The City of Roswells water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
To access the new system, you may continue using the same bill pay links on the City website or visit click here. All customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711.
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services.
Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers monthly water usage bills.
This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.
The department also acts as the payment collect point for the citys water bills and to assist customers on a variety of issues concerning the citys water system.
Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.
Anyone with questions or concerns about a water bill is encouraged to call (575) 624-6711 or send an email.
The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The actual increase translates to different dollar amounts for different customers depending on the customers meter size and water usage.
The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.
Paying your bills can be a hassle. You’ve got to keep track of due dates, make sure you have stamps, write checks, and get to the post office. But when you live in the City of Roswell, Georgia, there’s an easier way – online bill pay through the city’s website.
The City of Roswell offers a free, secure online bill payment service for water utility and property tax bills. Instead of mailing in physical checks, you can pay your bills online from the comfort of your home in just a few clicks It’s fast, easy, and saves you time and money on stamps.
Why Pay Bills Online? The Benefits of Roswell’s Online Bill Pay
Paying bills online through the City of Roswell website offers a number of advantages over mailing in physical checks
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It’s fast – Payments post instantly, so you don’t have to worry about your payment getting lost in the mail or arriving late.
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It’s easy – The online payment process takes just a few minutes. There’s no need to write checks, find stamps, or make a trip to the post office.
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You can set up automatic payments – Schedule recurring payments so your bills get paid on time automatically each month. One less thing to remember!
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You can pay anytime, anywhere – Pay bills from your computer, tablet, or smartphone 24/7.
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It’s more secure – Payments are processed by secure payment processor Authorize.net, so your information stays protected.
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No fees – The city provides this as a free service Pay however you like with no extra charges
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Get payment confirmations – Receive email confirmations when your payments are made so you have peace of mind.
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Access payment history – View up to 18 months of your payment history online at anytime.
Paying bills online really makes the process so much simpler. It takes the hassle out of paying your Roswell utilities and property tax bills.
How to Pay Your Roswell Bills Online in 3 Easy Steps
Ready to start enjoying the benefits of online bill pay? Here is how easy it is to pay your Roswell bills through the city’s website:
Step 1: Log In to Your Account
Start by going to the City of Roswell’s online bill pay website. If you already have an online account set up with the city, you can log in with your username and password.
If you are new to online bill pay, you will need to register for a new account. Click on the “Register” button and provide your utility account number, property address, and a few other details to create your account.
Step 2: Select Bill, Enter Payment Amount, and Check Out
Once logged into your account, you will see a dashboard with your latest utility and tax bills. Click on the bill you want to pay.
On the payment page, confirm the balance due and enter the payment amount. You can pay the total balance due, minimum payment, or a custom partial payment amount.
When ready, click “Add to Cart” then “Checkout” to enter payment details.
Step 3: Enter Payment Method and Submit
In checkout, you will select a payment method. Options include credit/debit card or eCheck.
Enter your payment information, review the details, agree to terms, and click submit. The payment will process instantly and you will receive a confirmation email with details.
And that’s it! In just a few minutes you can pay your Roswell bills online from start to finish. It really is so quick and easy.
Payment Methods, Security, and More Frequently Asked Questions
Many residents new to the City of Roswell’s online bill pay system have additional questions about how it works. Here are answers to some frequently asked questions:
What payment methods can I use?
You can pay bills online using Visa, MasterCard, Discover, American Express credit/debit cards or eCheck (direct bank account withdrawal).
Is my information secure?
Yes, the city uses Authorize.net, an industry leader in secure payment processing. All transactions are encrypted and PCI compliant to keep your data safe.
When will my payment post to my account?
Online payments post instantly, so you don’t have to worry about delays with checks through the mail.
Is there a fee to use online bill pay?
No. This is a free service provided by the City of Roswell for your convenience.
Can I set up automatic payments?
Yes! You can schedule recurring automatic payments from your card or bank account so your bills get paid on time every month.
What if I have additional questions?
Contact the City of Roswell Water Billing department at 770-641-3742 or email [email protected]. The team is happy to assist you!
Paying bills can be a chore, but the City of Roswell makes it as simple as possible with online bill pay. Instead of wasting time and stamps on physical checks, take advantage of this fast, secure service. Managing payments is so much easier when you can do it instantly online 24/7!
Top 5 Things to Do in Roswell, Georgia
As a resident paying your bills online, you probably call Roswell home. This charming north Atlanta suburb has wonderful amenities right in your own backyard. Here are top 5 things to do in Roswell for fun close to home:
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Stroll Along the Chattahoochee River at Riverside Park – This scenic park offers walking trails by the river and a peaceful place to enjoy nature.
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Browse Shops and Dine at Canton Street – Historic downtown Roswell’s main drag offers boutique shops and an array of restaurants to enjoy.
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Visit Bulloch Hall – This 1830s antebellum mansion and museum immerses you in 1840s Southern life.
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Hike at Vickery Creek Park – Miles of scenic trails weave through the woods in this large 125-acre county park.
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Explore Interactive Exhibits at Roswell Museum and Art Center – This museum offers art galleries and hands-on science exhibits to engage your mind.
After you get your bills paid online, it’s easy to go out and explore everything great your hometown of Roswell has to offer. The city makes life simpler by providing fast, easy online bill pay, so you can spend more time enjoying what the community has to offer. Give online payments a try next time your City of Roswell bill comes due!
Accounts must be brought up to date
The City of Roswell Water Billing Office is currently requiring all past-due accounts to be paid, and/or a payment plan established, in order to avoid services being shut off to the account customer. If you need to bring your account payments up to date, please come by so the staff can work with you to assist you in taking care of your account. If your account is delinquent, please make proper payment or arrangements immediately so your water service will not be disconnected. Any account that is disconnected must be paid in full before it will be reconnected. Payment can be made by any of multiple options: • The City of Roswell accepts cash, check, credit/debit cards (in person or online) or money order. • Phone payments are accepted (575-624-6711). • Online payment can be made at roswellnmcitizens.munisselfservice.com. • Payments can be mailed to or dropped off at the Utility Billing Office (415 N. Richardson Ave.) or placed in the payment drop box on North Richardson Avenue across from the Utility Billing Office. Any account holder who is unable to pay an outstanding balance may come by the Utility Billing Office to request a payment plan. This must be done in person. The length of the payment plan will be based on the total amount owed. To be eligible for the Extended Payment Program, the account holder must: 1. Be delinquent in payment for water services and have received a past-due notice, and 2. Have a satisfactory payment history with the utility. A satisfactory payment history means the customer has never failed to comply with all terms of any prior Extended Payment Agreement with the Utility and during the previous 18 months the customer has not had more than two of the following: issuance of a non-sufficient funds (NSF) check to the Utility or a similar returned credit item; the posting of a turn-off tag by the Utility on the service; or termination of the service, and 3. Have an account classified as a metered single-family residence; multi-family residence with individually metered units, or commercial account. Any disconnected account that remains with an outstanding balance is subject to the placement of a property lien and/or collection action being pursued in Magistrate Court. If you have questions, please call the Utility Billing Office at 575-624-6711.
The City of Roswells water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
To access the new system, you may continue using the same bill pay links on the City website or visit click here. All customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711.
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services.
Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers monthly water usage bills.
This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.
The department also acts as the payment collect point for the citys water bills and to assist customers on a variety of issues concerning the citys water system.
Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.
Anyone with questions or concerns about a water bill is encouraged to call (575) 624-6711 or send an email.
The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The actual increase translates to different dollar amounts for different customers depending on the customers meter size and water usage.
The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.
