Paying your water bill to the City of Tampa is easy and convenient with the online payment options available. The city offers multiple ways to view and pay your bill online, so you can choose the method that works best for you. In this article, we’ll walk through the step-by-step process for paying your City of Tampa water bill online.
Ways to Pay Your City of Tampa Water Bill Online
The City of Tampa provides two primary options for paying your water bill online
- Pay Utility Bill portal on the City of Tampa website
- TampaConnect portal
Both options allow you to view your current charges, see previous bills and make a payment by credit card or electronic check. Here’s an overview of each one
Pay Utility Bill Portal
The Pay Utility Bill page is accessible directly from the City of Tampa website. To start, click the “Pay Utility Bill” link in the Water Department section. This will take you to the utility payment portal.
Once there, you’ll need to enter your 10-digit account number and the amount due on your latest bill. This allows the system to pull up your account details. If you don’t know your account number, you can search by name, address, or phone number instead.
After validating your account, you can view your current charges and balance. You can then proceed to pay by credit card or e-check. The site accepts Visa, MasterCard, American Express, and Discover cards.
TampaConnect Portal
TampaConnect is the city’s online citizen portal This site provides access to multiple city services and information in one place,
To pay your water bill on TampaConnect, first create an account if you don’t already have one. Once logged in, click on “Payments” and select “Pay Utility Bill.” You’ll then enter your account number or address to pull up your bill details.
From there, you can view your current and previous statements. When ready, click “Make Payment” to pay by credit card or e-check. TampaConnect uses the same secure payment processor as the main water bill payment site.
Step-By-Step Guide to Paying Your Water Bill Online
Here is a step-by-step walkthrough for paying your City of Tampa water bill online using the Pay Utility Bill portal:
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Go to tampa.gov/water and click on “Pay Utility Bill” in the top menu. This opens the online payment portal.
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Enter your 10-digit account number in the first box. You can find this on your printed bill statement.
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Enter the total amount due as shown on your latest bill.
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Click “Continue.” This will pull up your account details for verification.
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Review your balance and current charges. Make sure they match your bill statement.
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Select your payment method – credit card or electronic check. The site accepts Visa, MasterCard, American Express, and Discover.
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Enter your payment details and billing information. Make sure all fields are filled out accurately.
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Check the box to authorize payment of the amount due.
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Click “Submit Payment” to complete the transaction.
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The site will display a confirmation page with your payment reference number. Keep this for your records!
Once you submit payment, it takes 1-2 business days to process and post to your account. You can log back in to view your updated balance anytime.
Tips for Paying Your Water Bill Online
Here are some useful tips to ensure a smooth payment process:
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Have your water bill handy to reference your account number and balance due.
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Double check that all payment details entered are correct before submitting.
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Save your confirmation number in case you need to refer back to the transaction.
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Pay a few days before the due date to allow time for processing.
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Set up email reminders through TampaConnect so you never miss a bill.
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If you need assistance, contact the Utilities Call Center at (813) 274-8811.
Paying your City of Tampa water bill online is quick, easy, and secure. By following the step-by-step guide and tips above, you can take care of this essential task in just a few minutes from the comfort of your home.
City of Tampa Utilities
Payments made after 7pm will post the next business day
We offer several ways to pay your utility bill
Our Customer Service Portal makes it easy to view your bills, make a one-time payment, or setup automatic monthly payments via AutoPay. You can pay online using your credit or debit card. Visa, MasterCard, American Express, and Discover are accepted with no convenience fee.
You can also sign up to receive e-mail notifications when your new bill is due.
Visit the Online Access Registration page of the Customer Service Center and enter your 7-digit account number, account name, and billing zip code.
- Under “Account Name”, enter the name of your account exactly as it appears on your bill:
- For residential accounts: enter last name then first name (Jones, Mary NOT Mary Jones).
- For commercial accounts: enter the name of your business.
- Click the “Continue” button.
- Create and confirm your unique password using the format displayed on the page.
- Enter and confirm your email address.
- Click the “Complete Registration” button to finish.
Make automatic electronic bill payments through your bank. Payments can be automatically deducted from either your checking or savings account.
Please note: The City of Tampa Utilities Department does not charge for this service; however, your bank may charge a fee. Please check with your bank for details.
Select one of the following options:
- Enroll online through the Customer Service Portal. After logging in to your account, select the “Payment” tab to get started.
- Print and mail a completed Automatic Electronic Utility Bill Payment application to City of Tampa Utilities, 3402 West Columbus Drive, Tampa, FL 33607.
- Contact the Utilities Call Center at (813) 274-8811.
Please allow 4-6 weeks for your request to be processed.
- New Message on Your Monthly Bill: Once you sign up and the service is active, your monthly utility bill will include the following message: “DO NOT PAY — AUTO BANK PAYMENT SCHEDULED ON OR AFTER XX/XX/XX.”
- Automatic Payments Go Into Effect: Payments will be made automatically by electronic bank transfer on the due date shown on your bill. Your monthly bank statement will show the amount charged and the date of the transaction.
- What Happens If Your Account Has Insufficient Funds: If there is not enough money in your account on the payment date, your bank will return the automatic payment in the same way that a check will bounce when there are insufficient funds. This may result in additional fees being charged by both your bank and by the City of Tampa.
Use the pre-addressed envelope included with your bill. Make checks or money orders payable to “City of Tampa Utilities” and remember to include your 7-digit utility account number and service address. Mail should be addressed to City of Tampa Utilities, P.O. Box 30191, Tampa, FL 33630-3191.
Call the Utilities Call Center at (813) 274-8811 to pay by credit or debit card using our 24-hour phone system. Visa, MasterCard, American Express, and Discover are accepted with no convenience fee.
- When prompted to make a payment, press “1.”
- When prompted, enter your 7-digit account number followed by the # key.
- Press “1” to provide your payment information.
Pay in person at one of the businesses listed below:
- Amscot, all locations: This venue accepts cash-only payments. Additional fees may apply.
- Westshore Pharmacy, 3206 S. Westshore Boulevard: Only use this venue to pay bills that are current.
City of Tampa homeowners could see increase on utility bill
How much does a city of Tampa water connection cost?
You can pay for a City of Tampa water connection through this service. The water use should cost you less than 10 cents per day. Use this service to request information about conserving water, our most valuable resource. Use this service to request water conservation supplies. Available free to Tampa Water customers.
How do I contact the Tampa Water Department?
For general correspondence to the Tampa Water Department, use the contact number 813-274-8811. Note: For specific topics, please use the appropriate link below. Except for reporting a water leak, in which case, do not create a request and call 813-274-8811 instead.
Can I register with a 7 digit city of Tampa utility account number?
Utility account numbers have changed to a new 7-digit format as of March 11, 2019. You may still register with your 11-digit City of Tampa Utility account number. When you register, please don’t type in the zeros at the beginning, the equal sign (=), or the number that comes after the equal sign (=). (Example: 0111111-001=1 will be 111111-001).
What is the City of Tampa’s water portable meter?
This service is for making a payment for a City of Tampa Water Portable Meter. It can also be used to report an issue related to water pressure. The City of Tampa water portable meter is part of the city’s water system services.
How do I send a payment to the Water Resources Department?
Send payment to:Hillsborough County Water Resources DepartmentP. O. Box 89637Tampa, FL 33689 Department: Water ResourcesEmail: pud-publicutilitiescustomerservice@hcfl. govPhone: (813) 307-1000 Was this page helpful?.
Does Tampa have water restrictions?
City of Tampa extends one-day-per-week watering restrictions year-round. You can find your designated watering day and additional water use restrictions at tampa. gov/WaterRestrictions. UTILITY BILL TOO HIGH? Unable to make a payment?.
