How To Pay Your City Of Tulsa Utility Bill Online, By Phone, Or In Person

Paying your City of Tulsa utility bill on time each month is important to avoid late fees and potential service interruptions. The City of Tulsa offers several convenient payment options to fit every schedule and preference. In this comprehensive guide we’ll explain the easiest ways to pay your City of Tulsa utility bill online, by phone or in person.

Paying Your City Of Tulsa Utility Bill Online

The fastest and most convenient way to pay your City of Tulsa utility bill is online Here’s what you need to know

• Visit the City of Tulsa Utility Payments website. Go to www.cityoftulsa.org/government/departments/finance/utilities/utility-payment-options and click on the “Pay Online” button. This will direct you to the online payment portal.

• Have your account information ready. To log in, you’ll need your 9-digit customer ID and the account number printed on your latest bill. Make sure to have your bill handy so this information is readily available.

• Check account status and view billing history. After logging in, you can view bills dating back to May 1, 2021 under the “Manage Bills” tab. The “Account Summary” shows your consumption history and meter readings.

• Enroll in autopay. For added convenience, you can enroll in autopayments so your bill gets paid automatically each month. You can also update your autopay payment method at any time.

• Make a one-time payment. Enter your payment amount, then provide your debit/credit card or checking account information. Your payment will process instantly.

• No fees! The City of Tulsa does not charge convenience fees for online bill pay.

Paying online is the fastest way to ensure your payment gets credited to your account within 1-2 business days. It eliminates the need to mail payments or visit City Hall.

Paying Your City Of Tulsa Utility Bill By Phone

You can also pay your City of Tulsa utility bill conveniently over the phone using the automated IVR payment system.

To pay by phone:

• Call 918-596-9511. This is the City of Tulsa’s automated payment line. It’s available 24/7.

• Have your account number ready. The automated system will prompt you to enter your account number printed on your bill.

• Follow voice prompts. Listen to the voice prompts and follow the steps to enter your payment information using your phone keypad.

• Pay with debit/credit card or checking account. You’ll be prompted to enter your payment method details. Payments process immediately.

• Allow 1-2 days for processing. Just like online payments, phone payments take 1-2 business days to post to your account.

• A $1.50 convenience fee applies. The City of Tulsa charges a small $1.50 fee for the convenience of paying by phone using the IVR system.

Paying by phone is quick and easy. It allows you to pay on your schedule, anytime day or night. As long as you don’t mind the small convenience charge, it’s a solid payment option.

Paying Your City Of Tulsa Utility Bill In Person

You can also pay your City of Tulsa utility bill in person at one of the authorized payment locations around the city. Here are your options:

Pay at City Hall

• Address: 175 E. 2nd Street, Tulsa, OK 74103
• Hours: Monday-Friday, 8AM-5PM
• Pay with: Cash, check, money order
• After hours: A night depository is available on the west side of City Hall. Do not deposit cash – checks/money orders only.

Pay at an Authorized Payment Location

The City has dozens of authorized third-party payment locations around Tulsa where you can pay your utility bill in person for a $1.50 convenience fee.

• Find a location near you: Download the payment location list
• What to bring: Your utility bill showing your account number
• Pay with: Cash, check, credit/debit card
• Convenience fee: $1.50 per payment

Paying in person ensures same or next day processing. It’s a good option if you prefer dealing with cash or talking to a customer service rep. Just keep in mind most locations charge a small $1.50 convenience fee.

Setting Up Payment Arrangements

If you’re struggling to pay your balance in full, the City of Tulsa allows you to set up payment arrangements. Here’s how it works:

• Who’s eligible? Any customer with a past-due balance.
• How it works: You can divide your past-due balance evenly over 3 months.
• How to set it up: Call 311 or 918-596-2100 to speak with a customer service agent and establish your plan.
• Get current: You must pay your current monthly bill in addition to the installment amount.

Payment arrangements allow you to avoid shut off by paying past due amounts over an extended timeframe. Be sure to follow the terms to prevent additional late fees.

Getting Payment Assistance

If you’re facing financial hardship and unable to pay your utility bill, payment assistance may be available:

• Apply for LIHWAP: This federal program provides aid for water/sewer bills. Learn more at www.okdhslive.org.

• Contact 211: This hotline refers callers to local assistance programs.

• Tulsa Financial Empowerment Center: Provides free financial counseling. Call 918-802-7279.

Don’t let an unpaid utility bill spiral out of control. Payment assistance can help qualified applicants restore service.

Avoid The Headaches: Pay Your City Of Tulsa Utility Bill On Time

Avoid the stresses of late fees, shut offs, and collections by paying your City of Tulsa utility bill promptly each month. Online payments, phone payments, and multiple in-person options offer quick, convenient ways to pay on your schedule. Reach out for payment assistance if needed. Consistently paying on time is the key to worry-free utility service.