Living in the city of Robertsdale, Alabama comes with access to essential utilities like electricity, water and sewer. As a resident, you must pay your utility bills on time every month to the City of Robertsdale Utility department to avoid disruption.
The city has upgraded to a new online bill pay system called MyGovHub that makes paying bills quick and easy. This article provides a step-by-step guide on how to use this system for paying Robertsdale utility bills digitally.
Overview of Robertsdale City Utilities
The city of Robertsdale provides the following key utility services to residents and businesses
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Electricity supply and distribution
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Water treatment and plumbing
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Sewerage and wastewater management
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Garbage collection and recycling
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Gas supply pipelines
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Stormwater drainage systems
Residents receive a combined monthly utility bill from the city for using these services. It includes itemized charges for each utility usage.
Benefits of Paying Bills Online
Robertsdale’s new online payment system MyGovHub provides the following advantages:
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Pay bills anytime, anywhere using a smartphone, tablet or computer
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Auto-pay setup to make automatic payments every month
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View past statements and payment history in your account
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Receive email reminders before bill due date
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Secure encryption to protect your financial data
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No need to mail checks or visit city utility office
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Faster processing compared to mailed payments
Step-by-Step Guide to Pay Online
Follow these steps to pay your Robertsdale utility bill online using MyGovHub:
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Visit the MyGovHub website for Robertsdale city on your browser.
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Click on ‘Pay Bills’ on the homepage and select Utility Bills.
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Enter your 12-digit utility account number shown on your bill.
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Input your street address associated with this account.
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Click ‘Continue’ to view your outstanding bill details.
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Enter the payment amount and select a payment method.
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Provide your credit/debit card or bank account information.
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Complete payment and save the confirmation receipt.
Payment Methods Accepted
You can pay Robertsdale utility bills on MyGovHub using:
- Visa, Mastercard or Discover credit and debit cards
- Bank account – Checking or Savings account
- Digital wallets like Apple Pay, Google Pay etc.
Partial or full payments can be made based on your requirement.
Troubleshooting Tips for Payment Issues
If you encounter any problems in paying bills online, try these troubleshooting tips:
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Clear your browser cookies/cache and retry the payment.
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Check if you entered the account number correctly without any typos.
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Try using a different web browser like Firefox, Chrome etc.
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Disable any VPN, firewall or ad blockers temporarily.
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If using a public network, switch to a private home/office WiFi.
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Use an alternate payment method if your previous one failed.
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Contact Robertsdale Utility department for further assistance.
Payment Arrangements for Large Bills
If your utility bill amount is unusually high or unaffordable any particular month, contact the city utility department to discuss payment plans.
Based on your circumstances, they may allow:
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Making partial payments in installments over several months
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Extending your due date without late fees
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Setting up a deferred payment schedule
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Waiving of late payment penalties
This enables you to pay off large utility bills comfortably without impacting other monthly expenses.
Emergency Financial Assistance Programs
For low-income families undergoing financial hardship and unable to cover utility bills, Robertsdale offers assistance programs like:
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LIHEAP – Low Income Home Energy Assistance Program
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ECAP – Emergency Crisis Intervention Program
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CARE – Community Action Team for Emergencies
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Government grants and subsidies
Contact the city utility department or local nonprofit organizations to check eligibility and enroll in these programs. Submitting the required documentation is necessary to avail the benefits.
Paying utility services bills on time ensures uninterrupted access while keeping good credit. Leverage the MyGovHub online payment system offered by the city of Robertsdale for simplified billing.
CITY OF ROBERTSDALE DEPARTMENT OF PUBLIC WORKS
23580 East Chicago Street Robertsdale, AL 36567
Office Hours: 7:00 am – 12:00 pm 1:00 pm – 4:00 pm
Phone: 251-947-8950 After Hours: 251-947-2222 Fax: 251-947-2617
For Utility Billing Questions
ELECTRIC DEPARTMENT
Responsible for transmission and distribution of all electricity throughout our jurisdiction.
WATER/SEWER/NATURAL GAS DEPARTMENTS
Responsible for maintenance of our drinking water system, wastewater system and natural gas system.
STREET DEPARTMENT
Responsible for maintaining streets, signs, drainage and right-of-way maintenance.
SANITATION DEPARTMENT
Responsible for garbage and trash pickup within Robertsdale’s city limits.
PARKS & RECREATION DEPARTMENT
Responsible for maintaining public parks and recreational facilities.
LANDSCAPING
Responsible for maintaining landscaping on all city owned properties.
PURCHASING OFFICE
Oversees all purchases made by the city.
| NAME | POSITION |
| Scott Gilbert | Director/Sanitation |
| Rustee Karolyi | Purchasing Agent |
| Scott Bankester | Electric Foreman |
| Terry Simpson | Streets, Parks & Landscaping Foreman |
Explore the Hub City of Robertsdale Alabama
What is Robertsdale’s new online utility bill pay system?
The City of Robertsdale will launch its’ new online utility bill pay system Monday, April 18. People who use utilities will be able to see their payment and usage history and print a copy of their bill with this new feature called “MyGovHub.” To access the new system, customers simply enter their service address and utility account number.
How do I contact Robertsdale utility?
Billing Inquiries: For questions about your utility bill, please call 251-947-8905. Report a Problem or Outage: Call 251-947-8950 during business hours (M-F, 7:00 a. m. – 4:00 p. m. ) or 251-947-2222 after hours. Click here to see the City of Robertsdale Utility Policy Manual, which has full details on rates, deposits, and rules for utilities.
How do I pay my traffic ticket in Robertsdale?
In certain cases (i. e. minor traffic citations, etc. ) the court will let you make a plea deal with a magistrate and pay your fines and court fees. The Robertsdale Police Officers distribute an information sheet with a list of the scheduled fines. Full payment for all violations and late fees must be made. Motorist can make payments:
What services does the Robertsdale Utilities Department provide?
The Robertsdale Utilities Department in Robertsdale, Alabama, provides important services to the community, such as gas, sewer, and water. The department is staffed by skilled professionals, like Audra Campbell and Lewis Shealy, who are committed to making sure that these services are provided quickly and reliably.
What are Robertsdale water & sewer services hours?
Offers water, sewer, and gas services to the Robertsdale community. Professionals like Audra Campbell and Lewis Shealy work there, and the office is open from 7:00 a.m. to 4:00 p.m., Monday through Friday. m. to 4:00 p. m. , and online bill payment through MyGovHub.
