Paying your monthly water bill to the City of Roswell is easy and convenient with multiple payment options. This comprehensive guide will walk you through how to pay your Roswell water bill online by phone by mail or in person.
Overview of City of Roswell Water Billing
The City of Roswell provides water service to around 18000 households and businesses in the Roswell area. The Utilities Department is responsible for reading water meters calculating usage charges and sending monthly bills to customers.
As a customer you are responsible for paying your water bill by the due date listed on your statement to avoid late fees or service interruption. The City offers flexible options to make paying your bill quick and hassle-free.
Payment Options from City of Roswell
The City of Roswell offers several ways to pay your water bill to provide convenience and meet different customer needs. Here are all the payment options available and how to utilize them:
Pay Online
The fastest and easiest way to pay is through the City’s online payment portal at:
www.roswellnmcitizens.munisselfservice.com
To pay online:
- Go to the payment portal website
- Click on “Pay Bill”
- Enter your account number and unique PIN
- Select payment amount and submit
Online payments are processed instantly. You can pay on your computer, phone or tablet anytime day or night.
Pay by Phone
Call the Utility Billing Office at 575-624-6711 to make a payment over the phone. Have your account number ready to enter into the automated system.
Pay by Mail
Mail a check or money order payable to City of Roswell to:
City of Roswell
PO Box 1838
Roswell, NM 88202
Allow enough time for your mailed payment to arrive by the due date.
Pay in Person
Bring your payment to the Utility Billing Office at 415 N Richardson Ave during business hours, Monday-Friday 8:30am-4:00pm. The office accepts cash, check, credit/debit cards and money orders.
There is also an after-hours drop box outside the Utility Billing Office where you can leave check or money order payments when the office is closed.
Recurring Auto-Pay
For automated payments each month, enroll in recurring auto-pay through the online payment portal. Your water bill amount will be automatically paid on the due date by your selected method.
Payments for Past Due Accounts
If your account falls behind on payments, bring it up to date immediately to avoid service interruption. Contact the Utility Billing Office to set up a payment plan if needed. Partial payments may help keep your water on while you pay off the balance.
What to Do if You Get Behind on Payments
If you are unable to pay your water bill on time, take action right away:
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Contact Utility Billing to explain your situation and request an extended payment plan. The length of the plan depends on the amount owed.
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Make a partial payment to demonstrate good faith effort toward paying off your balance. This may avoid shut-off while you get back on track.
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Stay in communication with the Utility Billing staff as you work to resolve the unpaid balance. Let them know if you need to adjust your payment plan terms. Avoiding calls/letters will only make matters worse.
The City aims to keep customers connected while collecting past due balances fairly. Work collaboratively with them and they will work collaboratively with you.
Important Notes for Property Owners/Landlords
If you are renting out property and want your tenants to be responsible for the water bills, you must submit a Notice of Financial Responsibility form for each new tenant. This provides written notice to the City that the tenant is responsible for utility charges per state law. Get the form from the Utility Billing Office or online.
If this notice is not on file with the City, you as the property owner will be held liable for any unpaid utility bills incurred by your tenant.
Contact Utility Billing for Assistance
The Utility Billing Office staff is available to answer any questions about your City of Roswell water bill and ensure you understand your options. Reach them at:
Phone: 575-624-6711
Email: [email protected]
Address:
415 N Richardson Ave
Roswell, NM 88201
They can explain charges, take payments, set up payment plans, update account information, and help resolve any issues.
Paying your water bill to the City of Roswell is stress-free when you utilize one of the many payment methods. From auto-pay to online payments to the drop box, choose the option that fits your needs and budget. Communicate with Utility Billing if you get behind to stay on track. With this guide, you can pay your Roswell water bill quickly and easily.
Online Water Bill Payment System How To
FAQ
How do I pay my water bill in Roswell NM?
There are several ways to pay: money order, cash, check, credit or debit cards (in person or online), or credit/debit cards. Phone payments are accepted (575-624-6711). Online payment can be made at roswellnmcitizens. munisselfservice. com.
How do I pay my water bill in Roswell?
Bring both portions of your bill with you to the Water Billing Department to expedite processing. An after-hours payment drop box is located at 421 N. Richardson Ave. , across the street from the water billing department. Make checks payable to City of Roswell. Do not pay with cash at the drop-off box.
How do I pay my utility bill in Roswell NM?
The system can also be reached through the “Pay My Bill” option on the City website’s front page. The previous system is no longer available. Call the Utility Billing Office at 575-624-6711 if you need more information or assistance. Pay your bill online. Visit roswellnmcitizens. munisselfservice. com to access the online bill payment system.
How do I file a utility bill in Roswell?
At the Utility Billing Office (415 N. Roswell Ave.), property owners can get the form the city needs from them to let them know about this. Richardson Ave. ) or found online here. When a tenant opens a utility account, this form must be filled out and sent to the Utility Billing Office.
Does Roswell have a recurring water payment system?
The City of Roswell’s water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use. You can still use the same bill pay links on the City website or click here to get to the new system.
How do I make a payment to the city of Roswell?
Make checks payable to the City of Roswell. Please do not mail cash payments. To send payment by mail, use the return envelope that came with your bill and include the return part of your statement. If using your own envelope, mail to City of Roswell, P. O. Box 1838, Roswell, NM 88202-1838.
Where can I find information about Roswell sewer rates?
Sewer rates are determined by Fulton County for City of Roswell water customers. For more information regarding sewer rates, please contact Fulton County Public Works at 404-612-7400. Visit www. roswellgov. com/WaterUtility to find our more about Roswell Water Utility. Back to the Top Please call 770-641-3759 for more information. Back to the Top.
