How to Pay Your City of Safford Utility Bill: A Complete Guide

As a City of Safford utility customer you are responsible for paying your monthly water, electric gas, sewer, and sanitation bills on time. Avoid service interruptions and penalties by understanding your payment options and managing your account properly. This comprehensive guide provides everything you need to know to easily pay your Safford utility bill.

Reviewing and Understanding Your Bill

Your City of Safford utility bill includes charges for the services you receive, such as:

• Water
• Electricity
• Natural Gas
• Sewer
• Trash Collection

Carefully review each monthly bill to ensure you pay the correct amount owed by the due date Key details include

• Account number
• Service address
• Billing period
• Meter readings
• Usage for each service
• Current charges
• Past due balance if any
• Total amount due
• Due date

Contact Safford Citizen Services at 928-432-4000 if you have any questions about the fees and charges on your utility bill. Understanding all costs helps avoid late payments.

Payment Options from the City of Safford

The City of Safford offers several ways to pay your utility bill to suit different needs and preferences:

Pay Online

The quickest way to pay is online through the Xpress Bill Pay portal. You’ll need your account number. Pay by credit/debit card or e-check.

Pay by Phone

Call the automated phone payment system at 877-420-5861 or the Citizen Services department at 928-432-4060 to pay by phone with a card or e-check.

Pay by Mail

Send a check or money order to:

City of Safford
PO Box 29075
Phoenix, AZ 85038-9075

Write your account number on the payment. Do not mail cash.

Pay in Person

Bring your bill to the Citizen Services department at City Hall during business hours to pay by cash, check or card.

Pay at a Drop Box

Use the drop boxes at City Hall’s front window or west parking lot entrance to leave check/money order payments anytime.

Pay at Walmart

Make cash or debit card payments at the Walmart Money Center. Provide your utility bill the first time. A $1 fee applies.

Automatic Bank Draft

Sign up for auto-draft from your bank account through the Xpress Bill Pay system. Payments deduct on your bill’s due date.

Step-by-Step Instructions to Pay Online

Follow these simple steps to make quick online payments:

1. Go to the Xpress Bill Pay website.

2. Click “Pay Now” and select City of Safford from the municipality options.

3. Choose “Utility Bills” from the payment categories.

4. Enter your 10-digit utility account number with no spaces.

5. Select whether to pay the total balance, minimum due, or a different amount.

6. Provide your credit/debit card or bank account details. A convenience fee applies to card payments.

7. Verify payment details and submit. A confirmation email will be sent.

You can setup one-time or recurring payments through your online account. Log in anytime to view payment history or update details.

Paying by Phone Step-by-Step

Follow these steps to pay your City of Safford utility bill over the phone:

1. Have your most recent bill available to reference your 10-digit account number and balance due.

2. Call the automated payment system at 877-420-5861.

3. Select option 1 for City of Safford then press 1 again for utility payments.

4. Enter your account number followed by the # sign when prompted.

5. Choose to pay the total balance, minimum due, or a different amount.

6. Provide payment details for your debit/credit card or bank account.

7. Write down the 6-digit confirmation number at the end as proof of payment.

Double check that the confirmation number matches the payment amount you authorized before hanging up.

Mailing Your Payment

To pay your utility bill by mail:

1. Write a check or money order payable to City of Safford for the total amount due.

2. Include your 10-digit account number written clearly on the payment.

3. Mail your payment to:

   City of Safford
   PO Box 29075
   Phoenix, AZ 85038-9075

4. Send at least 7-10 days before the due date listed on your bill to ensure on-time delivery.

5. Consider sending by certified mail or requesting delivery confirmation for your records.

Always allow sufficient mailing time when paying bills by mail to avoid late fees. Track your payment if using checks from a new account.

Paying in Person at City Hall

To pay your utility bill in person:

• Bring your current bill to the Citizen Services department at City Hall

• Make your payment by cash, check, money order or card

• Get a printed receipt as proof of payment

• Payments are accepted Monday – Thursday from 8am – 5pm

In-person payments allow you to discuss any account issues and get a receipt immediately for your records.

Pay via a Drop Box

For non-cash payments without the need to visit City Hall:

• Place your check or money order in an envelope

• Write your account number clearly on the payment

• Drop into one of the two secure drop boxes located at:

  • Front window of City Hall

  • West parking lot entrance

• Payments left after hours will be processed the next business day

Check your account online or on your next bill to confirm the drop box payment was received and processed.

Sign Up for Automatic Payments

For hands-free utility bill payments:

1. Visit the Xpress Bill Pay website and register your account.

2. Select AutoPay from the menu and follow prompts to securely link your bank account.

3. Specify the payment amount and withdrawal day each month.

Your bill amount will automatically deduct from your account on the due date monthly. Check your bank statements to verify withdrawals.

Avoid Late Fees and Disconnection

Pay your City of Safford utility bill in full by the due date to avoid:

• Late Payment Penalties – 10% fee added to past due balances

• Disconnection – Shut off of water, electric and/or gas service

• Reconnection Fee – $25 charged to restore service after disconnection

Setup reminders for your bill’s due date and pay on time each month. Contact Citizen Services immediately if unable to pay to discuss options.

Update Contact Details to Avoid Issues

Promptly inform the City of Safford anytime you have an address, email or phone number change. This ensures you receive utility bills and notices on time.

Update your account contact details through Xpress Bill Pay, by calling 928-432-4000 or visiting City Hall. Having accurate information prevents missed communications that could lead to fees or disruption.

Closing or Transferring Service

Notify the City at least 3 days before moving or needing to close or transfer service. Provide the move out date and new address if transferring service.

A final bill will be sent requiring payment by the due date. Balances due must be paid before utility service can be activated at a new address.

Closing accounts promptly when moving out helps avoid charges for unused service. Make shut off arrangements in advance.

Paying Your Safford Utility Bill

Paying your City of Safford utility bill fully and on time takes just minutes online, by phone, mail or in person. Enroll in automatic payments for convenience while avoiding late fees. Keep your contact details updated and close accounts properly when moving. Follow this guide for stress-free bill payment and uninterrupted service.