City of Richmond Utility Account Number
To pay your utility bill online, you’ll need your DPU account number. Here are some tips for finding it:
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Check the top right corner of your paper bill.
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Sign in to MyHQ or EZ-Pay and locate it shown on your account.
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Call DPU customer service at (804) 646-4646 to retrieve your account number.
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Use the DPU account lookup tool on their website.
Once you have your DPU account number, make sure to write it down or save it for easy access when you’re ready to pay online.
Step 2: Select Your Preferred Online Payment Method
Now that you have your account number, you can choose how you want to pay your City of Richmond bill online. Here’s an overview of the top options:
MyHQ
You can handle all of your utility bills online with MyHQ. You can see past and present bills, make one-time payments, set up automatic payments, and do other things.
To get started with MyHQ:
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Go to MyHQ login page
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Click “Get Started” if new customer
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Enter your account number and other details
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Complete enrollment
Once enrolled, you can log in anytime to view and pay your bill with MyHQ.
EZ-Pay
EZ-Pay is DPU’s online bill pay portal for fast, easy one-time payments.
To make a payment with EZ-Pay:
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Visit EZ-Pay website
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Click “Pay Now with EZ-Pay” button
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Enter account number and zip code
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Select payment amount
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Enter payment details and submit
EZ-Pay accepts debit cards, credit cards, and bank accounts. A $2. 25 convenience fee applies per transaction.
Auto Pay
For hands-free bill payment, enroll in auto pay to have your bill paid automatically each month from your bank account.
To set up auto pay:
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Download auto pay form from DPU website
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Complete form with your account and bank details
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Attach voided check and submit to DPU
Once enrolled, your bill will be paid automatically on the due date each month.
Pay By Phone
Pick up the phone and call (804) 646-4646 to pay DPU. You can use your credit card to pay over the phone.
Step 3: Enter Your Payment Details and Submit
Once you’ve selected your preferred online payment method, the final step is to complete the transaction by entering your payment details.
For one-time payments through MyHQ or EZ-Pay, you’ll be prompted to enter:
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Credit/debit card number and expiration date
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Bank account number and routing number
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Billing address
For auto pay enrollment, you’ll provide:
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DPU account number
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Bank account and routing numbers
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Voided check
Double check that all details entered are accurate to avoid any errors or delays in processing your payment. Finally, submit your payment and you’re done!
Tips for Paying Your Richmond Utilities Bill Online
Follow these tips and best practices when paying your City of Richmond utility bill electronically:
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Pay at least 3-5 business days before due date for on-time payment.
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Save your DPU account number in your online payment account or profile for faster payments.
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Opt for auto pay or recurring payments to avoid late fees.
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Contact DPU immediately if your payment fails or if you have any issues.
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Keep bank account information updated if you have any changes.
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Monitor your account frequently and pay new bills promptly each month.
Options for Financial Assistance Paying Utility Bills
If you are facing financial hardship and are struggling to pay your utility bill to the City of Richmond, DPU offers assistance programs including:
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PromisePay: Enroll in flexible payment plans.
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Equal Monthly Payment Plan: Spread annual bills over 12 months.
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MetroCare Heat Program: Get help paying heating bills.
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MetroCare Water Program: Receive payment assistance for water bills.
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Seniors Assistance: Payment help and bill management options for seniors.
Contact DPU at (804) 646-4646 to learn more about these affordability programs if you need help paying your bill.
Paying your utilities bill online with the City of Richmond is quick, easy, and convenient. With options like MyHQ, EZ-Pay, auto pay, and phone payments, you can choose the method that works best for you. Just be sure to have your DPU account number ready and allow enough time for payments to process before the due date. Reach out to DPU’s customer service for any questions or issues with online bill payment.
Online Bill Pay with EZ-PAY
- It only takes the account number and zip code of the billing address.
- Debit cards, Visa, MasterCard, Discover, and checking, savings, and money market accounts can all be used at EZ-PAY. Click here for EZ-PAY.
- Lower Fee! A $2. When you use EZ-PAY to make a payment online, you will be charged a 25-dollar fee.
- Payments cannot exceed $500 per transaction.
Convenient ways to pay your gas bill.
Richmond Gas Works, a division of the City of Richmond Department of Public Utilities, tries to make it as convenient as possible to review and pay your bill.
Your Richmond Gas Works account number is the same as your Richmond DPU account number. So, you’ll receive just one monthly bill for all your utility services – including Richmond Gas Works.
We offer several ways to make it as convenient as possible for you to pay your bill.
- Sign up to have the amount of your monthly bill taken out of your checking or savings account on the due date.
- Download the form or call 646.4646 to request an application
- Information needed when you enroll
- Billing account number
- Voided check
- Return the completed application with a voided check
- There is no charge to you for this service
City of Richmond – Pay by Plate
FAQ
What is the phone number for the city of Richmond water bill?
For More Information. For more copies of the Water Quality Report, call the City of Richmond Department of Public Utilities at (804) 646-4646. For more information about Richmond’s water quality, call (804) 646-5777.
Do you pay for water in Richmond, BC?
Your Utility Bill Property owners in the City of Richmond are issued utility bills annually or quarterly depending on the water service for the home. Rates are set annually based on Metro Vancouver service fees and City of Richmond costs associated with municipal infrastructure operation, maintenance and renewal.
Does Richmond utilities offer online bill payment?
Yes No Richmond Utilities Online Bill Payment Log In Username Password Forgot Password Register Registering allows you to access your account information online. Take a look at your bill and pay it. Set up automatic payments. Sign in with your username and password. First time user? Register here. Forgot your password?
How do I pay my Richmond Gas Bill?
Convenient ways to pay your gas bill. Richmond Gas Works, which is part of the City of Richmond Department of Public Utilities, tries to make it easy for you to check your bill and pay it. Your Richmond Gas Works account number is the same as your Richmond DPU account number.
What is my Richmond Gas Works account number?
Your Richmond Gas Works account number is the same as your Richmond DPU account number. So, you’ll receive just one monthly bill for all your utility services – including Richmond Gas Works. We offer several ways to make it as convenient as possible for you to pay your bill.
