Paying your utilities bill to the City of Richmond is easy and convenient with the variety of options available. The Department of Public Utilities (DPU) offers online phone mail, auto-pay, and in-person payment choices to fit your needs. This guide will walk you through the different methods to pay your Richmond utilities bill.
Overview of Payment Options
The City of Richmond DPU provides both online and offline payment options. Here is a quick overview of the ways you can pay your utilities bill:
- MyHQ – Online account management and bill pay through DPU’s website
- PromisePay – Customizable online payment plans for past due balances
- Automatic Utility Payment Plan – Auto-pay deducted from your bank account
- E-Z Pay – Make quick one-time payments online
- Pay In Person – Pay at DPU offices and authorized payment centers
- Pay By Phone – 24/7 automated phone payments and call center
- Pay By Mail – Mail in check or money order payments
Now let’s explore these options in more detail.
Paying Online
Paying your utilities bill online is fast and easy through the DPU website You have a couple different online payment options
MyHQ
MyHQ allows you to view and pay your utility bill through your online account dashboard. With MyHQ you can:
- Receive email notifications when your new bill is ready
- View current and past bills for up to 36 months
- Make automatic and one-time payments
- Store payment methods for future use
- Pay up to $100,000 per transaction
To get started, visit MyHQ and enroll in paperless billing. This will automatically activate your MyHQ account.
E-Z Pay
For quick, one-time payments, DPU offers E-Z Pay. This online bill pay portal allows you to pay by debit card, credit card, or bank account.
To use E-Z Pay:
- Go to E-Z Pay
- Enter your DPU account number and billing zip code
- Choose your payment method and amount
- A $2.25 convenience fee will be applied
E-Z Pay also offers text and email reminders for upcoming due dates.
PromisePay
If you have a past due balance, you can set up an online payment plan through PromisePay. This customized portal lets you:
- Select a payment plan duration and schedule
- Make automatic payments from a bank account
- Receive text reminders for payments
PromisePay offers flexible plans to help you get back on track with your utility payments.
Paying by Phone
DPU offers a 24/7 automated phone payment system at (804) 646-4646. You can use this self-service line to make quick payments from your checking account or credit card.
The DPU call center is also available at the same number, (804) 646-4646, Monday to Friday from 8am to 5pm. Call center agents can take payments over the phone for a quick and personal service.
Paying by Mail
To pay your utility bill by mail, simply send your payment to:
City of Richmond
P.O. Box 26505
Richmond, VA 23261-6505
Be sure to include your payment stub or write your DPU account number on the check or money order. Allow 5-7 business days for mailed payments to process.
Do not mail cash – checks or money orders only.
Automatic Payments
For hassle-free payments, enroll in DPU’s Automatic Utility Payment Plan. This automatically deducts your balance from your checking account each month on your bill’s due date.
To enroll, download the Automatic Payment form and return it by mail with a voided check. You can also call (804) 646-4646 to have a form mailed to you.
Automating your utility payments ensures you never miss a due date or deal with late fees again!
Paying in Person
You can pay your utility bill in-person at several locations around Richmond:
- DPU Office at City Hall
- City Hall Finance Office
- City Hall Drop Box
- East District Center Drop Box
- Southside Community Service Center
Cash, checks, credit cards, and money orders are accepted for in-person payments. This can be a good option if you prefer to pay with cash or money order.
Payment Support Options
If you are struggling to pay your utility bill, DPU offers programs to help:
- Payment arrangements – Set up a payment plan for overdue balances
- LIHEAP – Heating and cooling bill assistance for qualifying households
- Eligible medical conditions – Special payment terms for customers with medical needs
- Senior/disabled discounts – Reduced utility rates for eligible seniors and disabled individuals
Contact DPU at (804) 646-4646 to learn more and see if you qualify for payment support.
Avoid Late Fees and Service Disruption
Your Richmond utilities bill is due by the 10th of each month. Late fees apply if payment is not received on time:
- $10 late fee assessed after due date
- 1.5% penalty fee added at 30 days past due
- Water service subject to disruption at 60 days past due
Avoid these extra charges and potential service interruption by paying on time. Sign up for automated payments or payment reminders to stay on top of your utility bill.
Audit dives into Richmond utility billing practices
FAQ
What is promise pay rva?
Users can choose from different payment plans, set up automatic payments, and give their contact information so that they can receive text message reminders for payments and other account notifications through the PromisePay portal.
What is the phone number for the city of Richmond water bill?
For More Information. For more copies of the Water Quality Report, call the City of Richmond Department of Public Utilities at (804) 646-4646. For more information about Richmond’s water quality, call (804) 646-5777.
Does Richmond utilities offer online bill payment?
Yes No Registering lets you get to your account information online. Richmond Utilities Online Bill Payment Log In Username Password Forgot Password Register Take a look at your bill and pay it. Set up automatic payments. Sign in with your username and password. First time user? Register here. Forgot your password?
How do I pay my Richmond Gas Bill?
Convenient ways to pay your gas bill. Richmond Gas Works, which is part of the City of Richmond Department of Public Utilities, tries to make it easy for you to check your bill and pay it. Your Richmond Gas Works account number is the same as your Richmond DPU account number.
How much does Richmond Gas Works pay per transaction?
Payments cannot exceed $500 per transaction. Charlotte, NC 28272-1210. Richmond Gas Works is a division of the City of Richmond Department of Public Utilities. It’s easy for you because your Richmond Gas Works account number is also your Richmond DPU account number.
What is my Richmond Gas Works account number?
Your Richmond Gas Works account number is the same as your Richmond DPU account number. So, you’ll receive just one monthly bill for all your utility services – including Richmond Gas Works. We offer several ways to make it as convenient as possible for you to pay your bill.
How does Richmond Gas Works work?
Richmond Gas Works, which is part of the City of Richmond Department of Public Utilities, tries to make it easy for you to check your bill and pay it. Your Richmond Gas Works account number is the same as your Richmond DPU account number. So, you’ll receive just one monthly bill for all your utility services – including Richmond Gas Works.
