How to Pay Your Bill to the City of San Jose

Living in the city of San Jose provides residents with great municipal services and amenities But paying your city bills for utilities, permits, business licenses, and more is an important responsibility The City of San Jose offers fast, convenient payment options to make paying your bill quick and hassle-free.

You can pay city bills online by phone by mail, or in person. The City of San Jose prioritizes giving residents flexible payment choices. Read on to learn the easy process for paying your bill to the City of San Jose.

Online Bill Pay with the City of San Jose

The fastest and most convenient way to pay your city bill is through San Jose’s online payment system. Online payments can be made 24/7 and offer instant processing.

To pay your bill to the City of San Jose online, follow these steps:

1. Go to www.sanjoseca.gov/paybill and click on the link to sign into your account.

2. Browse the categories or search for your bill by name or account number.

3. Select your bill and choose the amount to pay if applicable.

4. Enter your payment details such as credit card or bank account info.

5. Review your payment and submit.

6. A confirmation page and email receipt will be sent instantly.

Payments made online are processed immediately, so your account is credited right away. The ability to pay bills from home makes life easier.

Paying Over the Phone

In addition to online payments, you can pay your City of San Jose bill conveniently over the phone.

To make an automated payment by phone:

1. Call 1-800-PAY-CITY and follow the bill pay prompts.

2. Enter your account number and billing details when requested.

3. Select your payment amount and submit your credit card or bank account info.

4. Stay on the line to receive a confirmation number for the payment.

5. A receipt will be emailed to you.

You can also speak to a customer service agent for assistance paying your bill over the phone during business hours.

Paying Bills by Mail

To pay your city bill through the mail, simply send a check or money order to the address below:

City of San Jose
Bill Payment Center
PO Box 30000
San Jose, CA 95112

Be sure to include your account number and information on the check. Allow 7-10 days for mailed payments to process to avoid late fees. You can also use the remittance stub or coupon from your paper bill when paying by mail.

In-Person Payments

For those who prefer paying their bills in person, there are two City of San Jose customer service centers:

• City Hall – 200 E Santa Clara St, San Jose, CA 95113

• De Anza Building – 5101 Great America Pkwy, Santa Clara, CA 95054

The service centers accept cash, checks, money orders, and credit/debit cards. You will receive a printed receipt for your records. This option is best for those who don’t have bank accounts or prefer paying in cash.

Setting Up Automatic Bill Pay

For hands-free bill pay, you can enroll in automatic payments with the City of San Jose. This automatically deducts your bill from a debit/credit card or bank account each month.

To enroll:

1. Login to your account at www.sanjoseca.gov/paybill.

2. Click on AutoPay and enter your payment information.

3. Select the date each month you want payments withdrawn.

4. Confirm the details and submit.

You’ll never miss a payment deadline again with automatic bill pay setup!

Payment Support from the City of San Jose

If you need help with paying your city bill, customer service is available:

• Call 1-800-PAY-CITY for billing and payment questions.

• Email [email protected] for support.

• Chat live on the website with a billing representative.

• Visit a customer service center in person for assistance.

The City of San Jose provides top-notch customer service to residents paying bills. Reach out by phone, email, chat, or in person.

Avoid Late Fees and Service Disruption

Paying city bills on time helps you avoid:

• Late payment fees and penalties.

• Disconnection or shut-off of utilities or services.

• Damage to your credit standing and score.

• Collection agency involvement and legal action.

• Difficulty obtaining city permits and licenses.

Set calendar reminders for your bill due dates and enroll in autopay to never miss a payment. Keeping your accounts in good standing saves you money.

Benefits of Paying Your City Bill on Time

Customers who pay their city bills on time benefit in the following ways:

• Avoid extra late fees and penalties.

• Maintain uninterrupted access to utilities and services.

• Keep a good credit score and lending options.

• Receive any eligible resident discounts and rebates.

• Obtain permits and licenses easily for property improvements or business needs.

• Qualify for additional city assistance programs if needed.

• Enjoy a good relationship and standing with your local government.

Paying on time leads to financial benefits and shows you are a responsible, contributing member of your community.

Key Takeaways for Paying Your City Bill

Remember these tips when you need to pay your bill to the City of San Jose:

• Pay conveniently online 24/7 using the city’s payment portal.

• Call 1-800-PAY-CITY to pay fast over the phone.

• Mail a check or money order to the billing address if you prefer.

• Set up automatic payments to have your bill paid automatically each month.

• Pay in person at a customer service center if you need assistance.

• Avoid late fees and disruption of services by paying on time.

• Contact customer service through any channel with questions or issues.

Paying your city bills should be simple and stress-free. The City of San Jose offers diverse options to make bill pay easy for all residents.