The City provides water and sewer utility service to over 7,000 accounts. The City of Woodburn uses automated water meters to measure the volume of water provided to customers. Each month we collect radio transmissions from the meters which tell us how much water was delivered. This information is then transmitted to the City’s utility billing department so that water bills can be generated for each monthly billing cycle.
Having reliable water and sewer services is vital for any home or business. As a Woodburn utility customer, it’s important to understand your billing and know the easiest ways to pay each month. The City of Woodburn offers flexible payment methods to fit every schedule and preference.
This guide will explain everything you need to know about Woodburn utility bills including
- What’s included on your water/sewer bill
- Overview of new online payment options
- Step-by-step instructions for online, phone, mail, or in-person payments
- Setting up auto-pay
- Payment assistance programs
- Avoiding late fees and disconnection
Read on for tips to pay your Woodburn utility bill quickly, conveniently, and without hassle.
What’s on Your Woodburn Utility Bill?
Woodburn utility bills come by mail each month and include charges for
- Water usage based on meter readings
- Sewer service at a flat monthly rate
- Storm drainage fees
- Any outstanding balances
The bill will list water consumption, rate tiers, sewer and storm fees, account info, due date, and amount due. Review your charges carefully and contact the utility billing department with any discrepancies.
Woodburn’s New Online Billing System
The City of Woodburn launched an upgraded online bill pay system to make payments more convenient. Features include:
- Pay bills electronically 24/7
- Enroll in auto-pay
- Go paperless with e-bills
- Get email/text reminders
- Access billing history and statements
Read on for how to use the new system or visit in person for assistance getting started.
Paying Your Woodburn Utility Bill Online
Paying online is the quickest and easiest way to avoid late fees. Here are step-by-step instructions
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Visit [website URL]
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Click “Pay Bill” and enter your account number
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Select whether you want to make a one-time payment or set up recurring payments
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Enter your payment details and submit
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Save or print the confirmation page
Online payments are processed within 1-2 business days. Be sure to update any expired credit card information.
Paying by Phone
To pay your utility bill conveniently over the phone:
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Call 1-844-798-0486, the automated pay-by-phone line
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Select your billing account to make a payment
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Enter your credit/debit card details or bank account information
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Listen to the payment summary and confirm
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Note down the confirmation number
The automated phone system is available 24/7 for fast, easy payments.
Paying by Mail
To pay your utility bill by mail, follow these steps:
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Write your account number on the check or money order
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Include your statement remittance or account number
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Make checks payable to City of Woodburn
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Mail to: PO Box 4900 Unit 05, Portland, OR 97208-4900
Allow 7-10 business days for mailed payments to post to your account to avoid late fees.
Paying In Person
You can pay your utility bill in person at:
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The Finance Department office at City Hall
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The drop box to the left of City Hall’s main entrance
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The members-only drop box at Woodburn Estates Club House
In-person payment allows you to get a printed receipt immediately. Bring your statement or know your account number when paying in person.
Setting Up Automatic Payments
For easy billing, sign up for auto-pay through the online portal to have your bill paid automatically each month. Here’s how:
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Log into the online billing system
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Select “Recurring Payments” to enroll in auto-pay
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Choose your preferred payment method and amount
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Review and submit the request
Be sure to update any expired payment information to avoid missed payments. You can edit or cancel auto-pay anytime.
Payment Assistance Programs
If paying your utility bill is a financial hardship, Woodburn offers programs to help, including:
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Discounts for low-income residents
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Payment plans with affordable monthly installments
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Total bill forgiveness for those under 200% of federal poverty level
Contact the utility billing department to discuss eligibility for utility financial assistance.
Avoid Late Fees and Disconnection
If unable to pay your full balance, pay at least the minimum due to avoid penalties. You can also set up a payment plan for more time. If your account becomes past due, you may face:
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Late payment fees added to your bill
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Water service shutoff
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Collections and credit damage
Keeping your Woodburn utility bill current avoids extra costs and the inconvenience of service interruption. Reach out for help getting back on track.
Paying your Water and sewer bill on time every month is simple with Woodburn’s convenient online, phone, mail and in-person options. Contact the billing department if you need assistance or have questions about your charges. Consistent utility service is important for residents and businesses alike.
Documentation of property ownership or rental status:
- New property owners – If Marion County property records do not yet reflect the new owner name, documentation showing property ownership and the date that ownership transferred will be required before new service can begin.
- New renters – Documentation showing the name of the authorized renter and the date that rental began may be required before new service can begin. Rental information provided may be confirmed with the property owner or property management company of record before new service can begin.
- Property managers – A property owner may authorize a property manager to act on their behalf by submitting a signed Property Management Agreement form to the City.
- Customers that have had service in Woodburn must pay any past due and current billings from the prior service location before service at a new location can begin.
- Liens for past due utility bills must be paid before new service can begin at a location.
Starting New Water and Sewer Utility Service (Open Account):
- To schedule the start of new service, you will need to submit a completed and signed Water & Sewer Utility Service Application form, show your rental or ownership documents (see description below), and pay the required deposit at the Citys Finance Department.
- Please call 503-982-5222, opt. 0, in advance of the desired start date for property specific information and requirements to start service.
- If you are a current customer or property owner, any past due and current billings must be paid before service at a new location may begin.
- Effective August 1, 2018, new service requests for water and sewer must be submitted and approved before 3 pm for same day connection. New service requests submitted and approved after 3 pm will be connected the next business day.
- Click here for the Water & Sewer Utility Service Application form
- You may submit your application and any documents required to setup service via email at [email protected].
- New customers are required to pay a refundable deposit before service can begin.
- Customers that have had service in Woodburn may be required to pay a refundable deposit before service at a new location can begin.
- Deposit amount required varies by type of service at the property and account history.
Help Paying Your Water Bill Campaign
Does Woodburn accept utility payments online?
The City of Woodburn is currently accepting utility payments online. We have transitioned into partnership with InvoiceCloud via our new online payment portal implemented in August of 2024. -Pay online with a credit or debit card (there are fees) -Pay online with an ACH or EFT direct withdrawal (there are fees) -Sign up for AutoPay at City Hall (this is a free service)
How do I pay my Auburn Water Works board utility bill?
Right now you can pay your Auburn Water Works Board bill, renew your Auburn business license, pay your Auburn bills, and file To make an account, go to Citizen Self Service on the left side of the screen and click on Register. Then, enter a valid email address and a strong password.
Do I have to pay past due utility bills in Woodburn?
Customers who have had service in Woodburn must pay any bills that are due now or that are past due from the old service location before they can start service at the new location. Liens for past due utility bills must be paid before new service can begin at a location.
What time does the Finance Department open in Woodburn?
REMINDER: The Finance Department opens at 9AM on the SECOND and FOURTH Friday of each month. Check your calendars to plan ahead. The City provides water and sewer utility service to over 7,000 accounts. The City of Woodburn uses automated water meters to measure the volume of water provided to customers.
Is there a mandatory service for the city of Woodburn?
However, the City of Woodburn is offering this as an extra service, and it is not required. If you have any questions, please call us at City Hall at 260-632-5318. We are excited to offer this option and welcome any questions or feedback as we go forward.
Where can I send a check to Woodburn estates club house?
In the members only drop box at the Woodburn Estates Club House. The City uses a lockbox system to process check payments for utilities that are sent by mail. Please mail your check payment and the remittance stub from the bottom of the utility bill to:
