Paying Your Utility Bill to the City of Winter Haven Made Simple

As a resident or business in Winter Haven, Florida, you receive monthly utility bills for essential services like water, sewer, trash, and electricity. The City aims to make paying these bills quick, easy, and convenient through various online and offline options. In this comprehensive guide, we’ll walk through the available payment methods, discuss key features of each, and provide tips to select the best utility bill pay option for your needs.

Overview of Winter Haven Utility Services

The City of Winter Haven provides water sewer sanitation, and electric services to the local community. They handle all billing and payment collection for these municipal utilities.

Customers receive a combined monthly utility statement with charges for each service. Bills are typically generated at the beginning of the month and are due by the end of the month.

The City offers flexible payment options to fit every schedule and preference Keep reading to learn the different ways to pay your Winter Haven utility bill

Pay Online Through Customer Self Service Portal

The fastest, most convenient way to pay your utility bill is through the City’s online Customer Self Service portal. Below are the key steps to get started with online payments:

• Visit www.mywinterhaven.com and click on “Pay Utility Bill”
• Register for an account or log into your existing profile
• Link your Winter Haven utility account to your online profile

Once registered you can log in anytime to

• View your current bill and payment due date
• Access up to 2 years of past billing statements
• Make one-time payments by credit/debit card or e-check
• Sign up for autopay to have payments automatically drafted monthly
• Go paperless by opting into emailed billing statements

The portal offers a simple, secure way to monitor and pay your utility bill online 24/7.

Pay by Phone

For fast, one-time payments without logging in, the City has a toll-free automated phone payment system.

To use this option, simply:

• Call 863-291-5688
• Follow prompts to enter your Winter Haven account number
• Input payment info for the secure automated system

The phone line is available anytime to make quick bill payments by credit/debit card. Just have your account number handy.

Mail In Your Payment

Customers can also mail their utility bill payments to the City’s payment processing address:

City of Winter Haven
PO Box 2230
Winter Haven, FL 33883-2230

Be sure to mail your check or money order 5-7 business days before the due date to ensure on-time delivery. Include your payment stub or write your account number on the check. Tracking with certified mail is recommended.

Pay In Person

For those who prefer paying bills in person, you can visit the Winter Haven Utility Billing Office with your payment. They accept:

• Cash
• Personal checks
• Money orders
• Credit/debit cards

Their office is located at 551 3rd Street NW in Winter Haven. Cash payments get applied same-day, while mailed checks/money orders take 2-3 days to process.

Enroll in Autopay

For maximum convenience, enroll in autopay to have your utility bill paid automatically each month. Log into the Self Service portal, select “Auto Payments”, and enter your preferences to sign up.

On the due date every month, your bill total will be drafted from your chosen payment method. You’ll receive email confirmations when successful.

Receive Paperless Billing

You can also go paperless and receive utility bills electronically rather than by mail. This saves money and hassle. Opt into e-bills when registering your online account.

Payment Assistance Programs

If falling behind on utility bills due to financial hardship, Winter Haven offers support programs including:

• Payment arrangements – Set up a monthly payment plan
• Low-income assistance – Offers discounted bills for qualifying households
• Medical hardship – May provide temporary bill relief for medical issues

Contact their billing office to learn about eligibility and applying for utility financial assistance.

Choosing the Best Way to Pay Your Utility Bill

With Winter Haven’s payment options, customers can select the method that aligns with their priorities and preferences. Here are some tips for picking how to pay:

• To automatic payments and avoid late fees, enroll in autopay
• For quick access to bills and long-term tracking, use online bill pay
• To easily monitor costs and usage, log in and access your online account
• If you prefer in-person service, visit the billing office during business hours
• For one-time payments without registration, make automated phone payments
• To set payment reminders, use your bank’s online bill pay feature

Evaluate what’s most important to you, whether it’s convenience, budgeting, earning discounts, or tracking payment history. Then choose the utility bill payment method that best fits your needs.

Key Takeaways on Paying Your Winter Haven Utility Bill

• Online payments, phone payments, autopay, mail, and in-person are flexible options offered.
• The Self Service online portal allows customers to easily monitor, budget, and pay bills.
• Enrolling in autopay and paperless billing provides convenience and earns consistent discounts.
• Payment assistance is available for customers facing financial hardships and trouble paying bills.
• Pick the payment method aligned with your priorities like due date reminders, tracking, budgeting, discounts, etc.

As a Winter Haven utility customer, be sure to take advantage of the payment flexibility provided. Paying your bill can take just minutes online, through the automated phone line, in-person, or by mail. Contact the billing office with any questions on registration, paperless billing, autopay enrollment, or bill payment assistance programs.