Keeping your utility payments up-to-date with the City of Santa Fe is important. The Utility Billing Division offers Santa Fe residents various quick and easy options to pay utility bills for water, sewer refuse and other services. This article explores the methods customers can use to pay City of Santa Fe utility bills.
Pay Online
The fastest way for most customers to pay their City of Santa Fe utility bill is online, The online payment system is available 24/7 and accepts major credit/debit cards,
To pay online, go to the City’s website and click on “Pay My Bill Online.” Log in using your account number and password. Select the services you want to pay for, enter payment details and submit.
Online payments process instantly, so you can avoid late fees as long as you pay by the due date. You can also view payment history and set up paperless billing.
Pay By Phone
In addition to the website, City of Santa Fe customers can pay by phone by calling 505-955-6949. This automated phone system is available anytime to make a payment with your credit/debit card.
To use the pay by phone option, call the number and follow the system prompts to enter your account information and card details. The phone system is available 24 hours for your convenience.
Pay In Person
To pay your utility bill in person with cash, check or money order, visit the Utility Billing office at 801 W. San Mateo Road in Santa Fe.
The office hours are Monday through Friday from 8:00 AM to 4:30 PM, excluding holidays. You can get assistance from customer service staff when paying in person.
An after hours drop box is also located in the parking lot for your convenience. Payments left in the drop box by 4:30 PM each day will be processed same-day.
Pay By Mail
Mail your utility bill payment with a check or money order to:
City of Santa Fe Utility Billing Division
P.O. Box 909
Santa Fe, NM 87504-0909
Be sure to allow 3-5 business days for delivery and processing to avoid late fees. Include your remittance stub to ensure proper crediting to your account.
Recurring Auto-Pay
For hands-free utility bill payment, enroll in the City’s auto-pay program for automatic monthly payments. This deducts your bill amount directly from your checking account or credit card each month.
Download the auto-pay form online and submit with your account details. You can also set up direct debit payments through your own bank. Just allow 10 days for processing.
Third Party Bill Pay
Many banks and credit unions offer bill pay services you can use to pay your City of Santa Fe utility bill. This lets you pay online through your bank’s website, usually at no cost.
Check with your financial institution to see if they offer bill pay. Provide your utility account number and payee details. Schedule recurring payments or initiate one-time payments.
Payment Locations
In addition to the Utility Billing office and website payments, City of Santa Fe utility bills can also be paid at:
- Albertson’s – Cerrillos Road
- Albertson’s – St. Francis Drive
- Albertson’s – Zafarano Drive
- CVS Pharmacy – Cerrillos Road
- CVS Pharmacy – St. Michaels Drive
- Tienda Los Paisanos – Alarid Street
- Tienda Guadalupana II – Agua Fria Street
- Tienda La Cantera – Camino Carlos Rey
- Walgreens – Airport Road
- Walgreens – Cerrillos Road
- Walgreens – St. Michaels Drive
Avoid Late Fees
Review your City of Santa Fe utility bill closely each month and pay the total due by the deadline. Late payments incur a penalty, so take advantage of the many convenient payment options to pay on time.
Contact the Utility Billing Division customer service team with any questions about your account, payment assistance programs, or the various payment methods offered to Santa Fe utility customers.
Welcome to Santa Fe County Utilities
Santa Fe County Utilities provides water and wastewater services to various areas beyond the City limits. If you would like to inquire about our services, please call or come by. We look forward to serving you.
Commercial and Residential Water and Wastewater Service Rates
On June 12, 2018, the Santa County Board of County Commissioners approved new rates for water and wastewater services. Please see Ordinances 2018-3 and 2018-4 or rate sheet summary for the new rates which will become effective July 13, 2018.
For questions, comments and concerns, you can also call the main line at (505) 992-9870 or if it is an after hours emergency, please call 505-629-4631 or you can email us at [email protected]
Santa Fe County Water/Wastewater Operations Physical Address 424 NM 599 Frontage Road Santa Fe, NM 87507
Mailing Address P.O. Box 276 Santa Fe, NM 87504 Office Hours Open Monday – Friday from 8 a.m. – 5 p.m. Closed on weekends and County Holidays
Conjunctive Use Management Plan
City Hall Highlights: Water Billing Update from the Sangre de Cristo Water Division
FAQ
How do I contact the city of Santa Fe?
How much is the average water bill in New Mexico?
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Utility
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Average cost in New Mexico
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Utility
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Average cost in New Mexico
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Monthly water bill
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$32
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Internet
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$30
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Natural gas
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$60
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Who is the director of public utilities in Santa Fe?
City Announces New Public Utilities Director John Dupuis. Santa Fe, February 6: John Dupuis has been chosen by City Manager John Blair to lead the Public Utilities Department. Dupuis will start in the new position on Monday, March 6, 2023.
Is Santa Fe a city or town?
Santa Fe is the oldest European settlement west of the Mississippi River and the oldest capital city in the United States. In 1607, only a few people lived in Santa Fe. It wasn’t until 1609–1610 that the conquistador Don Pedro de Peralta really settled there.
How do I pay my utility bill in Santa Fe NM?
At 801 W. Utility Billing and Water Divisions, there is a drop box where payments can be left. San Mateo, Santa Fe, NM 87505. A bill payment due date that falls on a Saturday, Sunday, legal holiday, or other day when City offices are closed will be pushed back to the next business day.
How do I deposit a water bill in Santa Fe NM?
Click on this form, fill it out, and send it along with a voided check or a deposit slip that has your routing and account numbers on it. You can mail the form and check to the City of Santa Fe Water Division at PO Box 5439, Santa Fe, NM 87502 or drop them off in person. In person at 801 W. San Mateo Rd at the cashier’s window.
Where can I send money to Santa Fe Water Division?
Via mail sent to City of Santa Fe Water Division, PO BOX 5439, Santa Fe, NM 87502. In person at 801 W. San Mateo Rd at the cashier’s window. In person at City Hall, 200 Lincoln Ave, ground floor in the accounts receivable office. Return to Questions I am behind with my payments! What are my options?.
What services does Santa Fe County utilities provide?
Santa Fe County Utilities provides water and wastewater services to various areas beyond the City limits. If you would like to inquire about our services, please call or come by. We look forward to serving you. Rates for Santa Fe County Utilities will change in Fiscal Year 2025, which runs from July 1, 2024, to June 30, 2025.
Can I pay my water bill in Santa Fe?
The City of Santa Fe offers assistance to qualifying customers struggling to pay their water bill. You may qualify for relief if you have an income that falls below the City’s Low Income Limits. Those who want help must live at the service address they are applying for and be individually metered.
How do I send a deposit to Santa Fe utility service?
You are welcome to either email it to us at utilitycustomerservice@ci. santa-fe. nm. us or bring it in person to us at 801 W. San Mateo Rd. You have to pay a deposit to set up new services in the City of Santa Fe. This is because all tenants have to pay a deposit for utility service.
