As a resident or business owner in Sterling, Illinois, you receive monthly bills for city provided utilities like water, sewer, and trash services. Paying these bills promptly and in full is an important responsibility to maintain uninterrupted service The City of Sterling offers customers multiple options to pay utility bills conveniently This guide will outline the payment methods accepted and provide tips to avoid penalties for late payment.
Overview of Paying Sterling Utility Bills
Customers can pay their Sterling utility bills
- Online through the city’s website
- By phone using an automated system
- Automatic bank account deductions
- By mail
- In-person at City Hall
Online and automated payments allow fast and easy bill payment 24/7. Mailing in or dropping off payments are alternatives for those who prefer offline options.
Paying Your Sterling Utility Bill Online
The fastest way to pay is through the City of Sterling’s online payment portal:
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Visit www.sterling-il.gov and click on “Pay Utility Bill”
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Register for an account with your account number email and password
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Select your outstanding balance and payment amount
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Enter bank account or credit/debit card information
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Receive emailed confirmation and payment receipt
Online payments post to your account within 1 business day. You can also view statements and payment history when logged into your online account.
Paying Your Sterling Utility Bill By Phone
In addition to online payments, the City of Sterling offers an automated phone payment system at 877-383-1639.
To pay by phone:
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Call the toll-free phone number
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Enter your Sterling account number
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Use your touch-tone keypad to enter payment info
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Receive a confirmation number at the end
The automated phone system is available anytime to make quick payments by phone.
Paying by Automatic Bank Account Deductions
For hassle-free payments, sign up for automatic deductions from your bank account each month. Download the authorization form from the City of Sterling’s website and submit it by mail or in-person. Your payment will automatically be withdrawn on the due date each billing cycle.
Paying Your Sterling Utility Bill by Mail
Utility payments can also be mailed with your payment stub to:
City of Sterling
212 3rd Ave
Sterling, IL 61081
Allow 5-7 business days for mailed payments to post to your account. Pay early to avoid late fees if paying by mail.
Paying Your Utility Bill In-Person
You can pay with cash, check, or credit/debit card in-person at:
City of Sterling City Hall
212 3rd Ave
Sterling, IL 61081
In-person payments allow instant posting to your account. City Hall is open Monday-Friday 8:30am-5:00pm.
Avoid Late Fees and Service Disconnection
Pay your Sterling utility bill in full and by the due date each month to avoid penalties. Bills paid after the due date incur a 10% late fee.
Accounts past due over $100 are subject to water service disconnection. You’ll receive a shutoff notice allowing 10 days to bring the account current before disconnection.
If your service is disconnected for non-payment, a $75 reconnection fee also applies. The City only accepts cash or card – no checks – for restoration of disconnected service.
Payment Assistance For Hardship Cases
If unable to cover the full balance, Sterling offers programs to help:
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Payment plans – Make installments over time
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LIHEAP – Grants for utility bills if income-eligible
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Aid from nonprofits like United Way
Apply early for assistance to avoid disruption of your utility services. The City can evaluate options and solutions for your situation before an account becomes delinquent.
Sterling Bank – Bill Pay Commercial (2007)
How do I pay my utility bill in Sterling?
For questions about your sewer and/or trash service or bill, please contact the City of Sterling Finance Division. At the Sterling Utilities Services website, you can now pay your bills online, see your bill, and look at your account history. You will need to create a username and password to pay your bills online.
How do I pay my utility bill online?
It is now possible to pay your bills online at Sterling Utilities Services. You can also see your bill and account history. You will need to create a username and password to pay your bills online. To cancel your utility bill or change your address please contact Illinois American Water Company at 1-800-422-2782.
How do I pay my solid waste/sewer bill?
You can use a debit card, credit card, E-Check, or recurring credit card payment to pay your solid waste or sewer bill online. You can also set up automatic withdrawal from your checking or savings account. You can also bring your bill to Sterling City Hall, mail it to the city, or drop it off at the trash can on E. 3rd Street that is owned by the city.
What services does sterling offer?
Sterling offers outstanding services to its citizens. Sterling works hard to provide quick and good services, whether it’s keeping its streets safe, parks clean, or people involved.
How does the Sterling Police Department handle accident reports?
Sterling works hard to provide quick and good services, whether it’s keeping its streets safe, parks clean, or people involved. To make the process of processing and sending accident reports better, the Sterling Police Department has hired LexisNexis to handle and send its reports over the Internet.
How do I Manage my water bill?
WaterSmart allows you to easily manage your household water bill through their website. You can: View and pay your monthly water bill. Evaluate your bill by comparing it to past usage. Track your water usage over time. See how your usage compares to community averages. Detect leaks and potential problems early with emergency notifications.
