Living in the city of Zachary, Louisiana? If so, you likely receive services like water, sewer, gas and trash pickup from the city. As a resident or business owner, paying your Zachary utility bill on time each month is important to avoid service disruption. In this article, we’ll explain how the billing and payment process works, review your account options, and go over the available payment methods to help keep your city account current.
About Zachary Utility Billing
The city of Zachary provides utility services including water, sewer, gas and garbage/recycling pickup to around 8,000 households and businesses within the city limits. The Utility Billing Department handles billing and payment collection for these municipal utility services.
Accounts are billed monthly, with meter readings taken at the beginning of each month. Bills are then mailed out mid-month with a due date around the 20th of the month. As a customer, you are responsible for paying the full bill amount by the due date to avoid penalties.
When you set up service as a new customer, a utility deposit is required which is held on your account. This deposit may be refunded if your account remains in good standing after 12 months of on-time payments
Understanding Your Zachary Utility Bill
Your monthly utility bill will itemize the various service charges including
- Water usage – Based on monthly meter readings for gallons used
- Sewer usage – Also measured by your water meter usage
- Gas usage – If you have city gas service
- Service fees – For water, sewer and gas
- Garbage/recycling – Service fee each month
- Taxes and surcharges
- Any misc fees or account credits
Review the detailed charges each month to understand what you are being billed for. Reach out to the utility billing department with any questions.
Payment Options for Zachary Utility Bills
The city offers several convenient ways to pay your monthly utility bill on time:
-
Online – Pay via credit/debit card on the online payment portal.
-
By phone – Call in and pay over the automated phone system with a card.
-
Mail – Send a check or money order by standard mail.
-
In person – Pay by cash, check or money order at City Hall.
-
AutoPay – Sign up to have payments automatically drafted from your bank account.
-
Drop box – Drop off a check or money order at the drop box at City Hall.
Let’s take a closer look at how to use these payment options correctly.
Paying Online
The online bill pay system allows customers to pay by credit/debit card 24/7. To pay online:
-
Go to the payment portal website.
-
Enter your 10-digit account number and 4-digit PIN.
-
Choose your payment amount and submit card details.
-
Save the confirmation number as your receipt.
Online payments usually process instantly. A convenience fee applies to credit/debit card payments.
Paying by Phone
Call the toll-free automated phone payment line at any time to pay by credit/debit card over the phone. Have your account number and PIN ready along with your card. The automated system will guide you through the steps. Save the confirmation number at the end as proof of payment. Convenience fees apply to phone credit/debit payments.
Paying by Mail
To pay by standard mail:
- Write a check or money order payable to “City of Zachary”
- Write your 10-digit account number clearly on the payment
- Mail in enough time to arrive by the due date to avoid late fees
Paying In Person
Pay by cash, check or money order in person at Zachary City Hall during business hours. Bring your bill and photo ID. Get a receipt for your records. City Hall is located at 4700 Main St, Zachary, LA 70791.
Enrolling in AutoPay
For hands-free convenience, enroll in AutoPay to have your bill amount automatically drafted from your bank account each month. Download the AutoPay form online or request one from the utility billing office. Fill it out and return with a voided check. Payments will debit on the due date going forward. You can cancel AutoPay at any time with advance notice.
Avoid Late Fees and Disruption
Pay your Zachary utility bill in full and on time every month, before the due date, to avoid a 10% late penalty fee. If a past due balance remains unpaid for multiple billing cycles, your account will be subject to disconnection and service interruption. The city offers payment options to make it easy and convenient to keep your account current. Reach out to the utility billing department if you need assistance managing or paying your city utility bill in Zachary.
Living in the city of Zachary provides you access to essential services like water, sewer, gas and trash collection. As a customer, it’s your responsibility to pay your monthly utility bill on time and in full. Use the available online, phone, mail, auto-pay and in-person options to pay conveniently and avoid any billing issues. Keep your account current and you can continue benefitting from reliable municipal utility services provided by the city of Zachary.
Watch the City Council Meeting from 11/26
We appreciate your patience during the transition to our new Police Department. We are committed to keeping you informed and ensuring that you continue to receive the services you need. For Immediate Police Assistance or to File a Report: You can continue to visit us at 4510 Main St, Zachary, LA. For assistance, please call 225-654-1922 …
Notice to the Public: Transition to New Police Department
Dear Community, We appreciate your patience during the transition to our new Police Department. We are committed to keeping you informed and ensuring that you continue to receive the services you need. For Immediate Police Assistance or to File a Report: You can continue to visit us at 4510 Main St …
Sun City man learns pitfalls of paying bills online
How do I pay my utility bill in Zachary?
This phone number will also serve for after hours and emergency assistance. You can pay your bill in person at the City of Zachary Utilities Payment Office, which is at 4650 Main Street and can be reached at 225 654-6871. An on-line bill payment option is available for your convenience on the city website.
How do I Opt Out of paper billing in Zachary?
You can stop getting paper bills by calling the City of Zachary Utility Cashier Department at 225-654-6871. Choose the option that best suits your convenience and enjoy the benefits of paperless billing. The City of Zachary offers water, gas, sewer and garbage. Not every home in Zachary has all services.
What services does Zachary offer?
The City of Zachary offers water, gas, sewer and garbage. Not every home in Zachary has all services. And there are different rates for customers who are inside and outside our city limits. All water and gas meter readings are the responsibility of the City of Zachary. The City of Zachary reads meters on a monthly basis.
How much does the city of Zachary charge for nonsufficient funds?
For every check that a customer writes to the City of Zachary and the bank returns for not having enough money on file, e. , NSF, the charge per occurrence will be $35. 00. If a customer pays their bill with a credit card, they will be charged an extra fee for each transaction.
How do I make a bill payment?
1. Online Option: Click on the “Bill Payment” tab on the right side of the home page. Enter your account number. If you don’t know your account number, you will need to register online. Once in your account, click on “Profile” and change your notification preference to email. 2. Phone Option:
What does a utility billing director do?
As Director, she is in charge of the Utility Billing Division and Accounts Payable. She is in charge of all billing, payment collection, cash balances, and dealing with customers. The City of Zachary has benefited from the skills she has gained in banking and business development.
