Paying your utilities bill to the City of Virginia Beach is now easier than ever thanks to the availability of online payment options. With just a few quick clicks, you can review your bill details and securely pay the amount due right from your computer or mobile device. This comprehensive guide will walk you through the entire online payment process so you can keep your City of Virginia Beach utilities account up-to-date.
Overview of City of Virginia Beach Utilities Billing
The City of Virginia Beach provides water, sewer, stormwater, and trash collection services to residents and businesses located within the city limits. Utility services are billed on a monthly or bi-monthly cycle based on your location and the type of services provided.
The Public Utilities department is in charge of billing and collecting payments for the city’s utilities. They give you a number of ways to view and pay your utility bill, so you can pick the one that works best for you. For example, online payments let you pay your bill safely and at any time, without having to mail a check or go to City Hall.
Benefits of Paying Your Utilities Bill Online
Paying your City of Virginia Beach utilities bill online provides a number of advantages
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Convenience – Pay anytime, anywhere with an internet connection. Avoid trips to City Hall or buying stamps.
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Payment Flexibility – Make one-time payments or set up recurring payments from a bank account or credit card.
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Account Management – View bill details, payment history, and update account information.
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Security – Secure payment portal keeps your financial information safe.
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Alerts – Get email reminders when your bill is ready and when payment is due.
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Paperless Billing – Reduce clutter and go green by signing up for paperless billing.
Step 1: Navigate to the Online Payment Website
To get started paying your bill online, you first need to access the correct website.
Go to the City of Virginia Beach Public Utilities department website at https://www.vbgov.com/government/departments/public-utilities/Pages/default.aspx.
On the homepage, click on the “Pay Your Bill” button. This will redirect you to the secure online payment portal.
Alternatively, you can go directly to https://pu.virginiabeach.gov/customer-service/about-your-bill/pay-your-bill.
Step 2: Log In to Your Account
On the payment website, click “Login” to access your individual account.
If you already have an online account, enter your username and password and click “Login”. This will take you directly to your account dashboard.
If you don’t already have an account, click “Register” and enter your name, account number, email address, and phone number where asked. Create a unique username and password. Agree to the terms and conditions and click “Register”.
Once registered, you can log in anytime with your new credentials. The system will also send you an email to verify your account.
Step 3: Select Payment Method
After logging in, you will arrive at the account dashboard. Click “Make Payment” to start the payment process.
You will then need to choose how you want to pay:
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Credit/Debit Card – Visa, MasterCard, Discover, American Express
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Electronic Funds Transfer – Direct bank account withdrawal
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Alternative Payment Method – PayPal, Apple Pay, Google Pay
Enter the required information for your selected payment method. Make sure it is current and accurate.
Step 4: Enter Payment Details
Check the account number and balance on the payment details page to make sure they match what’s on your most recent bill.
Enter the payment amount you wish to make. By default, it will show the total balance but you can pay a different amount if needed.
If desired, you can enroll in paperless billing here to stop receiving paper bills in the mail.
You also have the option to set up recurring payments. This will automatically charge your selected payment method each month.
Step 5: Review and Submit Payment
Carefully review the payment details and make sure everything is correct before submitting. Click “Make Payment” when you are ready to pay.
You will receive a confirmation page and email verifying your payment was processed successfully. The payment will typically post to your account within 1-2 business days.
And that’s it! By following these simple steps you can securely pay your City of Virginia Beach utilities bill online. Sign up for an account today to start enjoying all the benefits of paperless, automatic payments. It is the quickest and easiest way to keep your account in good standing.
Frequently Asked Questions About Online Bill Pay
Here are answers to some common questions about paying your City of Virginia Beach utilities bill online:
What payment methods can I use online?
You can pay by credit/debit card, bank account, or alternative mobile payment options like Apple Pay. The system accepts Visa, MasterCard, Discover, and American Express cards.
When will my online payment post to my account?
Payments made online before 2pm on business days will typically post within 24 hours. Payments after 2pm or on weekends/holidays will post on the next business day.
Is there a fee to pay online?
There are no processing fees for using electronic funds transfer from a bank account. Credit and debit card payments will have a 2.45% service fee added.
Can I set up recurring payments?
Yes, you can schedule monthly recurring payments to be automatically drafted from your payment method on the bill due date. Log in and click “Manage AutoPay” to enroll.
How do I sign up for paperless billing?
On the payment screen, check the box next to “Enroll in Paperless Billing” and enter your email. You will then receive electronic bills rather than paper bills in the mail.
What do I do if I think my bill amount is wrong?
If you suspect an error on your bill, contact City of Virginia Beach Public Utilities customer support at (757) 385-4631 for assistance. They can investigate and make any corrections.
Paying your utilities bill online to the City of Virginia Beach is fast, easy, and secure. Sign up for an account today and say goodbye to paper bills, stamps, and trips to City Hall!
