Paying your utility bill to the City of Watsonville is now easier than ever thanks to the variety of convenient online and offline options available. As a Watsonville resident, you can choose the payment method that works best for your needs and schedule. This comprehensive guide will walk you through all the ways you can pay your City of Watsonville utility bill.
Online Bill Pay
The easiest and most convenient way to pay your Watsonville utility bill is online through the city’s website To register for online bill pay, go to onlinebillercom/watsonville and have your Utility Account Number and Billing Address ready.
With online bill pay you can
- View your entire bill online and print it anytime
- Receive email notifications when a new bill is ready
- Opt out of receiving paper bills to save paper
- Make one-time payments with a credit/debit card or bank account
- Set up automatic recurring payments
- View payment history and usage data
- Manage multiple utility accounts with one login
Registering for autopay is highly recommended to avoid late fees. Online bill pay also processes payments faster than mailing in a check. When you pay online, your payment posts the very next business day.
Pay By Mail
If you prefer not to pay online, you can still mail in a physical check or money order to:
City of Watsonville Utilities
P.O. BOX 149
Watsonville, CA 95076
Be sure to include your account number on the check or envelope. Mailed payments take longer to process than online payments.
Pay By Phone
Another way to pay your bill without logging in online is through the automated phone system. Call 1-855-748-3077 and have your Customer ID, Account Number, and credit/debit card number ready. Paying by phone allows you to pay from anywhere 24/7.
In-Person Payments
You can also drop off a check or money order in-person at City Hall using the green dropbox located in the rear parking lot. Payments must be placed in an envelope addressed to City of Watsonville Utilities with your account number written on it.
In-person payments are also accepted inside City Hall Monday through Friday from 8:00AM – 4:30PM. City Hall is located at 250 Main St, Watsonville, CA 95076.
Payment Deadlines
Utility bills are due upon receipt. Payments received after the due date will incur a late fee. To avoid late fees, set up automatic payments or pay at least 3 business days before the due date if paying by mail. Online and phone payments post instantly.
The City recommends signing up for online bill pay to have 24/7 access to your account, payment history, and to receive notifications. It is the fastest and most secure way to pay your utility bill. But the choice is ultimately yours. Whether you prefer automatic bank drafts, mailing in checks, or paying in-person, the City of Watsonville offers flexible options to suit your needs.
Starting or Stopping Service
In addition to paying your bill, you can use the City’s website and phone services to start or stop utility service.
To start new service, contact the Utilities Department at 831-768-3133. A service activation fee applies if you have not been a customer in the past 12 months. Requests received before 1PM are processed the next business day. Requests after 1PM take two business days.
To stop service, call 831-768-3133 at least one business day before your desired end date. You may be asked to verify your authority to close the account.
Account Management Online
The City encourages customers to take advantage of the account management features available through online bill pay. With an online account, you can:
- Update your contact information
- View 18 months of billing and payment history
- Opt in to paperless billing and receive bills via email
- Submit questions to customer support
- Check your balance in real-time
- Change your payment method anytime
Online account access is available 24 hours a day, 7 days a week for your convenience.
Security
Rest assured that the City of Watsonville takes data privacy and security seriously. Your personal information including Social Security Number, birth date, and driver’s license number will never be requested over email.
Any updates to sensitive account details can only be made by logging into your secure online account. The website utilizes 256-bit SSL encryption and adheres to strict security protocols.
Benefits of Online Bill Pay
While the City offers payment flexibility, online bill pay provides these additional benefits:
- Fast payment processing within 1 business day
- Access your account anytime from your computer or phone
- Avoid late fees by setting up automatic payments
- Go paperless and reduce clutter
- Earn credit card rewards by paying your bill with a rewards card
- Save money on stamps and gas by not driving to City Hall
- 24/7 availability means changes can be made outside business hours
- Increased security and encryption
Online payments also save City staff time and resources so they can better assist customers by phone and in-person.
The many bill pay options provided by the City of Watsonville offer convenience for citizens and improve operational efficiency. Paying your utility bill has never been easier thanks to the tools for online account management. Register for an account today to get started!
Paying your utility bill is easier than ever!
The City of Watsonville offers a variety of options to pay your bill so you never have to wait in line again!
Pay Online |
View your bills online, see payment and usage history, and make one-time or automatic online payments.Register at onlinebiller.com/watsonville all you need is your Utility Account Number and Billing Address. Sign for AutoPay while youre there, and never miss a payment again! |
Pay By Mail |
Mail your check or money-order to: City of Watsonville Utilities P.O. BOX 149 Watsonville, CA 95076 |
Pay By Phone |
Pay from anywhere by credit card or electronic check 24/7 using our automated phone service. by calling 1-855-748-3077. You will need your Customer ID, Account Number, and credit or debit card ready to submit your payment. |
Drop Off a Check |
Drop off your check or money order using the lime green drop-box located in the rear parking lot at City Hall (in front of the Police Department).Place your payment in an envelope addressed to: City of Watsonville Utilities (remember to reference your account number on the envelope or check!) |
| Pay in Person at City Hall |
Our office is located at 250 Main St. We are open: Monday through Friday, 8:00AM – 4:30PM |
To Start Utility Service
Contact Utilities staff at (831) 768-3133. Water service availability charges as well as minimum solid waste and minimum sanitary sewer charges will be charged unless and until the customer satisfactorily closes his/her account with the city and no longer occupies the location where service is provided.
Applicants who have not subscribed to city utility service in the last twelve (12) months will be required to pay a service activation fee. New service requests will be processed the next business day if received before 1:00 pm. New service requests received after 1 pm will be processed after two business days.
Watsonville residents to begin to receive newly-designed utility bill
How do I make a payment in Watsonville?
Use bank accounts or credit/debit cards to make payments. Please enter your City of Watsonville Customer number/Account # and mailing address as they appear on your bill to proceed with your payment. I understand and agree to the Terms of Service. To view the Terms of Service click here.
What is city of Watsonville online Quickpay?
City of Watsonville Online QuickPay enables you to: View your most recent account balance. Conveniently make a payment with no enrollment or signup required. Use bank accounts or credit/debit cards to make payments.
How do I cancel my city of Watsonville utility account?
Call Utilities at (831) 768-3133 at least one business day ahead of time and let them know what day you want to cancel service. If the account is not under your name, you will be asked to confirm your authority. Online Bill Pay makes it easy for you to manage your City of Watsonville utility account!.
What services does the Watsonville Public Works & Utilities Department provide?
Check out the utility and public works programs, as well as interesting facts about Watsonville’s water and being ready for emergencies. Trained staff will visit your home or business to evaluate your landscape and indoor water use. The Public Works & Utilities Department oversees a variety of services for the City of Watsonville.
How do I pay my city utility bill online?
Visit the Online Biller website and sign up with just your Utility account number and billing address. Then, click the link in your confirmation email to complete the process. We know you may be uncertain about online bill pay and prefer to mail in your check. Or you are already using your bank’s online service to pay your City utility bill.
What is Watsonville wastewater treatment facility?
The Watsonville Wastewater Treatment Facility was built in the 1920s to serve a small farming community. Since then, it has grown to serve tens of thousands of residents as well as commercial and industrial businesses by treating their wastewater.
