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Paying your utility, tax, and other bills to the City of Salisbury is easy and convenient when you know all the options This comprehensive guide provides step-by-step instructions for paying City of Salisbury bills online, by phone, or in person
Overview of City of Salisbury Bill Payment
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The City of Salisbury offers online and phone payment options for all utility bills, taxes, and fees.
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Payments can be made as one-time payments or recurring through an online portal.
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Utility bills have no convenience fees for online/phone payments by credit card or eCheck,
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Non-utility online payments by credit card have a 2.4% convenience fee.
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eCheck payments have no fees for any bills.
Pay Online
Paying online through the Paymentus system is the easiest way to pay your City of Salisbury bill. Here’s how:
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Go to pay.salisburync.gov and select “Pay Your Bill Online.”
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Choose the type of bill to pay. Enter your account number.
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Select payment amount and method – credit/debit card or eCheck.
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Enter your payment details and submit.
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For recurring payments, create an online profile to save payment information.
Online Payment Convenience Fees
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Utility Bills – No convenience fee for online payments, regardless of method.
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Non-Utility Bills – 2.4% convenience fee applied to credit card payments only.
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eCheck Payments – No convenience fees for any bills paid by eCheck.
Pay by Phone
Call 1-888-250-1639 to pay your City of Salisbury bill over the phone. You’ll need:
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Bill type (utility, tax, fee, etc)
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Your account number
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Credit card or checking account information
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Payment amount
It’s an automated system so your information is secure.
Pay In Person
You can pay your City of Salisbury bill in person at:
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City of Salisbury Finance Department
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125 N. Division Street
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Salisbury, MD 21801
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Monday-Friday 8:30am-5pm
Avoid Late Fees and Disconnection
Pay your City of Salisbury bills by the due date to avoid penalties:
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Late fees – Vary by bill type, up to 10%
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Water service disconnection – For unpaid utility bills
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Tax sale – Unpaid property taxes get sent to tax sale
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Collection notices – Past due accounts referred for collection
Assistance Programs
If you are having trouble paying your City of Salisbury bill, these programs may help:
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Utility billing assistance – Payment plans or assistance funds may be available for qualifying residents. Contact the billing office.
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Tax credits – Homeowners may qualify for property tax credits like the Homestead Tax Credit. Apply with the MD Assessment Office.
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Leak adjustment – One-time adjustment offered for utility bills with qualifying leaks. Restrictions apply.
Manage Your City of Salisbury Account
Take advantage of online self-service to conveniently manage your account:
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Access billing and payment history
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Sign up for paperless billing
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Update contact information
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Set up automatic payments
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Monitor water usage
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Submit meter readings
Changes to Account Address
Keep your account address updated with the City Billing Office to ensure bills and notices are properly delivered.
Frequently Asked Questions
What are the accepted payment methods?
- Online/phone payments can be made by credit card or eCheck/ACH. Cash or check is accepted in person only.
When are bills due?
- Due dates vary by bill type but are typically 20-30 days after billing.
Who do I call for billing questions?
- Contact the City of Salisbury Billing Office at 410-548-3140 for account and billing questions.
Where can I get a copy of my bill?
- Download copies of current and past bills through the online payment portal. Or call the billing office.
How do I set up a recurring payment?
- Recurring payments can be scheduled through the online portal or by submitting a form to the billing office.
Paying Your City of Salisbury Bill
Paying your City of Salisbury utility, tax, and other bills is quick and easy through the available online, phone, and in-person options. Be sure to pay by due dates to avoid penalties and take advantage of account management services. Reach out to the billing office if you need assistance or bill copies.
