How to Pay Your City of Tucson Water Bill Online

Paying your City of Tucson water bill online is a convenient way to manage your utility payments The City of Tucson offers several options for customers to pay their water bill through the online payment portal, by phone, by mail or in person This article will provide step-by-step instructions for setting up and using the online payment system to pay your City of Tucson water bill.

Overview of Paying Water Bill Online with City of Tucson

People can view their Tucson water utility account, set up automatic payments, make one-time payments, and more through the city’s online payment portal. You’ll need to make an account before you can use the online system. This account will let you safely store your payment information and handle payments.

Here are some key features of paying your City of Tucson water bill online:

• Set up automatic payments—You can choose which payment method will be used to make recurring payments. This ensures your bill gets paid on time each month.

• View statements online – By signing up for paperless billing, you’ll receive email notifications when your new statement is ready to view online.

• Make one-time payments—You can log in at any time to make one-time payments in addition to automatic payments.

• There are many ways to pay. You can use a credit card, debit card, or your bank account to make payments.

• Payment notifications – Opt in to receive emails, texts or both when payments are made.

Step 1: Register for Online Account

The first step to paying your water bill online is to register for an account in the online payment portal. Here is how to sign up:

1. Go to the City of Tucson water bill pay website at https://www.tucsonaz.gov/Departments/Water/Your-Water-Bill/Pay-Utility.

2. Under the “Pay Now or Create a Payment Portal Account” section, click on “Pay Now / Sign Up”.

3. On the next page, click the link for “New users sign up here” under the log in boxes.

4. Enter your Tucson Water account number and the phone number on your account. Click “Continue”.

5. Fill in your personal details including name, email, phone number and address.

6. Create a username and password. Be sure to choose a secure password.

7. Accept the terms and conditions and click “Create My Account”.

Once your account is created, you can start managing your City of Tucson water bill payments online.

Step 2: Set Up Payment Method

Before making online payments, you’ll need to input a payment method into your account profile. Here are the steps:

1. After creating your account, click on “Payment Methods” in the left menu.

2. Choose to add a bank account, credit card or debit card.

3. Enter the account details and billing information.

4. Review that everything is correct and click “Add Payment Method”.

You can store multiple payment methods in your account and choose which to use at checkout.

Step 3: Set Up Automatic Payments

For hands-off bill payment, you can enable automatic payments through your online account. Follow these instructions:

1. In the left menu, click on “AutoPay Program”.

2. Check the box to enable AutoPay. Choose your desired payment method.

3. Pick the day each month that you want payments to be made. You can schedule it for your bill’s due date.

4. Click “Add AutoPay” to save your settings.

Once automatic payments are activated, your water bill will be paid directly each billing cycle on the date you selected.

Step 4: Go Paperless with Online Statements

To complete the online experience, you can opt to go paperless and receive online statements rather than mailed paper bills. Here’s how to set it up:

1. In your account, click “Statements” in the left menu.

2. Check the box to enroll in paperless statements.

3. Enter your email address to receive statement notifications.

4. Click “Confirm” to go paperless.

You’ll receive an email each time a new bill is ready to view in your online account. You can also opt for text notifications.

Step 5: Pay One-Time and View Payment History

When you need to make a one-time payment, follow these simple steps:

1. In your account dashboard, click “Make Payment”

2. Enter the payment amount and choose a payment method.

3. Review payment details and click “Continue”.

4. Verify payment details and click “Submit Payment” to complete.

You can view your full payment history by clicking “Statements” and selecting a statement period.

Paying your City of Tucson water bill through the online portal is the most convenient way to stay on top of your payments. By setting up automatic payments and paperless billing, you can automate the process while still retaining full control over your account.

Other Ways to Pay Your City of Tucson Water Bill

In addition to the online payment system, the City of Tucson offers alternative ways to pay your water bill if you prefer not to pay online or want to make a one-time payment.

Pay by Phone

You can pay your water bill over the phone 24/7 using the automated payment system. Call 520-791-3242 and have your account information ready.

Pay by Mail

Mail your payment using the pre-addressed envelope included with your paper bill. Be sure to allow enough time for it to arrive by the due date.

Pay in Person

Bring your payment to one of the City of Tucson walk-in payment locations:

• Planning and Development Services Center
• Midtown Service Center
• Thomas O. Price Service Center
• Ward 2 Council Office

Cash, checks, credit/debit cards and money orders are accepted.

Third-Party Locations

You can also pay your City of Tucson water bill at local stores like Walmart or Western Union. Note there is a processing delay of 7-10 days with this option.

By taking advantage of the secure online payment system, you can simplify paying your City of Tucson water utility bill while saving time and hassle. Just register for an account, set up your payment method, enable AutoPay and go paperless.