Paying your water bill in Wilmington doesn’t have to be a hassle. The city offers a variety of convenient options to pay your bill online, by phone, by mail, or in person. In this comprehensive guide, we’ll walk you through all the ways you can pay your City of Wilmington water bill.
Online Payment
The easiest and most convenient way to pay your water bill is online Simply go to the City of Wilmington website and click on “Pay Water Bill”
You’ll be redirected to the payment portal where you can:
- Pay with a credit, debit card, or electronic check
- View payment history
- Access your current bill
- Sign up for auto-pay
Online payments are fast, secure, and you can avoid any mailing delays You’ll get an email confirmation with your payment details
Pay By Phone
If you prefer to pay over the phone, dial 1-800-449-3657. You’ll need to have your account number handy.
This automated phone system is available 24/7 and accepts payment by credit, debit card, or electronic check. You can also check your balance and due date.
Pay By Mail
To pay your water bill by mail, write your account number on the payment stub from your bill. Enclose a check or money order payable to “City of Wilmington” and mail it to:
City of Wilmington
P.O. Box 683
Wilmington, DE 19899
Be sure to mail your payment at least 7 business days before the due date to ensure it’s received on time. Late payments will incur a penalty.
Pay In Person
You can pay your water bill in person at the Cashier’s Window located at:
Louis L. Redding City/County Building
800 N French St
Wilmington, DE 19801
The Cashier’s Window is open Monday-Friday, 8:30 AM to 4:30 PM. They accept cash, checks, money orders, and credit/debit cards.
You’ll receive a printed receipt as proof of payment. This option is best if you waited until the last minute to pay your bill.
Setting Up Auto-Pay
The most hassle-free way to pay your water bill is to enroll in auto-pay. This automatically deducts the amount due from your bank account each month.
To sign up, go to the online payment portal and click on “Auto Pay.” Follow the instructions to securely link your account.
With auto-pay, you’ll avoid late fees, free up time, and streamline bill payment. You can cancel or modify auto-pay at any time if needed.
Understanding Your Water Bill
Before paying your water bill, it helps to understand what you’re being charged for. A typical City of Wilmington water bill has four components:
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Water Usage Fee: This is based on the number of gallons used during the billing period. The rate per gallon depends on your property type.
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Sewer Usage Fee: This covers sewer system maintenance and the treatment of wastewater. It’s based on your metered water consumption.
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Service Charge: A fixed monthly fee that helps fund operating costs, infrastructure, and personnel.
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Stormwater Fee: Charged per property to maintain the city’s storm sewers and drainage.
Rates are clearly outlined on the City of Wilmington website. Be aware that rates usually increase slightly each July.
Avoid Late Fees
To avoid late payment penalties, your water bill must be paid by the due date printed on your statement.
A 10% late fee is charged if payment is received after the due date. Make note of your due date and pay on time to prevent added costs.
Set up reminders to pay your bill each month. Enrolling in auto-pay also safeguards against late fees.
Assistance Programs
If you’re struggling financially, the City of Wilmington offers assistance programs to help qualified residents:
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Low Income Senior Citizen Discount: Seniors 65+ who meet income limits can get a discount on water service charges.
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Payment Plan: Setup a monthly payment plan for past due balances.
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LIHWAP: The Low Income Household Water Assistance Program provides credits on water bills for eligible households.
Contact the City Water Department to learn more about assistance options if you need help paying your bill.
Summary of Payment Options:
- Online – Fast and secure through the payment portal
- Phone – Call the automated payment line anytime
- Mail – Send a check/money order with your statement stub
- In Person – Visit the Cashier’s Window with cash, check or card
- Auto-Pay – Setup automatic monthly payments
Paying your Wilmington water bill is quick and painless. Choose the payment method that’s most convenient for you. Understanding the charges and avoiding late fees ensures a positive experience. Reach out for assistance if needed.
register for an online account
Register an online account and set up recurring payments: Customer Self-Service portal
Set up secure payments online with your Master Card, Visa or checking account and review your bill 24 hours a day, 7 days a week.
To use our Customer Self-Service portal, you must have:
- An email address. Your Verification Code will be sent to this account.
- An Internet browser (Recommended: Chrome, Firefox).
In addition to our online service, CFPUA offers you other convenient payment options.
- Autopay Services
To setup automatic services, please follow the instruction guide which can be found on the
- Debit or Credit Card Payments
To make a credit card payment, contact Customer Service at 910-332-6550 or visit one of our payment centers located at 235 Government Center Drive or 929 N. Front St. between 8 a.m. to 5 p.m. Monday through Friday. There is a $3.00 fee for credit card payments per every increment of $300.
- Cash or Check Payment
Visit one of our payment centers at 235 Government Center Drive or 929 N. Front St. between 8 a.m. to 5 p.m. Monday through Friday to pay by cash or check, or send your check payment to:235 Government Center DriveWilmington, NC 28403Please do not send cash in the mail.
City of Wilmington Utility Payment Assistance Program 2021
FAQ
What is the number for the city of Wilmington water bill?
Search for City Water, Sewer or Storm Water Bills. Note: To make a payment or ask any questions about your account, please call Customer Service at 302-571-4320 Option 4. Additional charges may not be reflected in the balance if your account is in a delinquent status.
Where do I pay my water bill in Laurel Mississippi?
Our water bill drop box is on the side of City Hall that faces Yates Avenue. You can also pay in person at City Hall, or you can mail your payment to us. You can also pay online from this website.
How do I pay my Wilmington Water Bill?
If you are paying by check, please write your utility billing account number on the check and send it with the bill’s bottom half. This will help us process your payment quickly. Learn more about your Wilmington Water bill here.
How do I get help paying my utility bill in Wilmington?
If you need help reading your bill or would like to pay it, please call 311 and ask to speak to a customer service representative. People who are having trouble paying their utility bills in Wilmington can do a number of things.
How do I contact Wilmington water utility?
Learn more about your Wilmington Water bill here. If you need more help or have questions about your bill, please call 311 or email Wilmington Water Utility. Find how to pay your bill and manage your account.
Does Wilmington have a bill payment system?
The City of Wilmington Department of Finance announced that a new, online bill payment system from Paymentus. This is the first part of the live system that lets city residents pay their water/sewer and property tax bills online. They can do this on any internet-connected device, like a smartphone or tablet.
Why did Wilmington change from quarterly to monthly utility bills?
The City of Wilmington changed from quarterly utility bills to monthly utility bills in July, 2018. Monthly billing makes it easier to keep track of payments and household budgets, avoid late payments, and keep an eye on water use. It also helps find leaks faster, which lowers the risk of huge bill spikes.
How do I pay my bill in Wilmington Delaware?
There are no fees for using the system. To sign up, visit the City of Wilmington’s website, www. WilmingtonDE. gov and click on the “Pay My Bill” icon to establish an account through the customer portal. Customer service representatives are available to help at (302) 571-4320 from 9:30 a. m. to 4 p. m. Monday through Friday.
