Pay online through your bank, its the quickest and easiest way. You can also pay at an ATM or dropping off a cheque.
Utility pre-authorized withdrawals authorize the City of Vancouver to automatically withdraw the amount you owe for your utility payment from your bank account on the due date.
Paying your water bill to the City of Vancouver is easy and convenient with online and automated options. The city provides safe drinking water wastewater/sewer and stormwater services to the community. As a customer your utility bill covers the costs of water usage and maintaining these critical systems. Read on to learn the ways you can view and pay your City of Vancouver water bill online.
Overview of City of Vancouver Water Billing
The City of Vancouver utility department issues water bills every other month to residential customers. The bi-monthly bill covers charges for:
- Water service – Based on the amount of water used, measured in cubic feet (CCF)
- Wastewater/sewer service – Based on winter water usage
- Stormwater/drainage service – A flat monthly fee to maintain stormwater systems
For a single-family home, a typical bi-monthly bill is around $100-$110 The city has about 50,000 residential water accounts
Commercial, industrial and government accounts are billed monthly or bi-monthly. Their sewer charges are based on a minimum monthly rate plus volume fees.
The city adds a 28.9% utility tax on total water, sewer and stormwater revenues. This tax helps pay for police, fire, streets and other city services.
Online Account Management
The easiest way to view and pay your City of Vancouver water bill is through the online account portal:
https://cityofvancouver.selectpaytoday.com/Utility/
With an online account you can:
- View current and past water bills
- Make a one-time payment
- Set up recurring auto-pay
- Check account balance
- View payment history
- Update account information
- Start or stop service
To get started, you’ll need your utility account number from your latest bill.
The online system is secure and encrypts all payment information. The city does not store or retain credit card or bank account numbers.
Ways to Pay Your Water Bill
In addition to the online portal, the City of Vancouver offers several ways to view and pay your utility bill:
Online
- One-time payment or recurring auto-pay via the online portal
- eBilling – Receive bill via email
Phone
- 24/7 automated voice payments: Call 360-487-7999
- Speak to a customer service rep during business hours
-
Send check or money order with payment stub to:
City of Vancouver Utility Services
PO Box 35195
Seattle, WA 98124-5195
Allow 5 business days for mail delivery
In Person
- City Hall – 415 W 6th St, Vancouver, WA
- Utility Office – 2323 General Anderson Rd, Vancouver, WA
Drop Box
- City Hall Lobby
- Outside Utility Office
The city accepts checks, cash, credit cards and debit cards for bill payment.
Payment Assistance Programs
The City of Vancouver offers two programs to help lower income residents pay their utility bills:
-
H2O Help to Others – Provides grants up to $400 to qualifying households in crisis situations. Funded by donations from residents and businesses.
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Senior Low-Income Waiver – Waives the minimum sewer base rate for seniors meeting income requirements. Must apply annually for the waiver.
Contact the utility office if you need assistance paying your water bill.
Avoid Late Fees and Disconnection
Water bills are due 21 days after the bill date. A late fee of $10 or 1.5% applies to any past due balance.
If a bill remains unpaid for two cycles, a final shut-off notice will be sent. Water service is subject to disconnection for non-payment.
Avoid late fees and disruption of your water service by paying bills on time. Sign up for recurring auto-pay or eBilling to ensure you never miss a payment.
Moving In or Out? Start or Stop Service
Notify the utility office at least 3 business days in advance when starting or stopping water service.
You can start or stop service online through your account. Or call 360-487-7999 or email the utility office.
When starting service, you’ll need to provide:
- Name
- Service address
- Start date
- Mailing address if different
- Account number or previous address
Confirm with your landlord or property owner first before starting service.
Access Your Water Usage Details
Your utility bill provides water usage for the billing period in cubic feet (CCF). Check online or on your paper bill to view:
- CCF used for water
- CCF used to calculate sewer
- Total charges for water, sewer and stormwater
One CCF equals 100 cubic feet or 748 gallons. A typical single-family home uses 10-20 CCF per month.
Monitoring your usage helps identify leaks and water conservation opportunities.
Sign Up for eBilling
Go paperless and have your utility bill sent directly to your email. Sign up for free eBilling through your online account portal.
Benefits of eBilling include:
- Faster delivery
- Reduced environmental impact
- Avoid duplicate billing fees
- Payment reminders
- Easy account access
Starting in January 2025, the city will charge $2 monthly for duplicate paper bills. Opt for eBilling to avoid this.
Get Billing and Payment Assistance
Contact City of Vancouver Utility Customer Service if you need help with:
- Understanding your water bill
- Setting up a payment plan
- Applying for financial assistance
- Resolving billing issues
- Checking payment processing
Call 360-487-7999 during business hours or email [email protected].
Friendly and knowledgeable staff can answer your questions and provide billing and payment assistance.
Paying your City of Vancouver water bill is quick and easy through the online portal. With a variety of payment options, you can choose the method that fits your needs. Take advantage of eBilling and auto-pay to simplify bill management. Contact customer service if you need help with billing or payment issues. Keeping your account current avoids late fees or disruption of this essential service.
Access your utility account online
Set up an online account. You will need your access code from your bill.
- Set up ebilling to get your next bill by email
- View past bills and payment history
- Track your utility consumption history
Pay your utility bills online through your Canadian financial institution’s website.
You must add the City of Vancouver as a payee for utilities in your account.
Know your banks transaction cut off time for online payments. Transactions made before the cut off time will be processed the same day. Transactions made on or after the cut off time will be processed the next business day.
Make sure that you add your current seven-digit utility account number (which appears on the front of your utility bill), and that you update this number if you move.
Mail a cheque to pay your utilities:
Revenue Services, City of Vancouver PO Box 7747 Vancouver, BC V6B 8R1
Make your cheque payable to the City of Vancouver. For security reasons, do not mail cash. Credit card cheques are not accepted.
Make sure to record your utility account number on your cheque.
Place your cheque into the mail slot at the south entrance of City Hall at 453 W 12th Ave.
Make your cheque payable to the City of Vancouver. For security reasons, do not pay in cash when using the mail slot.
Credit card cheques are not accepted.
Make sure to record your utility account number on your cheque.
Go to:
Development and Building Services Centre 515 West 10th Avenue
Business hours are 8:30am to 5:00pm, Monday to Friday, except statutory holidays.
Are you selling your property?
Learn how to request a meter reading if you are selling property, preparing for new tenants, or other changes to your property.
Deltona Water Bill Pay System
FAQ
How to pay a water bill in Vancouver?
Pay your utility bills online through your Canadian financial institution’s website. You must add the City of Vancouver as a payee for utilities in your account. Know your bank’s transaction cut off time for online payments. Transactions made before the cut off time will be processed the same day.
What is the phone number for the City of Vancouver water bill?
Service customer service line hours: The service customer service line for utilities is (360) 487-7999, and it’s staffed from 8 a.m. to 8 p.m. m. to 5 p. m. Monday, Tuesday, Thursday and Friday; 9 a. m. to 5 p. m. Wednesday; and closed daily from noon to 1 p. m.
How much is the average utility bill in Vancouver WA?
How to pay for utilities in Canada?
You can pay your bank or credit union’s utility bill in person, online, over the phone, at an ATM, or through online banking. Please pay well before the due date to avoid late fees and interest. Payment processing times can vary.
Does Vancouver have a water bill payment system?
Information provided by Vancouver Public Works. On Aug. 30, the city of Vancouver launched a new payment system that makes it easier and more convenient for customers to manage and pay their water, sewer, and stormwater bills.
How do I send a bill payment stub to Vancouver utility services?
Add a check to your bill payment stub and send it to City of Vancouver Utility Services, PO Box 35195, Seattle, WA 98124-5195. Please allow five business days for delivery. Customers can easily pay their water, sewer, and stormwater bills with AutoPay by using a checking, savings, or credit card account.
Does Vancouver have a new payment system?
On Aug. 30, the city of Vancouver launched a new payment system that makes it easier and more convenient for customers to manage and pay their water, sewer, and stormwater bills. Deputy City Manager Lon Pluckhahn said, “We are excited to give the people of Vancouver a better, safer way to manage their utility accounts online.”
Are utilities taxed in Vancouver?
You pay these taxes when you use natural gas, electricity, or the phone. Most utility companies in the state do the same. The City of Vancouver’s water, sewer, stormwater, and solid waste utilities all include these taxes.
What services does the city of Vancouver provide?
The City of Vancouver takes pride in delivering reliable drinking water, wastewater and stormwater services to our community. Our water system is very diverse. It has two wastewater treatment plants, aquifer-sourced drinking water distribution, and stormwater protection to improve the quality of the water that gets into our waterways.
How much water does the city of Vancouver manage?
We manage a $7 billion water, wastewater and stormwater system. The City of Vancouver protects, treats, and manages our water, which helps our community’s health, quality of life, economy, and infrastructure. Sustaining clean water In Vancouver, water surrounds us.
