Your Clean Water Services bill for sewer and surface water management is for a two-month period.
The sewer charge has two parts. The base rate is $70.62 per dwelling unit, which is approximately two-thirds of the charge. Single family residences are generally considered one dwelling unit. The usage charge is based on average winter water consumption from November through April, which is reviewed and updated each July. Winter water consumption is a good indicator of the wastewater your household produces and discharges into the sewer system for treatment. The usage rate per ccf is $2.34*. New customers will be billed $37.44, based on our average of 16 ccf* and these rates.
The surface water management (SWM) fee is $21.94 per service unit. Single family residences are generally counted as one service unit, and commercial properties are billed based on a measurement of impervious surface area.
*CCF is an abbreviation for “100 cubic feet.” CCF is used as a measurement of water usage and to calculate your bill. There are 748 gallons in one CCF.
This is what a single-family home with average use for the area might see on their bill every two months:
Paying your water bill to Clean Water Services in Oregon can be done easily online, by phone, or by mail. This municipal utility provides wastewater and stormwater services to over 600,000 residents in urban Washington County. Knowing the different bill pay options can ensure on-time payments and avoid late fees.
Online Bill Pay
The most convenient way to pay your Clean Water Services bill is online through their customer service portal. To get started, you’ll need to create an account using your account number (without the dash).
Once logged in, you can:
- Pay your bill immediately with the one-time payment option
- Set up automatic recurring payments so your bill gets paid on time each month
- View billing history and payment confirmations
- Update account information and contact details
- Sign up for paperless billing to reduce waste
The online bill pay system accepts Visa, Mastercard, Discover, debit cards, and e-checks with no additional fees It’s fast, easy, and secure for paying your bill 24/7
Pay By Phone
If you prefer to speak with someone directly, you can pay your Clean Water Services bill over the phone by calling 844-331-8344 This automated system is available 24 hours a day, 7 days a week.
You’ll need to enter your account number and verify a few details. Then you can make a one-time payment using Visa, Mastercard, Discover, debit card, or electronic check.
Phone payments let you take care of your bill without logging in online. Just call anytime and follow the prompts to complete your water bill payment.
Pay By Mail
For customers who want to mail in a payment, Clean Water Services has a dedicated payment processing center. To pay by mail, send your payment to:
Payment Processing Center
PO Box 4780
Portland, OR 97208-4780
Be sure to include your account number on the check or money order. Mailed payments can take 7-10 days to process, so mail early to avoid late fees. It’s a good option for anyone not comfortable with online or phone payments.
Pay in Person
You can also drop off your Clean Water Services bill payment in person at a Tualatin Valley Water District pay station. They have multiple locations across Washington County for your convenience.
Pay stations accept cash, checks, or money orders. Simply drive up and drop your payment in the secure slot – no need to wait in line! This is a quick and easy in-person payment solution.
Avoid Late Fees
To avoid late payment penalties, your Clean Water Services bill should be paid by the due date each month. If your payment is even 1 day late, you’ll be charged a 1.5% late fee.
Setting up autopay online is the easiest way to ensure your bill gets paid on time every month. Late fees quickly add up, so take advantage of the pay options above to pay on time and avoid extra charges.
Get Billing Help
If you have any questions or issues with your Clean Water Services utility bill, customer service reps are available Monday-Friday 8am-5pm at 503-681-4400.
They can explain charges, set up payment plans for large balances, update your account information, and help with any billing or payment issues. Don’t hesitate to call for personalized assistance.
Convenient Payment Options
Paying your water services bill to Clean Water Services doesn’t have to be difficult. With user-friendly online payments, 24/7 phone payments, mail-in options, and in-person pay stations, finding a convenient method is easy.
Remember to pay by the due date to avoid fees. And take advantage of autopay to simplify the process. With these tips, paying your Clean Water Services utility bill can be a quick and painless task each month.
What does my CWS bill include?
The sewer fees cover the costs of sewer pipes, their upkeep and construction, as well as the running of wastewater treatment plants and the costs that come with treating wastewater.
Clean Water Services and partner city crews are also responsible for the public drainage system. The SWM Program pays for the following:
- Taking care of and building the public drainage system, which includes pipes, open ditches, stormwater detention areas, and water quality facilities
- Street sweeping for curbed public streets and catch basin cleaning.
- 24-hour emergency flood response and repair.
- Water quality monitoring in the Tualatin River and its tributaries.
- Water quality investigation and spill response.
- Enforcement of erosion control and water quality facility requirements.
- Putting in place buffer zones between new developments and creeks and wetlands
- coordinated the planning and design of projects to improve water quality and deal with flooding in the region
- Long-term watershed planning.
- Public outreach and partnerships for pollution prevention and education.
How can I avoid late charges?
2% of the amount of the outstanding service charges that are more than 30 days past due will be charged as late fees. An additional 2% late charge will be assessed for each additional billing period the charges remain unpaid.
Clean Water Services’ Budget Committee Meeting for Fiscal Year 2023-24 (Part 1)
FAQ
How do I pay my water bill in California?
You can pay your Cal Water bill over the phone by calling (888) 598-9824 (toll-free). You can use a bank account, a Visa (credit or debit), MasterCard (credit or debit), or Discover card.
Where do I get my Clean Water Services Bill?
If you live in certain areas, your Clean Water Services bill may come from the city, Tualatin Valley Water District, or yourself directly from CWS. Learn more about your bill and find a way to pay that best fits your needs here.
Does community water system accept credit/debit/check payments by phone?
Staff at Community Water System will no longer be able to take credit/debit or check payments over the phone because of strict rules about protecting personal information. To give our customers the freedom to pay when it’s most convenient for them, CWS has set up these two new systems to help with bill payment.
How do I make a bill payment?
You can also call 844-331-8344 and pay with a Visa, MasterCard, Discover, debit card, or E-check. People who want to pay their bills by mail or through the bill payment services at their bank or credit union can send their money to the following address: Payment Processing Center Want to pay in person?
Who is clean water services?
Clean Water Services is a water resources management utility serving over 600,000 people in urban Washington County, Oregon. What’s on My Bill? Since 1970, we’ve used science and nature to clean water from the Tualatin River and put it back into use. Watch this short video about Clean Water Services’ story and mission.
How do I pay my tvwd Bill?
Payment Processing Center Want to pay in person? Use one of TVWD’s convenient drop-off locations. If you have questions or require assistance, please contact Customer Service at 503. 681. 4400 Monday through Friday, 8 am to 5 pm. You can pay your bill online, over the phone, by pay station, or mail.
How can CWS help with the bill pay process?
Because we want our customers to be able to pay their bills whenever it’s convenient for them, CWS has put in these two new systems. Apple iTunes App Store. Android Market. Community Water System.
