Paying your city bills can feel like a chore, but it doesn’t have to be! The City of Salem offers a convenient online bill pay system that makes paying your utilities, permits, tickets and more a breeze In this comprehensive guide, we’ll give you all the details on the City of Salem’s online bill pay portal, so you can pay your city bills with just a few clicks from the comfort of your home.
An Overview of the City of Salem Bill Pay System
The City of Salem uses an online system called eGov E-Suite Bill Presentment and Payment Portal (EEBPP) for all its bill pay needs This secure portal allows Salem residents to view and pay their city bills for utilities like water and sewer, parking tickets, permits, business licenses and more
To use the online bill pay system, you just need to create an account on the EEBPP website. Registration is free and only takes a few minutes. Once your account is set up, you can log in anytime to view and pay your outstanding Salem city bills.
The EEBPP system offers a number of benefits that make paying your city bills easier, including:
- Secure online payments – Safely pay bills directly from your bank account or with a credit/debit card
- Email reminders – Get email notices when your bills are ready to view and pay
- Payment history – Access up to 24 months of your payment history
- Auto-pay – Set up recurring payments so bills get paid automatically
- Paperless billing – Reduce clutter and bills get sent right to your email
The online portal is accessible from your computer, tablet or mobile device for convenience. Payments are fast and secure, so you can take care of your city bills from anywhere in just minutes.
Signing Up for an EEBPP Account
Signing up for online bill pay through the EEBPP portal is easy and only takes about 5-10 minutes to complete. Just follow these steps:
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Go to the EEBPP login page at https://egov.cityofsalem.net/eebpp.
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Click “Sign Up” below the login fields.
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Enter your account number and phone or account number and email address associated with your City of Salem accounts.
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Click “Continue.”
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On the next page, fill in your contact information like name, address, email and phone number.
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Create a secure username and password.
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Agree to the terms and conditions.
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Click “Create Account.”
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Check your email inbox for a verification link and click it to activate your account.
Once you complete registration, you can immediately log in to view and pay bills with your new username and password. The whole process takes less than 10 minutes.
Paying Your City of Salem Bills Online
Here is a step-by-step guide to paying your bills through the EEBPP portal:
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Go to https://egov.cityofsalem.net/eebpp and log in.
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The homepage shows a list of any unpaid bills. Click “View Bill” to see the details of any bill.
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On the bill details page, you can see the account number, balance due, due date and billing history. Scroll down to view any bill attachments if included.
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To pay, click the “Pay Bill” button. This opens the payment screen.
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Select whether you want to pay by credit card, debit card or electronic check from your bank account. Enter the required payment details.
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Enter the amount to pay, which defaults to the full balance. You can change this if making a partial payment.
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Click “Continue” to go to the review page and verify payment details.
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Click “Submit Payment” to complete the transaction. You will see a payment confirmation screen.
Paying your bills through the EEBPP portal is fast, convenient and secure. You can log in anytime to check balances due or make payments. And you’ll get email notifications when new bills are ready for viewing.
Other EEBPP Portal Features
In addition to paying bills, the EEBPP online system also offers a few other useful features:
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Auto-pay – You can set up automatic payments for any bills so they get paid on their due date without you having to remember. Just select auto-pay when making an online payment.
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Paperless billing – Go green by turning off paper bills and get all of your city bills delivered by email instead. Look for the paperless billing option under your profile settings.
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Account management – Update your contact information, change passwords or switch to paperless billing from your account homepage.
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Payment history – View your payment receipts and bill payment history for up to 24 months to stay organized and track transactions.
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Mobile access – Use the EEBPP portal from your iOS or Android device to pay bills on the go.
Get Support for EEBPP Online Bill Pay
If you ever run into an issue with the EEBPP online bill pay portal, help is available:
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There is an FAQ page with answers to common questions about using the system. Look under the “How Do I…” menu.
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You can call the City of Salem utility billing department at (555) 555-1234 during business hours if you need account assistance.
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Email support is available 24/7 at [email protected] if you have a technical issue with the portal.
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Live chat agents are available during business hours to answer any bill pay questions.
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The City of Salem also shares EEBPP updates and tips on social media for help. Follow them on Twitter @CityofSalem and on Facebook @CityofSalemMA.
Paying your municipal bills online through the EEBPP portal is so simple. Ditch the paper bills and stamps, and manage all your City of Salem accounts totally online. Sign up today to make paying permits, utility bills, tickets and other city expenses fast and convenient.
City of Salem Utility Bill Explanation for our Spanish speakers
How do I pay my bills online?
Signup for Automatic Bill Payment. View your bills and make payments online. View billing/payment history. Submit payment arrangements. As an unregistered user you can still pay your bills online but other features are not available. Click on the “Pay Now” button below to make a payment online or to change saved payment methods.
How do I pay my city of Salem utility bill online?
Click on the “$ Pay Now” button located on the Home Page under “Un-registered Users”. City of Salem utility customers can register for online services. Once you’re logged in, you can see your utility bills, your account history, make payments, and sign up for paperless billing. Salem uses a third party to process utility payments.
Does city of Salem offer eGov online payment services?
Customers of City of Salem utilities can sign up and make a profile to allow online payment for their bills. For people who haven’t registered, the eGov online payment system also has a “Quick Pay” button that lets them make a one-time payment without having to sign up or log in.
Does Salem have a utility billing office?
Our office is proud to serve the people of Salem by making more than 14,000 utility bills every month. These may include any combination of electric, water, sewer, totes, and/or dumpster charges. We coordinate with the City utility departments and meter services to provide clear and accurate billing.
Does the city of Salem offer online payment?
The following services can be paid for online through the City of Salem Collector’s Office. For services from the City Clerk’s Office, please scroll down. If you were given a discount on a current bill, please use the link below for Excise Tax – Delinquent.
How do I pay for Salem City Hall Tickets?
Some tickets may not appear on our payment site at this time. You can pay at the Salem City Hall Collectors Office in person, by mail at 93 Washington Street Room 4 Salem, MA 01970, or in our drop box, which is to the left of the front stairs of Salem City Hall.
