Paying your monthly utility bill should be simple and straightforward For residents of Springfield, MO who are customers of City Utilities, there are a couple easy options to take care of this essential task Read on to learn about the convenient ways you can pay your City Utilities bill online, over the phone, or in person.
Online Bill Pay Through MyAccount
The easiest way for most customers to pay their City Utilities bill is through the online MyAccount portal. To use this method, you’ll first need to create an account on the MyAccount website
Setting up your account is quick and easy You’ll need your City Utilities account number and service address street number. These details are printed on your monthly paper bill or can be accessed through the MyAccount portal
Your bill can be seen and paid at any time after you set up your MyAccount login. The portal allows you to:
- Check your current account balance
- View billing history and payment history
- Make a one-time payment on your account
- Set up recurring autopay for automated monthly payments
- Report service issues and check outage status
- Go paperless by opting into paperless billing
The MyAccount portal offers a secure and convenient way to stay on top of your City Utilities bill. You can pay by credit/debit card, checking account, or savings account. There are no fees to use this online payment option.
One of the key benefits of paying your bill via MyAccount is the ability to set up autopay. By enabling this feature, your payment will be automatically deducted each month on your due date. This ensures your payment is always on time, helping you avoid late fees.
Pay By Phone
If you prefer to speak to a live representative, you can pay your City Utilities bill over the phone. To make a payment by phone, call 417-863-9000.
When prompted, select the menu option to “Pay by Phone. “You will need to give your 10-digit account number and the address of your service.” Bring your payment information with you, as you’ll need to give your credit or debit card number or checking account information.
Phone payments can be made 24/7. You can talk to a customer service rep about your account if you call during normal business hours. Payments made after hours are handled through an automated system.
One thing to note with phone payments is that there is a $2.50 service fee per transaction. Just factor this small surcharge into your budget when paying by phone.
Pay In Person
You can also pay your City Utilities bill in person at one of two locations in Springfield. Walk-in payments can be made at:
- City Utilities Office – 301 E Central St, Springfield, MO 65802
- Northside Customer Service Center – 636 N Glenstone Ave, Springfield, MO 65802
Both locations are open Monday through Friday from 8:00am to 5:00pm. When you arrive, get in line to speak with a customer service representative. Let them know you are there to make a payment on your City Utilities account.
You’ll need to provide your 10-digit account number and service address. Have your payment method ready. Accepted payment types include cash, check, money order, and credit/debit cards. There is no extra fee for paying your bill in person.
The benefit of the in-person option is the ability to talk to a knowledgeable rep who can answer any account questions you may have. The downside is having to travel to the office during business hours. But for some customers, this traditional payment method is still the preferred choice.
Payment Kiosks Around Springfield
In addition to the main customer service office, City Utilities operates several self-service bill payment kiosks throughout Springfield. These stand-alone kiosks allow you to pay your bill at any time of day or night.
Payment kiosks are located at:
- Kum & Go at 1502 S Campbell Ave
- Kum & Go at 720 S Glenstone Ave
- Kum & Go at 2144 E Sunshine St
- Kum & Go at 3403 E Sunshine St
- Walmart Supercenter at 2021 E Independence St
Enter your 10-digit City Utilities account number and the street number of your service address to use the kiosks. The kiosks take cash, debit and credit cards, money orders, and checks. The Walmart kiosk, on the other hand, only takes cash or debit cards. There is a $2. 50 fee per transaction at the kiosks.
The kiosks offer a flexible way to pay your bill at off-hours. Just be aware of the per-transaction fee.
Autopay Offers a Hassle-Free Option
The most convenient way to handle your monthly City Utilities bill is to enroll in paperless autopay through MyAccount. By setting up automatic payments, your bill gets paid on time every month without you having to do anything.
Autopay gives you peace of mind knowing your payment will be processed correctly on the due date. It prevents late fees caused by forgetting a payment. Automatic debits also allow you to better budget and plan for your utility expenses since the amount is deducted consistently each month.
Signing up for autopay is simple and takes just a few minutes through the MyAccount portal. You can cancel or change your autopay option at any time if needed.
Important Account Management Resources
Along with easy bill pay options, City Utilities offers a few other useful resources to help you manage your account:
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Paperless Billing – Opt out of mailed paper bills and view your statement electronically each month. Doing so saves on paper waste and clutter.
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Usage Monitoring – Track your daily electric, water, and gas usage through MyAccount to identify ways to lower consumption and bills.
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Outage Map – Check current system outages and estimated restoration times using the online outage map.
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FAQs Page – Find answers to common customer questions like billing cycles, rates, moving, and more.
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Energy Savings Tips – Get suggestions on lowering utility costs through energy efficiency and conservation.
Leveraging these available resources helps ensure your City Utilities service stays worry-free.
City Utilities in Springfield aims to make bill payment as quick and easy as possible. With options to pay online, by phone, or in multiple locations around town, customers have flexibility. Setting up autopay through MyAccount provides the ultimate in bill payment convenience. Utilizing the available account management tools also guarantees reliable, efficient service. Paying your City Utilities bill can be a smooth, simple process when you use the proper payment method for your needs.
Also at this address
We walked into our house last night to the smell of gas. I called city utilities and they had a technician at our house in 20 minutes. He found and fixed the leak. He then checked all the other.
Giving a five star review to a utility company. Go figure! But I can tell you that their website is set up nicely. Their employees in the various departments are friendly, and in the middle of.
Monopoly on utilities is very expensive, and they’ll hook you up right away if you pay your bill after being disconnected. But if you call on Friday after work and find a
This company is a Monopoly. They are the only the only providers in the city of Springfield with no competition in the market place. Through legislature, this is some how aloud by state law. I get.
Just paid them $100 last week when we could, and now we’ve been cut off because the woman won’t work out a payment plan. We dont get paid for another week. How is gas 40.
Springfield’s City Utilities promises lower utility bills starting next month
FAQ
Where to pay city utilities in Springfield, MO?
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CU Outside Payment Kiosks
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301 E Central St
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Springfield,MO
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Who provides electricity to Springfield, MO?
City Utilities of Springfield (CU) is a progressive, community-owned utility serving 320 square miles in southwest Missouri since 1945 with electricity, natural gas, water, broadband, and public transportation services.
Who owns City Utilities Springfield, MO?
The utility is owned by the community and governed by an eleven-member Board of Public Utilities, nine of whom are customers inside the city limits and two who reside outside the city limits. Board members are appointed by City Council for three-year terms.
How much are utilities in Springfield, MO?
How many customers does City Utilities Springfield Missouri have?
City Utilities Springfield MO supplies electricity in Springfield, Missouri. They have 103,976 residential customers, 16 commercial customers, and 296 commercial customers, making up the entirety of their 115,192 customers.
What is the average bundled rate for City Utilities Springfield MO?
City Utilities Springfield MO’s current average bundled electricity rate is 11. 12 cents per kilowatt hour (¢/kWh). This is lower than the average Missouri bundled rate of 12. 38 cents and the average national rate of 15. 59 cents.
How do I pay my village of Springville utility bills?
You can pay your Village of Springville utility bills using: Visa, MasterCard, Discover, American Express (a convenience fee of 2. 65% or $3. 00 minimum applies to cardholders). You can also make Electronic Check Payments (a convenience fee applies).
Does city Utilities Springfield MO use coal?
City Utilities Springfield MO is the 181st largest producer of megawatt hours from non-renewable fuels in the country, and roughly 83. 87% of its total electricity comes from the use of coal.
How do I Activate my City Utilities account?
Download the City Utilities – My Account app from the Apple Store or Google Play. Click Register and enter all required information. Upon successful registration, check your email inbox for a City Utilities activation link. Note: You only have two days to click on the activation link in your email to confirm that you want to join.
How do I Reset my City Utilities account password?
City Utilities will send you an email with a reset password link. Use the password reset link to update your online account with a new password and complete the password reset process. Call Customer Services at (417) 863-9000 if you need assistance. 3. What should I do if I forgot my username?.
