Paying your water bill is an essential responsibility as a resident of the City of St. Clair Shores. The city provides water services to all homes and businesses, and in return, expects customers to pay their water bills in a timely manner. Failure to pay water bills can result in service disruptions or additional fees, so it’s important to know your options to pay on time. In this article, we’ll explain everything you need to know about paying your St. Clair Shores water bill.
Overview of St. Clair Shores Water Billing
The City of St. Clair Shores provides water service to all residents and charges for this service on a quarterly basis. Water bills are sent out on the first day of January April, July and October. Payment for each quarterly bill is due approximately three weeks after the bills are mailed.
Water rates are charged on a per-unit basis, with rates reviewed annually and approved by City Council. The water rate helps cover the city’s costs for water treatment, infrastructure maintenance, operations, and capital improvements. In addition to the water usage rate, bills include a fixed customer or readiness-to-serve charge based on meter size.
When to Expect Your Water Bill
Because St. Clair Shores bills quarterly, you can expect a bill in:
- January
- April
- July
- October
Mark your calendar with these dates so you can watch for your bill and avoid late fees. The due date is printed on your bill and is generally 3 weeks after the bill is issued.
If you don’t receive your bill, contact the Water Billing Department immediately to check on the status. It’s your responsibility to pay on time, even if there are mail delivery issues.
Payment Options for St. Clair Shores Water Bills
The City of St. Clair Shores offers several convenient payment options
Pay Online
The easiest way to pay is online through the city’s website. You can make quick online payments using your checking account, credit card, or debit card. Visa, MasterCard, and Discover are accepted.
To pay online, visit the Online Payments page and select Water Bill from the dropdown menu. You will need your account number and an invoice number, both of which can be found on your paper bill.
Pay by Phone
Call the city’s automated pay-by-phone line at 844-806-2396. You can use a debit card, credit card, or electronic check. The interactive voice system will guide you through the steps.
Pay by Mail
Detach the payment stub from your water bill and enclose it along with your check or money order. Mail your payment to the address printed on the stub. Allow 7-10 days for mailed payments to avoid late fees.
Pay in Person
Visit St. Clair Shores City Hall at 27600 Jefferson Ave to pay your water bill in person at the cashier’s office. You can pay using cash, check, money order, or credit/debit card. City Hall is open Monday-Friday from 8 a.m. to 4:30 p.m.
Enroll in AutoPay
For hassle-free payments, enroll in the city’s automatic payment program. Your water bill will be paid automatically each quarter using your checking account. Download an AutoPay form and submit it along with a voided check to start auto-debit payments.
Avoid Late Fees
Pay your water bill by the due date printed on your invoice to avoid late fees. A 10% penalty will be added if payment is not received on time. Failure to pay your water bill after two notices will result in a water service shutoff.
If you are having difficulty paying on time, contact the Water Billing Department right away. You may be eligible for a payment plan. Shutoffs can be avoided with proper notification and payment arrangements.
Budget Billing for Consistent Payments
St. Clair Shores offers a Budget Billing program to help customers manage the fluctuation in quarterly water bills. With this program, your payment stays the same each month based on your previous usage history.
To enroll, fill out an AutoPay form and submit proof of automatic bank withdrawals. Your account will be reviewed annually and adjusted accordingly. Contact the Water Billing Department for eligibility requirements.
Assistance Programs for Qualified Residents
If you are having difficulty affording your water bill, check if you qualify for a water assistance program:
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The Great Lakes Water Authority offers the Water Residential Assistance Program (WRAP) for low-income residents in Wayne, Oakland, Macomb counties and Detroit. Contact WRAP at 313-386-9727.
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Additional aid may be available from the Heat and Warmth Fund (THAW) or Salvation Army. Call 211 for information on assistance programs.
The City of St. Clair Shores wants all residents to have affordable access to water. Reach out for help if you are struggling with payments.
Final Bills and Closing Accounts
If you are moving out of St. Clair Shores, you must close your water account and pay a final bill. Contact the Water Billing Department to schedule a final meter read appointment. The final bill will be issued the day after your appointment and auto-pay will be canceled.
Make sure the city has your forwarding address to send the final bill. Payment is due upon receipt of this final bill.
Communicating with the Water Billing Department
Contact the Water Billing Department with any questions about your water bill, payment options, assistance programs, service issues, or account changes.
Water Billing Department
27600 Jefferson Ave.
St. Clair Shores, MI 48081
Phone: 586-447-3317
Email: [email protected]
Hours: Monday-Friday from 8 a.m. to 4:30 p.m.
The Water Billing Department team is available to provide excellent customer service and helpful information to St. Clair Shores residents.
Changes to Water Rates
Water rates are reviewed annually and subject to approval by City Council. Rate increases may occur as needed to fund system upgrades, maintenance, and operations. Check the city website or contact the Water Department to learn about any upcoming rate changes.
Signing up for e-billing can ensure you receive timely notifications about water rate adjustments. The sooner you know, the more time you have to budget for bill changes.
Checking for Leaks to Avoid High Bills
If your water bill seems unusually high, check for leaks! Dripping faucets and running toilets can waste hundreds of gallons each month. Here are some tips:
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Take a meter reading before bed and again in the morning. If it changes with no water use, you likely have a leak.
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Check for dripping faucets and showerheads. Replace worn washers, seals, and gaskets.
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Test toilets by putting dye tablets or food coloring in the tank. If color appears in the bowl without flushing, there is a silent leak.
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Examine irrigation systems and pipes for drips or cracks that allow water to escape.
Catching and fixing leaks quickly keeps your water bill lower! Small leaks can waste thousands of gallons over time.
Disputing or Questioning Your Water Bill
If you notice an unusually high balance on your water bill, don’t hesitate to contact the Water Billing Department. There could be an error with the meter read or your account.
First, double check for leaks at home. If no leak is found, an official investigation can be requested. You may need to pay a deposit for a meter re-read or replacement to check accuracy. Bills can also be researched for past readings and averages to assess any discrepancy.
With open communication, most billing questions and errors can be resolved quickly. St. Clair Shores aims to have transparent, accurate water billing practices.
Smart Metering in St. Clair Shores
St. Clair Shores has upgraded approximately 90% of its residential water meters to AMI smart meters. These meters transmit usage data through secure networks to the city for billing. This allows for automated reads without having to access meters on private property.
Smart meters help customers track water usage more closely and detect abnormal spikes that indicate leaks. They provide billing accuracy and operational efficiency for the city. Reports can ensure readings align with actual consumption. Let the Water Department know if you still need your old meter upgraded.
E-Billing and Account Management
Managing your St. Clair Shores water account is simple and convenient with e-billing and online account tools.
Sign up for e-billing to receive water bills directly via email rather than paper statements. Email reminders can help you pay on time, plus reduce late fees and paper waste.
Through your online account portal, you can:
- View current and past water bills
- Make
Moving to St Clair Shores? 5 Things You NEED to Know.
FAQ
How often do you get a water bill in Michigan?
Your water bill should arrive on or around the first of every even month (February, April, June, August, and October). 3. When is my bill due? Payment is due, without penalty, 30 days after the bill date.
How much is a parking ticket in St. Clair Shores?
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PARKING VIOLATIONS
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Fine
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Points
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Double Parking
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$180
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0
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Park – Fire Route
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$100
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0
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Commercial Vehicle Parked
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$75
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0
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Park Interfere / Traffic
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$50
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0
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How to pay a water bill in San Diego?
You can mail a check to the City of San Diego Public Utilities Department, P O. Box 129020, San Diego, CA 92112-9020. Once your bill(s) are sent to you, your payment will be used to reduce any amount that is still owed.
How do I pay my tax & water bill in St Clair Shores?
Tax and Water Payments are accepted at FIRST STATE BANK branches in St. Clair Shores. You must present your entire bill. Make checks payable to “City of St. Clair Shores. ” Partial payments are not accepted at the bank. Payment by check, paper or electronic, is accepted only as a conditional payment.
How do I pay my taxes in St Clair Shores MI?
All payments are credited for the business date they are received in the Treasurer’s Office. You can mail your payment to 27600 Jefferson Ave. if you don’t have your bill or return envelope. , St. Clair Shores, MI 48081. Tax and Utility bills can be paid by credit card or e-check. This service is currently offered through Point and Pay, LLC.
Who provides water in St Clair Shores Michigan?
The City of St. About 59,715 people who live in the St. Clair Shores area get their water from Clair Shores Water, which is part of the City Department of Public Works’ Water Maintenance Division. Clair Shores, Michigan.
Does St Clair Shores city water have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires St. Every year, Clair Shores City Water will test the water quality in the area and send out a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
How do I pay my doxo bill in St Clair Shores?
Doxo lets you pay your bills safely, but it’s not connected to or backed by City of St. Clair Shores (MI). Credit or debit cards from Visa, MasterCard, or Discover can be used to pay. You can also use Apple Pay or your bank account.
How do I Stop my Water service in St Clair Shores?
When you move out of a home in St. Clair Shores, you’ll need to stop your water service with the St. Clair Shores Water Department, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
