Paying utility bills is a necessary evil that we all must face each month. But it doesn’t have to be a dreadful experience, especially if you are a customer of Clarksville Gas and Water in Tennessee. This municipal utility provider offers numerous convenient payment options to fit any lifestyle or preference. Read on to learn how simple and stress-free it can be to pay your Clarksville Gas and Water bill each month.
An Overview of Clarksville Gas and Water
Clarksville Gas and Water provides over 68,000 customers with natural gas, water, and wastewater utilities throughout the city of Clarksville, TN and some surrounding areas. They are a municipal utility, meaning they are owned by the city rather than a private company. Their mission is to provide quality utility services to enhance the local community.
The utility has been serving Clarksville since 1939 and now operates over 1,100 miles of water mains and over 900 miles of sewer mains. They employ around 230 people and maintain two customer service centers as well as various payment kiosks around town for added convenience.
Why Choose Clarksville Gas and Water?
There are a few key reasons why Clarksville Gas and Water stands out from other utility providers
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Local and reliable – Since they are owned by the city, all revenue stays local rather than going to shareholders of a private corporation This allows them to focus on serving the local community
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Quality customer service – They emphasize friendly and responsive customer service with extended office hours and multiple ways to get assistance.
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Various payment options – Clarksville Gas and Water offers numerous payment choices to suit different preferences and lifestyles
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Account management tools – Customers can easily monitor usage, view bills, and make payments online through their user-friendly website.
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Competitive rates – As a municipal utility, their rates are not inflated to maximize profits like a private company. Their prices stay affordable for the community.
Overview of Payment Options
What really makes Clarksville Gas and Water stand out is the variety of payment options available to customers. They understand that not everyone can pay their bill the same way or on the same schedule. Here is an overview of the different methods you can use:
Online Payments
For tech-savvy customers, the easiest way to pay is through the online customer portal called WebConnect. You can make one-time payments or set up recurring automatic payments from a bank account or credit card. Registration only takes a few minutes if you have your account number and billing zip code handy.
There is also a “One Time Payment” option that does not require logging in or setting up an account beforehand.
Phone Payments
You can call in your payment to the Utility Billing Line at 931-645-7400 or the toll-free number at 1-888-800-4020. This automated system is available 24/7 and allows you to use a credit card to pay your bill.
Text Payments
If you prefer to use text messaging, register for the Pay by Text option. Each month you will receive a text with your bill amount and due date. Respond “OK” to pay right from your phone.
Mail-In Payment
The old-fashioned option is to mail your payment. Each bill comes with a return payment envelope. Just drop the payment in the mailbox before the due date.
Bank Draft Payment
For hands-off convenience, sign up for monthly Automatic Bank Draft payments. Your bill amount will automatically be drafted from your bank account each month.
In-Person Payments
You can also pay your bill in person at one of the Clarksville Gas and Water customer service centers located around town. They have a drive-through window for quick service.
In addition, there are payment kiosks available 24/7 at various gas stations and convenience stores. These self-serve kiosks accept cash, checks, and cards.
Summary of Payment Options
- WebConnect online payments
- Phone payments
- Text payments
- Mail-in payments
- Automatic bank draft
- In-person at service centers
- In-person at payment kiosks
Clarksville Gas and Water clearly offers the most flexibility when it comes time to pay your utility bill each month.
Tips for Hassle-Free Bill Payment
Follow these tips to make paying your Clarksville Gas and Water bill quick and easy every month:
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Sign up for paperless billing – Reduce clutter and access your bill as soon as it is ready through the online portal.
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Set payment reminders – Use calendar reminders so the due date doesn’t creep up on you.
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Pay early – Schedule payments to process 1-2 days before the due date to ensure on-time payment.
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Look for fee notices – As of February 2024, fees are charged for credit/debit payments in some cases.
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Save payment receipts – Whether using checks or electronic payments, be sure to keep receipts for your records.
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Set up autopay – Automatic bank draft or credit card payments give you one less bill to think about.
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Monitor usage trends – Use the online portal to analyze usage and detect possible leaks early.
Avoid Non-Payment Penalties
It is important to pay your Clarksville Gas and Water bill fully and on time each month. If not paid by the due date, a 10% penalty will be added to the account. Failure to pay will eventually result in disconnection of service.
Don’t let it get to this point! Stay on top of your bill and take advantage of the numerous payment options available. Clarksville Gas and Water makes it quick and convenient to pay each month.
Contact Clarksville Gas and Water for Assistance
The friendly and knowledgeable customer service staff at Clarksville Gas and Water is available to answer any questions about your account or the various payment methods. Contact them at:
Phone: 931-645-7400
Toll Free: 1-888-800-4020
Email: [email protected]
Website: www.cityofclarksville.com
Clarksville Gas and Water works hard to provide reliable utility services to the local community. In turn, they offer multiple payment options to fit any schedule or preferences you may have. Paying your bill each month can be fast, easy, and stress-free by utilizing their online, phone, text, mail, or in-person payment methods.
Clarksville Gas and Water offers a variety of bill payment options for customers to conveniently pay their bill, day or night.
NEW! Effective April 1, 2024, the night deposit payment drop box located at 2215 Madison St. will be permanently taken out of service. Instead, customers may use the newly added 24-hour Kiosk payment machine for utility bill payment at any hour.
Kiosk payment machines offer a user-friendly touch screen in English or Spanish for cash, check, debit and credit card payments. Gas & Water users will need their full account number and a payment method to get started.
Payment transactions post in real-time and confirmation receipts are printed. The “FastPass” payment option offers a printed barcode receipt for quick payment at your next Kiosk visit. Kiosk machines do not accept coins or dispense change.
IMPORTANT! Beginning February 1, 2024, an electronic payment provider fee will be applied to credit and debit card payments for Gas & Water utility charges. Credit and debit card payments made in our office, with a Customer Service Representative or at a kiosk, the fee is 2% of the amount of the payment. If paid online or by the automated phone system, the fee is 3% of the payment amount or $1.75 minimum. There is still NO FEE to pay by cash, check or money order.
Save money by reducing check costs and postage and never worry about mailing that check again by signing up for Automatic Bank Draft. Bills are drafted on the due date printed on your bill. Call 931-645-7400 or toll free 888-800-4020. You can also stop by one of our convenient customer service centers with a voided check to sign up!
Pay by Text is a cost-free service that delivers registered customers a brief monthly text alert with the bill amount and due date. If a payment method is stored on the account, simply respond with “OK” to pay instantly. If no payment method is stored, then select the invoice web link in the text message to access a secure online billing portal to process payment. A confirmation payment receipt text message will follow.
Register for Pay by Text
- Log In to your Gas and Water WebConnect account, “Access My Account” shown below, and select, “Make Payment.”
- Select the “Home” button or “My Account” at the top right of the screen.
- Select “Pay by Text” and simply follow the instructions.
- Be sure to wait for the Registration Text Message on your cell phone to verify and complete.
Once registration is verified, monthly bill text alerts will be automatically delivered from “741-21” and begin with the next bill. Standard data fees and text messaging rates may apply based on individual mobile phone plans.
The Utility Billing Line allows customers to take care of transactions associated with their utility account 24 hours a day by phone. All you need is your account number and Visa, Mastercard or Discover credit card for payment, then access the system by dialing 931-645-7400 or toll free 888-800-4020 to:
- Make a payment by credit card
- Access account information
- Access payment or billing history
- Request fax receipts
IMPORTANT! Beginning February 1, 2024, an electronic payment provider fee will be applied to credit and debit card payments for Gas & Water utility charges. Credit and debit card payments made in our office, with a Customer Service Representative or at a kiosk, the fee is 2% of the amount of the payment. If paid online or by the automated phone system, the fee is 3% of the payment amount or $1.75 minimum. There is still NO FEE to pay by cash, check or money order.
Create an online account. You will need your account number, billing zip code and the last four digits of the account holders social security number. Online account management allows you to:
- Access billing, payment and account information
- Manage multiple accounts
- Sign up for E-billing (electronic bill delivery)
- Make payments 24 hours a day
Pay your bill online without establishing a user account or login. You will need your account number, service address and payment information detail. Payment methods accepted:
IMPORTANT! Beginning February 1, 2024, an electronic payment provider fee will be applied to credit and debit card payments for Gas & Water utility charges. Credit and debit card payments made in our office, with a Customer Service Representative or at a kiosk, the fee is 2% of the amount of the payment. If paid online or by the automated phone system, the fee is 3% of the payment amount or $1.75 minimum. There is still NO FEE to pay by cash, check or money order.
Gas and Water includes a return envelope with your monthly bill. Place the top portion of your bill and your check or money order in the envelope, ensuring our address appears in the window, add a stamp and drop it in the mail.
Please note that utility accounts are not considered paid until Gas and Water has received the payment.
A Customer Service Representative (CSR) is available Monday through Friday, 8 a.m. to 4:30 p.m., except for weekends and holidays, to assist you with your service needs even when you don’t have your account number available. You may also speak to a CSR to make a payment by phone with your Visa, Mastercard or Discover credit card. Call 931-645-7400 or toll free 888-800-4020 to speak to a representative today!
IMPORTANT! Beginning February 1, 2024, an electronic payment provider fee will be applied to credit and debit card payments for Gas & Water utility charges. Credit and debit card payments made in our office, with a Customer Service Representative or at a kiosk, the fee is 2% of the amount of the payment. If paid online or by the automated phone system, the fee is 3% of the payment amount or $1.75 minimum. There is still NO FEE to pay by cash, check or money order.
Customers may visit one of our two full-service customer service centers with drive through window service and night deposit availability.
- North Clarksville City Services Center 111 Cunningham Lane Clarksville, TN 37042
- South Service Center 2215 Madison Street Clarksville, TN 37043
Service center hours are 8 a.m. to 4:30 p.m., Monday through Friday, except for weekends and holidays.
Clarksville Gas & Water Bill Explained
FAQ
How to pay Clarksville gas and water?
To make a credit card payment, all you need is your account number and a Visa, Mastercard, or Discover card. To get to the system, call 931-645-7400 or toll-free 888-800-4020. Access account information.
What is the average water bill in Clarksville, TN?
The average water bill in Clarksville TN is $73. 70 to $104. 05. Water and sewer rates are based on usage. The current water rates through July 1, 2024, are $4. 07 per 1,000 gallons of water (plus $8. 07 per 1,000 for sewer). The rate is set to increase in 2024.
