In the city of Sopchoppy, paying your water bill is an important part of living, but it doesn’t have to be hard. We want it to be as easy and quick as possible for you to pay your water bill at the City of Sopchoppy. This article will teach you everything you need to know to pay your Sopchoppy water bill, from how to read your bill to the different ways you can pay it.
Overview of the City of Sopchoppy Water Utility
The City of Sopchoppy provides water services to residents and businesses located within the city limits. The city’s water system sources water from local wells and provides treatment to ensure the water meets all federal and state standards.
The city’s Public Works Department is in charge of running and maintaining the water system. They keep an eye on how it’s used, make sure there’s enough water pressure, and test it as needed.
Residents are billed every month for water service by the city. Water meters at each home keep track of how much water is used, which is then used to figure out how much to charge you on your bill.
What to Expect on Your Sopchoppy Water Bill
Water bills in Sopchoppy are issued monthly and typically include the following charges:
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Water Usage Fee – This fee is based on the actual amount of water used, as measured by your water meter. Water usage is billed in increments of 1000 gallons. Current water rates are $3.25 per 1000 gallons.
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Base Charge – This is a fixed monthly charge to cover basic operating costs of providing water service. The current base charge is $17.50 for a 5/8″ meter.
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RTS Charge – This stands for Reuse Treatment System It is a fixed monthly charge of $14.75 to cover the city’s wastewater treatment system
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Solid Waste Charge – This fixed monthly fee of $23.55 goes towards garbage collection services.
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Stormwater Fee – This is a monthly fee of $7.50 for residential properties to maintain the city’s stormwater system.
All of these fees will be shown on your monthly bill, along with any past-due balances.
When are Water Bills Due in Sopchoppy?
Water bills in the City of Sopchoppy are due for payment by the 10th of each month. The due date will be clearly printed on your monthly bill.
Bills are sent out around the 25th of the month prior to the service period. For example, you would receive your July water bill in late June and it would be due by July 10th.
How to Pay Your Sopchoppy Water Bill
The City of Sopchoppy offers residents several convenient options for paying water bills:
Pay Online
The fastest and most convenient way to pay is through the city’s online payment portal, available at https://sopchoppy.authoritypay.com/. This allows you to securely pay your water bill online 24/7 using a credit/debit card or eCheck. You’ll need to have your account number handy, which can be found on your monthly bill.
Pay by Phone
You can pay over the phone by calling the City Utilities Department at (850) 962-4611 during normal business hours (Mon-Thu 8am-4:30pm, Fri 8am-12pm). They accept payment by credit/debit card over the phone.
Pay by Mail
Mail in a check or money order payable to City of Sopchoppy using the payment stub from your water bill. Be sure to mail it several days before the due date to ensure it arrives on time. Send payments to:
City of Sopchoppy
PO Box 1219
Sopchoppy, FL 32358
Pay in Person
You can pay your water bill in person at City Hall located at 105 Municipal Avenue during normal business hours. They accept cash, check, money order or credit/debit card.
Recurring Payments
For convenience, you can enroll in auto-pay through the online payment system to have your bill paid automatically each month on the due date. You can still view your monthly bill online while enjoying the convenience of automated payments.
Budget Billing
This program allows you to pay a fixed amount each month based on your average usage to make budgeting easier. Your account will be reviewed periodically and adjusted if needed to cover actual charges. Sign up for budget billing online or contact the Utility Billing Department.
Emergency Rental Assistance
Residents facing financial hardship may qualify for emergency rental assistance for help paying utility bills, including water service. More information is available at www.sopchoppy.org.
Avoid Late Fees and Disconnection
To avoid late fees, it’s important to pay your water bill by the 10th of each month. A late fee of $10 or 5% of the unpaid balance (whichever is greater) will be charged on delinquent accounts.
If your water bill remains unpaid for 30 days past the due date, your service may be disconnected. A $50 disconnection/reconnection fee will then apply if your service is interrupted. Service will only be restored once all past due bills and fees have been paid.
Disconnects can be avoided by paying by the due date or proactively contacting the Utility Billing Department if you anticipate difficulty paying on time. They can discuss payment plan options with you.
New Water Rates
An important notice for Sopchoppy water customers – new water rates took effect October 1, 2024. The rate for water usage (per 1000 gallons) increased from $3.00 to the current rate of $3.25. The minimum monthly base charge is still $17.50.
Detailed information on the new water rates can be found on the City’s website at www.sopchoppy.org. Please review the new rates carefully as they will impact your monthly water bills.
Accessing Account History and Usage Information
To view your past water bills and payment history, log into the online payment portal using your account number and password. This allows you to monitor your usage and charges over time.
You can also contact the Utility Billing Department to request account history and usage information. They can look up and provide details on your previous bills and meter readings.
Analyzing your usage can help identify leaks or other issues leading to higher than normal bills. The city also offers tips to conserve water and lower your usage.
Contacting the Water Utility with Questions
The City of Sopchoppy Utility Billing Department is available to provide assistance with any questions about your water service or bills.
You can call them at (850) 962-4611 during normal business hours – Monday to Thursday 8am to 4:30pm and Friday 8am to 12pm.
Email inquiries can also be sent to [email protected]. Be sure to include your name, account number, and contact information in the email so they can efficiently respond.
When contacting the Utility Billing Department, they will need to verify your identity by requesting account details for security purposes. Having your account number readily available speeds the process.
The friendly and knowledgeable staff is available to explain charges, set up payments plans if needed, update account information, resolve issues with bills, and more. They are committed to providing excellent customer service to the residents of Sopchoppy.
Moving In or Out of Sopchoppy
If you are establishing new water service when moving into the City of Sopchoppy, you’ll need to contact the Utility Billing Department to set up a customer account. This kicks off the process of getting your water meter read and bills issued in your name.
When moving out of Sopchoppy, make sure to notify the utility at least one week in advance to schedule a final meter reading. You will receive a final bill that covers charges up through the date service is discontinued. Any deposit on your account will be applied to the final bill or refunded if there is a credit balance.
Notifying the utility promptly when establishing or discontinuing service ensures billing accuracy.
Sopchoppy Offers High-Quality Water at Reasonable Rates
Paying your monthly water bill allows the City of Sopchoppy to deliver safe, reliable water service while maintaining and improving infrastructure. The city works diligently to provide quality drinking water at reasonable rates for our community.
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Does city of Sopchoppy (fl) process payments?
doxo processes payments for all City of Sopchoppy (FL) services, including Water & Sewer and others. Do you work for City of Sopchoppy (FL)? City of Sopchoppy (FL) was added to the directory by a user. Enroll in the doxo bill pay network to activate direct electronic payments.
What happens if I don’t pay my water bill in Sopchoppy?
In addition, a $5. 00 late fee will be added to any unpaid sewer balance. Accounts that remain past due are subject to disconnect the following month and will remain so until the account is paid in full including a $50. 00 reconnect fee. Water utility service can be activated by coming to City Hall in Sopchoppy.
What does the city of Sopchoppy do?
The City of Sopchoppy works to make sure that the drinking water stays clean after it leaves the treatment plant. This is done through continued maintenance and repair to pipes, valves, hydrants, and meters that are part of our extensive water distribution system. The city provides water service to city and non-city residents.
How do I activate water service in Sopchoppy?
Water utility service can be activated by coming to City Hall in Sopchoppy. For service with an existing meter, you must provide the service address, mailing address, start date, valid photo i. d. , and a copy of a purchase agreement or a lease agreement.
How does the city of Sopchoppy monitor our drinking water?
To ensure the consistent quality of our drinking water, the City of Sopchoppy routinely monitors our drinking water throughout the system. Also, people who are certified by the state work 365 days a year to watch over and protect our drinking water and its quality.
When is a budget workshop in Sopchoppy?
8/17/2024 – The City Commission of the City of Sopchoppy will be holding a budget workshop on Tuesday, August 20, 2024, at 5:30 p. m. in the commission chambers located at City Hall, 105 Municipal Avenue, Sopchoppy, FL. The purpose of the workshop is to discuss/develop the 2024/25 fiscal year operating budgets.
